Sky customer service (lack of!) - Page 3

whitevanman · 2nd January 2014, 13:05

Wish you lot would shut up...I'm in a 'Not currently in Rollout Plans' area..

Gee, thanks BT..

humphshumphs · 2nd January 2014, 13:07

Quote:

Originally Posted by whitevanman

Wish you lot would shut up...I'm in a 'Not currently in Rollout Plans' area..

Gee, thanks BT..

Sorry about that.....

Sometimes I wish I was in an area that couldn't get fibre. I wouldn't keep having to shout at sky then

coolcat · 2nd January 2014, 13:19

Quote:

Originally Posted by w44nty

I shall have to enquire about it as well.

If I want to download a movie in HD it takes hours,how much quicker is it,my telephone lines are fed to my bungalow by overhead wires will that make a difference

It's starts almost instantly, no waiting and no buffering from either my Sky on demand or from my Apple TV box Steve

coolcat · 2nd January 2014, 13:21

Quote:

Originally Posted by tareim

Use this to check if you can get fibre http://www.superfast-openreach.co.uk/where-and-when/

As for download speeds I can download a typical 20 mins show in about 5 mins, a HD movie in less than an hour

You should be able to start watching I before it has finished downloading.
If I order a HD movie from my on demand services it will start playing almost instantly whilst it carries in downloading

tareim · 2nd January 2014, 13:23

Quote:

Originally Posted by coolcat

You should be able to start watching I before it has finished downloading.
If I order a HD movie from my on demand services it will start playing almost instantly whilst it carries in downloading

Yeah that's for the sky box, I was talking about PC downloads from various locations

whitevanman · 2nd January 2014, 13:23

Quote:

Originally Posted by humphshumphs

Sorry about that.....

Sometimes I wish I was in an area that couldn't get fibre. I wouldn't keep having to shout at sky then

I was with Sky for everything but took the phone & broadband back as the net was sooooo bad..Now with Talk Talk and apart from the occasional drop out all is good..

When Talk Talk show up as fastest provider in your area you know you are in the ****..

Good luck with your efforts though...

humphshumphs · 2nd January 2014, 13:39

Well that's 40 minutes of my life I'll never get back

Spoke to 'reception', then put through to broadband upgrade dept., and they couldn't do anything, so then asked to speak to a line manager, and all he was bothered with telling me was that the offers are available (but couldn't offer me any!) and that sky have 11 million customers etc.

When I said about another broadband deal with a different company, he was very quick to poo-poo it as having an 18month contract where-as sky was only 12 months. I said that 18months isn't a problem as the package was for an 80mb line for the same cost as sky's 40mb, and the line rental was a quid less....

I think possibly time to leave sky for phone and broadband!

coolcat · 2nd January 2014, 14:27

Quote:

Originally Posted by tareim

Yeah that's for the sky box, I was talking about PC downloads from various locations

From my Sky box, Apple TV and my Media Pc

Depends on what software/program is running on the Pc if it lets buffered playback I guess.

tareim · 2nd January 2014, 15:15

Quote:

Originally Posted by coolcat

From my Sky box, Apple TV and my Media Pc

Depends on what software/program is running on the Pc if it lets buffered playback I guess.

Torrents :P

steve811 · 2nd January 2014, 15:30

Quote:

Originally Posted by humphshumphs

Well that's 40 minutes of my life I'll never get back

Spoke to 'reception', then put through to broadband upgrade dept., and they couldn't do anything, so then asked to speak to a line manager, and all he was bothered with telling me was that the offers are available (but couldn't offer me any!) and that sky have 11 million customers etc.

I think possibly time to leave sky for phone and broadband!

Some years ago I was in deep discussions with Sky. They "forgot" to bill me for one month, then tried to ask for both months after cutting off the TV! Although I spoke to several people at Sky they all said the same thing, pay the bill and we will re-connect you, which was no help as we did not have the cash. I argued with them and asked to be connected to customer services only to be told "there is no separate department and they cannot do anything more than we can". They kept telling me the system would not accept part payment or a deferred payment, this was from both the operator and the supervisors.

After days of arguing I was resigned to stumping up the £100 we owed in one lump, but sent an email to sky complaining about the attitude of those in the call centre. I got a call from a very nice man in the "customer relations department" who accepted it was their fault, took £40 off my card an restored the service immediately. He then asked me to pay the £60 next month and said they would send me a reminder, which they never did and I never paid! Two years later and they then send me a letter saying they had overcharged me over a year and I got a months free service!

Although Sky don't like it known, they do have people in CS who can fiddle things and give a good deal if they want. I would bang off an email reminding them about misleading adverts and threatening to move and report them to the ASA/TS/RSPCA etc!

2nd January 2014, 13:05	#21
whitevanman This is my second home 2001 Connie SE CDT, 2002 2.0Petrol Laguna SportHatch Join Date: Jul 2011 Location: Althorne Posts: 3,122 Thanks: 319 Thanked 441 Times in 318 Posts	Wish you lot would shut up...I'm in a 'Not currently in Rollout Plans' area.. Gee, thanks BT.. __________________ [SIGPIC][/SIGPIC] Today the 23rd of April I will mostly be: Kids, bikes, dog, kids, bikes, dog...Seems to be a pattern forming here Car: Connie SE CDT Manual, Mods: O-Rings, Silicon intercooler hose, Stainless EGR Bypass, BMW PCV Mod, 160 Upgrade, DD Unit, Projector Headlights, Powerflex Bottom Mount, Remote Clutch reservoir, SS Compensator; Inline Stat To Come: cat gut (when replacing iffy section). Meteors after refurb..

2nd January 2014, 13:39	#27
humphshumphs I really should get out more....... No longer a Rover Owner Join Date: Jan 2011 Location: As far east as you can go in the UK and not get wet feet. Posts: 2,273 Thanks: 404 Thanked 309 Times in 246 Posts	Well that's 40 minutes of my life I'll never get back Spoke to 'reception', then put through to broadband upgrade dept., and they couldn't do anything, so then asked to speak to a line manager, and all he was bothered with telling me was that the offers are available (but couldn't offer me any!) and that sky have 11 million customers etc. When I said about another broadband deal with a different company, he was very quick to poo-poo it as having an 18month contract where-as sky was only 12 months. I said that 18months isn't a problem as the package was for an 80mb line for the same cost as sky's 40mb, and the line rental was a quid less.... I think possibly time to leave sky for phone and broadband! __________________ Richard. No longer a 75 owner as my tourer made it to the moon, and died on it's way back. But 1/4 million miles ain't bad.