Hit up the rear!

rich17865 · 14th March 2013, 19:23

My van was parked up today outside one of my suppliers. Parked safely on the road in a sensible place. I go into the suppliers and leave colleague in van.

2 minutes later colleague comes into shop and says someone has rear ended the van!

Turns out someone from the car park next door has reversed out at speed and shunted my can with the back of his.

Broken bumper, rear light and damage to rear quarter and signwriting.

His week old Citroen Berlingo had matching damage.

All witnessed by the guys boss who was stood in the car park in disbelief.

My colleague and the other driver both had no injuries thankfully, and he admitted fault immediately and to the insurance company too.

Now I have to suffer a hire van for ages while it is repaired. Rather a nuisance.

The only problem I have is that when I contacted my insurance company they do not deal with the claim!! They pass it onto a claims management company. So if I do not plan on claiming on my own insurance there is no point having any more than third party insurance as I can contact one of these claim management companies independently. What am I paying the insurance company fully comp for? I put my excess at £1000 so that they can tell I am unlikely to claim. I feel a bit robbed.

bubs · 15th March 2013, 12:02

My mum and something similar happen to her car, a lady across the road managed to lose control of her car pulling off her driveway, shot diagonally across the road and smashed into my mums parked car which got written off. The stupid woman then couldn't reverse the car back and my sister had to move it for her. All this with her small child in the car seat at the back, luckily uninjured . The woman's excuse was she can't control the clutch properly, my response "why the f*** are you driving a manual car then?"

You pay insurance companies to feel robbed, that's the only thing i can think of

rich17865 · 29th March 2013, 13:07

I have received the van back yesterday!! Good news I was thinking, wrong.

They have replaced the upper bumper section with one from another model which doesn't match the other side. The transit bumper is in 5 sections so that it can be repaired cost effectively. Another new section is damaged.

The shut line between the light unit and panel is rubbish and they know it because they have put foam in the gap to seal the light to the body, they haven't removed all of the dents, and painted it anyway.

The control buttons for the handsfree have gone missing too.

Why can't they just do a good job the first time?

FLYER · 29th March 2013, 13:54

Quote:

Originally Posted by rich17865

I have received the van back yesterday!! Good news I was thinking, wrong.

They have replaced the upper bumper section with one from another model which doesn't match the other side. The transit bumper is in 5 sections so that it can be repaired cost effectively. Another new section is damaged.

The shut line between the light unit and panel is rubbish and they know it because they have put foam in the gap to seal the light to the body, they haven't removed all of the dents, and painted it anyway.

The control buttons for the handsfree have gone missing too.

Why can't they just do a good job the first time?

Knobheads.

Frank Incensed · 29th March 2013, 14:17

Just seen this thread
Glad nobody was hurt and that it wasn't your car (?)

When that Peugeot ran into Eliza last year and I phoned my insurance company, as soon as I said the other driver had admitted liability they said they didn't need any more info, unless I had any problems. The other driver's insurance company phoned me up, asked what had happened and I told them I wanted to get my own quotes. They said "Fine. When you've made your choice, run it by us and we'll arrange a hire car. They just gave me a 30 day time limit, to avoid further damage occurring to the car. So I'm surprised your company got involved, Rich.
Hope you get it sorted to your satisfaction without too much hassle. Did you take it to the repairer of your choice and get a written quote with an itemised list of the repairs to be done?

rich17865 · 29th March 2013, 16:38

Quote:

Originally Posted by Frank Incensed

Just seen this thread
Glad nobody was hurt and that it wasn't your car (?)

When that Peugeot ran into Eliza last year and I phoned my insurance company, as soon as I said the other driver had admitted liability they said they didn't need any more info, unless I had any problems. The other driver's insurance company phoned me up, asked what had happened and I told them I wanted to get my own quotes. They said "Fine. When you've made your choice, run it by us and we'll arrange a hire car. They just gave me a 30 day time limit, to avoid further damage occurring to the car. So I'm surprised your company got involved, Rich.
Hope you get it sorted to your satisfaction without too much hassle. Did you take it to the repairer of your choice and get a written quote with an itemised list of the repairs to be done?

Everyone was fine thankfully, the insurers did call my passenger about 5 times putting words in his mouth to try and make a personal injury claim. He told them to clear off.

The repairers I would have used upset me recently and will not get any work from me again. So I used the approved repairers from the claims management company.

