Battery warranty claim after 4 years my experience with Tayna batteries

BigAde · 9th November 2018, 19:25

After spending several hundred on new clutch, master, slave and DMF I was more than a little annoyed when my battery started dying on me too ... at first it just seemed a bit sluggish in starting... not hugely, just enough to be noticeable. I charged it overnight and all seemed good for a few days. Then the problems came back ending in me having to use my jump pack to start the car when trying to leave work one day.

Checking voltages, it started off at 12.9V after a full charge and was down to below 12.5V 24 hours later (all with the battery off the car).

It is a Varta silver dynamic battery, bought specifically at the time because it had a 5 year warranty. I checked the paperwork and discovered that I'd bought the battery in the spring of 2014 from Tayna batteries. I'd been impressed with the service at the time (less than 24 hours from ordering to delivery and a price match to the best price I could find online).

So thinking that that the warranty wouldn't be worth the paper it was written on, I emailed them, copying in my original order number. They asked me to do some tests and get some meter readings which I duly provided. They then responded and to my surprise agreed that they would replace the battery under warranty. Less than 24 hours later, a brand new Varta Silver Dynamic battery turned up which I quickly fitted and have been fine these past two weeks. I was advised to safely dispose of the old one, so that's gone to the council recycling station.

To be honest if they'd have said 'you've had 4 years use out of it, so we'll give you 20% off the cost of a new battery', I'd have said that was probably fair enough, but hats off to them for putting their money where their mouth is with honouring the warranty with no quibbles.

Nice to know that good service and good price can go hand in hand.

MSS · 9th November 2018, 19:30

Thank you for posting such a positive story.

75driver · 9th November 2018, 19:42

Nice one. Always good to hear of a supplier living up to their warranty promises.
Excellent customer service I’d say.

Sent from my iPhone using Tapatalk

roverbarmy · 9th November 2018, 19:55

We used to use Varta batteries on our fleet vehicles and they used to outlast the vehicles in many cases! We fitted them to anything from company cars to 40 tonne artics. We only had one faulty one (which had a dodgy cell) and it was replaced free of charge. +1 on Varta batteries.

BigAde · 9th November 2018, 20:03

Quote:

Originally Posted by roverbarmy

We used to use Varta batteries on our fleet vehicles and they used to outlast the vehicles in many cases! We fitted them to anything from company cars to 40 tonne artics. We only had one faulty one (which had a dodgy cell) and it was replaced free of charge. +1 on Varta batteries.

Yes, I had a similar recommendation from a friend a few years ago who is a fleet manager. Varta make all the Bosch batteries anyway, yet the Varta brand is cheaper.

DMGRS · 9th November 2018, 20:20

Picked up a battery for the Phaeton from them last year - excellent service.

VVC-Geeza · 9th November 2018, 22:27

Worth taking your old battery to a scrappy licensed to take them.I got £8 for mine from the 75 and £7 for the one from the 45.All helps if you are having to pay for a replacement

Arctic · 10th November 2018, 00:06

I have Varta E44 on both my cars as you say good batteries

link below check out the prices from the other makes they sell too.

Excellent result after four years use so good on them to stick to the 5yr warranty.

https://www.tayna.co.uk/car-batteries/types/096/

spongeh · 10th November 2018, 11:48

I have Bosch or Varta on everything we own and most have been bought from Tayna.

Excellent service for excellent batteries and a great price ... can't ask for more really

vacuman · 10th November 2018, 17:01

Already the cost of having to supply a replacement battery (which they can probably reclaim anyway) has been well rewarded by all this positive publicity.

Doing the 'right thing' is so easy that you do wonder why some firms risk reputation by trying to wriggle out of their liabilities.

9th November 2018, 19:25	#1
BigAde Posted a thing or two MG ZT-T+ 135 CDTi Join Date: Oct 2012 Location: Sussex Posts: 1,502 Thanks: 511 Thanked 224 Times in 178 Posts	Battery warranty claim after 4 years my experience with Tayna batteries After spending several hundred on new clutch, master, slave and DMF I was more than a little annoyed when my battery started dying on me too ... at first it just seemed a bit sluggish in starting... not hugely, just enough to be noticeable. I charged it overnight and all seemed good for a few days. Then the problems came back ending in me having to use my jump pack to start the car when trying to leave work one day. Checking voltages, it started off at 12.9V after a full charge and was down to below 12.5V 24 hours later (all with the battery off the car). It is a Varta silver dynamic battery, bought specifically at the time because it had a 5 year warranty. I checked the paperwork and discovered that I'd bought the battery in the spring of 2014 from Tayna batteries. I'd been impressed with the service at the time (less than 24 hours from ordering to delivery and a price match to the best price I could find online). So thinking that that the warranty wouldn't be worth the paper it was written on, I emailed them, copying in my original order number. They asked me to do some tests and get some meter readings which I duly provided. They then responded and to my surprise agreed that they would replace the battery under warranty. Less than 24 hours later, a brand new Varta Silver Dynamic battery turned up which I quickly fitted and have been fine these past two weeks. I was advised to safely dispose of the old one, so that's gone to the council recycling station. To be honest if they'd have said 'you've had 4 years use out of it, so we'll give you 20% off the cost of a new battery', I'd have said that was probably fair enough, but hats off to them for putting their money where their mouth is with honouring the warranty with no quibbles. