Attention please to Navall 2 Buyers .........

Radioguy · 18th June 2014, 00:27

I just wanted to explain in public about the delays on the new Navall 2 shipments. We have had a few teething issues

First ,
the Factory sent the Looms with some Pins Inverted , We tested the Units and found the issue. these are custom looms to make these units as close to plug and play as possible. So , we had to return the looms and have them modified to be correct. I can only say that had they NOT discovered it , it would have made installing and troubleshooting VERY Difficult.

Then there was an Update (You may have seen the saved RDS AM and much more etc) that we opted to have done there, at the factory, before sending to the UK (or other Countries). I felt that since this was our first update on this unit that , if there WAS to be issue that it better be an issue with the Units on the ground there rather than 6000 miles away in the UK !

Next I split the shipments into 3 parts because bringing in too many at one time can cause delays and issues at the Import and the export , this based on past experience ! The issue that we are having now is SPACE constraints by the courier. We are on a waiting list to fly with this weeks shipment which was SUPPOSED to have left last Thursday , to arrive this coming Thursday

We have just received 1 shipment (1/2 delivered on Friday last week and 1/2 yesterday afternoon) We, in one day, managed to turn all of them back out and post them. So those that have them coming , have received tracking.

We are awaiting the 2nd shipment to fly and booking space for the 3rd one now to go next week .

We were NOT sent the promised External Microphones (the built in is there too) on the Last shipment so they are being sent separately and will be posted out to those that want them

While i am not surprised at these things , I do know, again by experience that there are always challenges at the beginning with new products and the technology is changing so very quickly.

I hope that you will bear with us because I will also add that these units are proving out to be better more versatile and better supported than any unit I have ever dealt with.

Keeping you all abreast

I remain

Sean (AKA RadioGuy)

coolcat · 18th June 2014, 06:34

Just a quick thank you to Sean for posting this and keeping everyone in the loop so to speak.

Rest assured we are going to get these out as quickly as possible to everyone and I think you will find it's been worth the wait

The updates that have been made to the interface have been well thought out and add to the user experience.
This is the first time with any of the double dins that the iPod interface has been fully integrated and works smoothly.
The Rds interface has also been worked on and looks very good.
Having got the first units ready and dispatched I was also very impressed with the speed the unit loaded software on.
I've never seen navigation software load so quickly

Anyhow,
We will be getting these out to you as quickly as possible guys and girls and then you can all play

J0sh · 18th June 2014, 12:14

Built in Microphones? You mean external Microphones right?

Cheers

coolcat · 18th June 2014, 12:28

Quote:

Originally Posted by J0sh

Built in Microphones? You mean external Microphones right?

Cheers

He does.........

valleygixer · 18th June 2014, 12:49

What's the connection for an external mic? Is it a standard fitment or a special?Also how much to add one to my order?

On a side note: if I want a "custom" background on the screen how do I go about it?

Cheers.

GeraintUK · 18th June 2014, 13:16

and those that haven't received shipping info ? does that mean they are not on the way yet ?

mattyclul · 18th June 2014, 13:30

Are the external mic's the same as the ones for the navall1?

If they are might save sending them back if you are trading in?

Radioguy · 18th June 2014, 13:44

Quote:

Originally Posted by J0sh

Built in Microphones? You mean external Microphones right?

Cheers

Sorry it was late and my Blood was boiling !

yes , EXTERNAL mics

mystabe · 18th June 2014, 14:48

Quote:

Originally Posted by Radioguy

Sorry it was late and my Blood was boiling !

yes , EXTERNAL mics

External mics? - I'd seriously be up for one of them, I'll even pay you for it!

coolcat · 18th June 2014, 15:19

Quote:

Originally Posted by valleygixer

What's the connection for an external mic? Is it a standard fitment or a special?Also how much to add one to my order?

On a side note: if I want a "custom" background on the screen how do I go about it?

Cheers.

Standard 3.5mm mono jack socket

Quote:

Originally Posted by mattyclul

Are the external mic's the same as the ones for the navall1?

If they are might save sending them back if you are trading in?