Now they have ballsed it up I suppose I have to allow them reasonable opportunity to put it right before I take it elsewhere.

The bit I don't understand is why do a bad job? The third party insurance is paying as he accepted responsibility, so why not just do a good job and charge accordingly?

I know it is just a van but it was in pretty much new condition as it is such low mileage. I want it right.

On another note it was a shame it wasn't the car, it would have been the corner that needs painting anyway

carlpenn · 30th March 2013, 07:51

Quote:

Originally Posted by rich17865

Everyone was fine thankfully, the insurers did call my passenger about 5 times putting words in his mouth to try and make a personal injury claim. He told them to clear off.

The repairers I would have used upset me recently and will not get any work from me again. So I used the approved repairers from the claims management company.

Now they have ballsed it up I suppose I have to allow them reasonable opportunity to put it right before I take it elsewhere.

The bit I don't understand is why do a bad job? The third party insurance is paying as he accepted responsibility, so why not just do a good job and charge accordingly?

I know it is just a van but it was in pretty much new condition as it is such low mileage. I want it right.

On another note it was a shame it wasn't the car, it would have been the corner that needs painting anyway

I thought this was illegal now? Due to all the "Needless" claims? Didn't the FSA stop this?

Glad to see you are ok, shame about the Bodge job, ring your insurer and complain, a lot. You pay a premium for a reason and this is not it

I know someone who had his car repaired so badly, the Insurer sent the Claims Inspector(?) round to look at his Car. The Inspector(?) was so appalled, he took this chap and the Car to the Bodyshop, stripped them of any dignity and made it clear they would be losing their contract with the Insurance company.

To give you an idea of how bad it was:

Dents not pulled correctly
Paint where it shouldn't be (On Window / Window Seal and trim parts)
Trim parts not replaced / Replaced incorrectly

Disgusting it is, but a show of the "Modernday" quality of workmanship. Money matters, not quality today. Its a Screw You Consumer society we live in

TriumphStag · 30th March 2013, 08:57

Sorry to hear of all the bad luck guys. To show the opposite side of the story, my wifes car (55 plate Megane) was rear ended in the snow a couple of months ago whilst she was waiting at a junction, the car behind was pushed into her by the car behind that. Ruined the plastic bumper cover, but thankfully all superficial, no damage to boot lid, floor or lights.

Car was taken to the approved repairer and hire car collected, one week later car is returned with new bumper cover, valeted inside and out and shining like new. Try as i might i cannot find the paint join. They did a fantastic job of matching the paint.

This is the second time she has been run into (a truck took out the side of her Copen whilst parked up about 5 years ago). Was repaired under insurance at the same place. An equally good job was done then. I know the place is expensive, but if the other drivers insurance is paying............

rich17865 · 30th March 2013, 14:19

Amazingly someone called today to discuss the problems, an assessor will contact me apparently on Tuesday.

Billy1mate · 30th March 2013, 14:27

You have now entered into the world of 'hello we understand you have been involved in an accident.....' I've been getting these calls for the last 5 years. This is more infuriating than anything, regarding your van, I know it will be inconvenient but don't accept it until you are happy with it. It is the other insurance company paying for it after all, but they'll want to spend as little as possible. Good luck.

14th March 2013, 19:23	#1
rich17865 This is my second home Transit Connect Join Date: Feb 2011 Location: Crewe Posts: 9,532 Thanks: 868 Thanked 1,619 Times in 1,095 Posts	Hit up the rear! My van was parked up today outside one of my suppliers. Parked safely on the road in a sensible place. I go into the suppliers and leave colleague in van. 2 minutes later colleague comes into shop and says someone has rear ended the van! Turns out someone from the car park next door has reversed out at speed and shunted my can with the back of his. Broken bumper, rear light and damage to rear quarter and signwriting. His week old Citroen Berlingo had matching damage. All witnessed by the guys boss who was stood in the car park in disbelief. My colleague and the other driver both had no injuries thankfully, and he admitted fault immediately and to the insurance company too. Now I have to suffer a hire van for ages while it is repaired. Rather a nuisance. The only problem I have is that when I contacted my insurance company they do not deal with the claim!! They pass it onto a claims management company. So if I do not plan on claiming on my own insurance there is no point having any more than third party insurance as I can contact one of these claim management companies independently. What am I paying the insurance company fully comp for? I put my excess at £1000 so that they can tell I am unlikely to claim. I feel a bit robbed.

