nice one Lidl

Darcydog · 26th March 2016, 18:58

For my sins I got dragged round a few shops today - one of them was for the w/e shop at Lidl's.

In front of us was a lady in the checkout queue who was having a bit of a bad day. A yogurt ended up on the floor - the staff at Lidl's acted instantly and a replacement appeared.

Then after this lady had paid for everything and she was just sorting her bags out, she dropped a jar of sauce - glass and sauce everywhere. I felt for the lady as it was not going well for her.

Again - the Lidl staff acted instantly - cleared it up and got her a replacement, said it was OK and hoped this lady had a good Easter.

So well done Lidl's - your staff/staff training was impressive.

Credit where credit is due.

planenut · 26th March 2016, 19:10

That is nice, and encouraging.

I have noticed nowadays that they quickly react to large queues at the tills, by opening more, and announcing the opening with quite a few minutes notice.

freck · 26th March 2016, 19:14

Customer service in supermarkets is sooo much better now than it was years ago, just a shame that the same level of service can't be found everywhere.

Ravinder · 26th March 2016, 20:28

I go to my local Sainsburys quite a lot. I went in to get a sandwich a bottle of water but there was no water left. I asked one of the workers there if they had any more. The guy with his miserable face said he will go check and asked me to wait there. I waited and waited and he didn't come back. I walked up a couple of aisles and there he was having a natter and a laugh with one of his co-workers.

Wasn't too chuffed about that. IS IT COZ I IZ BLACK?!

Robti · 27th March 2016, 07:59

Quote:

Originally Posted by Ravinder

I go to my local Sainsburys quite a lot. I went in to get a sandwich a bottle of water but there was no water left. I asked one of the workers there if they had any more. The guy with his miserable face said he will go check and asked me to wait there. I waited and waited and he didn't come back. I walked up a couple of aisles and there he was having a natter and a laugh with one of his co-workers.

Wasn't too chuffed about that. IS IT COZ I IZ BLACK?!

Now now Rav

lady zed · 27th March 2016, 08:25

Quote:

Originally Posted by Ravinder

I go to my local Sainsburys quite a lot. I went in to get a sandwich a bottle of water but there was no water left. I asked one of the workers there if they had any more. The guy with his miserable face said he will go check and asked me to wait there. I waited and waited and he didn't come back. I walked up a couple of aisles and there he was having a natter and a laugh with one of his co-workers.

Wasn't too chuffed about that. IS IT COZ I IZ BLACK?!

I doubt it. More likely cos he was a NAUGHTY WORD-NAUGHTY WORD-NAUGHTY WORD-NAUGHTY WORD-.

My local tesco is fab. 3 times one of my children have been sick in it all over the floor and they couldn't be nicer. My other local Tesco was amazing when one of my kids done a disappearing act. Within seconds of me reporting it, the machine had swung into action and staff appeared out of nowhere to look for him. I am a big Tesco fan. My fav supermarket out the bigs ones.

planenut · 27th March 2016, 10:39

Quote:

Originally Posted by lady zed

My local tesco is fab. 3 times one of my children have been sick in it all over the floor and they couldn't be nicer. My other local Tesco was amazing when one of my kids done a disappearing act. Within seconds of me reporting it, the machine had swung into action and staff appeared out of nowhere to look for him.

Tell us which Tesco, we'll avoid it when you're shopping!

Brizzle · 27th March 2016, 11:32

I like lidi and Aldi but hate how they throw your shopping down the tills then your expected to pack it over at the window

lady zed · 27th March 2016, 11:40

Quote:

Originally Posted by planenut

Tell us which Tesco, we'll avoid it when you're shopping!

Don't worry, miles away from Heathrow

the joys of children

planenut · 27th March 2016, 12:10

Quote:

Originally Posted by lady zed

Don't worry, miles away from Heathrow

the joys of children

I prefer chicken myself!

26th March 2016, 18:58	#1
Darcydog This is my second home Join Date: Jul 2014 Posts: 5,428 Thanks: 3,123 Thanked 3,170 Times in 2,096 Posts	nice one Lidl For my sins I got dragged round a few shops today - one of them was for the w/e shop at Lidl's. In front of us was a lady in the checkout queue who was having a bit of a bad day. A yogurt ended up on the floor - the staff at Lidl's acted instantly and a replacement appeared. Then after this lady had paid for everything and she was just sorting her bags out, she dropped a jar of sauce - glass and sauce everywhere. I felt for the lady as it was not going well for her. Again - the Lidl staff acted instantly - cleared it up and got her a replacement, said it was OK and hoped this lady had a good Easter. So well done Lidl's - your staff/staff training was impressive. Credit where credit is due.

26th March 2016, 19:14	#3
freck Posted a thing or two Rover 75 CDT Connie Tourer Join Date: Oct 2015 Location: Preston Posts: 1,051 Thanks: 142 Thanked 274 Times in 226 Posts	Customer service in supermarkets is sooo much better now than it was years ago, just a shame that the same level of service can't be found everywhere. __________________ Steve Teamwork makes the dream work! Mods planned - Cruise retrofit - Done, ZT front bumper - Done, 160 remap - Done...and probably one or two more This vehicle was the 15,751st 75 Tourer to run off the production line, out of 27,407 This vehicle was the 3,726th 75 Tourer CDT Connoisseur to be made out of 4,100 This vehicle was the 732nd 75 Tourer in Starlight Silver (code: MBB) to be made out of 4,100 Starlight Silver 75 Tourers

26th March 2016, 19:10	#2
planenut Regional Secretary Rover 1.8T Tourer Join Date: May 2007 Location: Heathrow Posts: 7,014 Thanks: 1,551 Thanked 2,036 Times in 1,264 Posts	That is nice, and encouraging. I have noticed nowadays that they quickly react to large queues at the tills, by opening more, and announcing the opening with quite a few minutes notice.

26th March 2016, 20:28	#4
Ravinder This is my second home Rover 75 saloon x2, Rover 75 Tourer x2, Rover 220 Coupe Turbo Join Date: Aug 2010 Location: Kirkcaldy, Fife Posts: 9,038 Thanks: 2,278 Thanked 2,852 Times in 1,718 Posts	I go to my local Sainsburys quite a lot. I went in to get a sandwich a bottle of water but there was no water left. I asked one of the workers there if they had any more. The guy with his miserable face said he will go check and asked me to wait there. I waited and waited and he didn't come back. I walked up a couple of aisles and there he was having a natter and a laugh with one of his co-workers. Wasn't too chuffed about that. IS IT COZ I IZ BLACK?!

27th March 2016, 11:32	#8
Brizzle Newbie Rover 75 Saloon Join Date: Mar 2016 Location: Leicester Posts: 22 Thanks: 0 Thanked 1 Time in 1 Post	I like lidi and Aldi but hate how they throw your shopping down the tills then your expected to pack it over at the window