I'll let Sean answer that one

18th June 2014, 00:27	#1
Radioguy Banned None Join Date: Feb 2010 Location: Here on the Forum Posts: 5,352 Thanks: 632 Thanked 822 Times in 573 Posts	Attention please to Navall 2 Buyers ......... I just wanted to explain in public about the delays on the new Navall 2 shipments. We have had a few teething issues First , the Factory sent the Looms with some Pins Inverted , We tested the Units and found the issue. these are custom looms to make these units as close to plug and play as possible. So , we had to return the looms and have them modified to be correct. I can only say that had they NOT discovered it , it would have made installing and troubleshooting VERY Difficult. Then there was an Update (You may have seen the saved RDS AM and much more etc) that we opted to have done there, at the factory, before sending to the UK (or other Countries). I felt that since this was our first update on this unit that , if there WAS to be issue that it better be an issue with the Units on the ground there rather than 6000 miles away in the UK ! Next I split the shipments into 3 parts because bringing in too many at one time can cause delays and issues at the Import and the export , this based on past experience ! The issue that we are having now is SPACE constraints by the courier. We are on a waiting list to fly with this weeks shipment which was SUPPOSED to have left last Thursday , to arrive this coming Thursday We have just received 1 shipment (1/2 delivered on Friday last week and 1/2 yesterday afternoon) We, in one day, managed to turn all of them back out and post them. So those that have them coming , have received tracking. We are awaiting the 2nd shipment to fly and booking space for the 3rd one now to go next week . We were NOT sent the promised External Microphones (the built in is there too) on the Last shipment so they are being sent separately and will be posted out to those that want them While i am not surprised at these things , I do know, again by experience that there are always challenges at the beginning with new products and the technology is changing so very quickly. I hope that you will bear with us because I will also add that these units are proving out to be better more versatile and better supported than any unit I have ever dealt with. Keeping you all abreast I remain Sean (AKA RadioGuy) Last edited by Radioguy; 18th June 2014 at 13:45..

18th June 2014, 06:34	#2
coolcat This is my second home Audi Q3 TDI S-Line Quattro Join Date: Jul 2007 Location: Clacton On Sea/On the boat somewhere Posts: 51,210 Thanks: 9,890 Thanked 12,235 Times in 8,232 Posts	Just a quick thank you to Sean for posting this and keeping everyone in the loop so to speak. Rest assured we are going to get these out as quickly as possible to everyone and I think you will find it's been worth the wait The updates that have been made to the interface have been well thought out and add to the user experience. This is the first time with any of the double dins that the iPod interface has been fully integrated and works smoothly. The Rds interface has also been worked on and looks very good. Having got the first units ready and dispatched I was also very impressed with the speed the unit loaded software on. I've never seen navigation software load so quickly Anyhow, We will be getting these out to you as quickly as possible guys and girls and then you can all play __________________ Jeff.

18th June 2014, 12:14	#3
J0sh Newbie Bmw e46 coupe Join Date: May 2014 Location: Leon (Spain) Posts: 24 Thanks: 7 Thanked 5 Times in 5 Posts	Built in Microphones? You mean external Microphones right? Cheers __________________ [SIGPIC][/SIGPIC]

18th June 2014, 12:49	#5
valleygixer Gets stuck in MG ZT 1.8 t Join Date: Mar 2013 Location: Torfaen Posts: 656 Thanks: 97 Thanked 44 Times in 43 Posts	What's the connection for an external mic? Is it a standard fitment or a special?Also how much to add one to my order? On a side note: if I want a "custom" background on the screen how do I go about it? Cheers.

18th June 2014, 13:16	#6
GeraintUK Passed Away MG ZT-T 160 Join Date: Feb 2009 Location: Chester Posts: 1,307 Thanks: 64 Thanked 222 Times in 145 Posts	and those that haven't received shipping info ? does that mean they are not on the way yet ?

18th June 2014, 13:30	#7
mattyclul Regular poster Rover 75 Connoisseur Se Auto Join Date: Jan 2010 Location: Harrow Posts: 84 Thanks: 4 Thanked 6 Times in 6 Posts	Are the external mic's the same as the ones for the navall1? If they are might save sending them back if you are trading in?