29th March 2013, 14:17	#5
Frank Incensed Ex 75 Owner 75 Tourerless Join Date: Jul 2010 Location: Manchester Posts: 2,147 Thanks: 60 Thanked 156 Times in 93 Posts	I've Been Asleep Again! Just seen this thread Glad nobody was hurt and that it wasn't your car (?) When that Peugeot ran into Eliza last year and I phoned my insurance company, as soon as I said the other driver had admitted liability they said they didn't need any more info, unless I had any problems. The other driver's insurance company phoned me up, asked what had happened and I told them I wanted to get my own quotes. They said "Fine. When you've made your choice, run it by us and we'll arrange a hire car. They just gave me a 30 day time limit, to avoid further damage occurring to the car. So I'm surprised your company got involved, Rich. Hope you get it sorted to your satisfaction without too much hassle. Did you take it to the repairer of your choice and get a written quote with an itemised list of the repairs to be done? __________________ Beyoncé's Green Light Used More Rubber 355188 of 355194

15th March 2013, 12:02	#2
bubs Posted a thing or two ROVER 75 Join Date: Oct 2012 Location: Canvey Island, Essex Posts: 1,651 Thanks: 43 Thanked 163 Times in 134 Posts	My mum and something similar happen to her car, a lady across the road managed to lose control of her car pulling off her driveway, shot diagonally across the road and smashed into my mums parked car which got written off. The stupid woman then couldn't reverse the car back and my sister had to move it for her. All this with her small child in the car seat at the back, luckily uninjured . The woman's excuse was she can't control the clutch properly, my response "why the f*** are you driving a manual car then?" You pay insurance companies to feel robbed, that's the only thing i can think of

29th March 2013, 13:07	#3
rich17865 This is my second home Transit Connect Join Date: Feb 2011 Location: Crewe Posts: 9,532 Thanks: 868 Thanked 1,619 Times in 1,095 Posts	I have received the van back yesterday!! Good news I was thinking, wrong. They have replaced the upper bumper section with one from another model which doesn't match the other side. The transit bumper is in 5 sections so that it can be repaired cost effectively. Another new section is damaged. The shut line between the light unit and panel is rubbish and they know it because they have put foam in the gap to seal the light to the body, they haven't removed all of the dents, and painted it anyway. The control buttons for the handsfree have gone missing too. Why can't they just do a good job the first time?

30th March 2013, 08:57	#8
TriumphStag Gets stuck in MK1 Connie SE 2.0CDTi Tourer Join Date: Mar 2012 Location: Crawley Posts: 641 Thanks: 39 Thanked 79 Times in 52 Posts	Sorry to hear of all the bad luck guys. To show the opposite side of the story, my wifes car (55 plate Megane) was rear ended in the snow a couple of months ago whilst she was waiting at a junction, the car behind was pushed into her by the car behind that. Ruined the plastic bumper cover, but thankfully all superficial, no damage to boot lid, floor or lights. Car was taken to the approved repairer and hire car collected, one week later car is returned with new bumper cover, valeted inside and out and shining like new. Try as i might i cannot find the paint join. They did a fantastic job of matching the paint. This is the second time she has been run into (a truck took out the side of her Copen whilst parked up about 5 years ago). Was repaired under insurance at the same place. An equally good job was done then. I know the place is expensive, but if the other drivers insurance is paying............

30th March 2013, 14:19	#9
rich17865 This is my second home Transit Connect Join Date: Feb 2011 Location: Crewe Posts: 9,532 Thanks: 868 Thanked 1,619 Times in 1,095 Posts	Amazingly someone called today to discuss the problems, an assessor will contact me apparently on Tuesday.

30th March 2013, 14:27	#10
Billy1mate Posted a thing or two 120d M Sport Join Date: Feb 2012 Location: Sunny Weymouth Posts: 1,815 Thanks: 153 Thanked 142 Times in 121 Posts	You have now entered into the world of 'hello we understand you have been involved in an accident.....' I've been getting these calls for the last 5 years. This is more infuriating than anything, regarding your van, I know it will be inconvenient but don't accept it until you are happy with it. It is the other insurance company paying for it after all, but they'll want to spend as little as possible. Good luck.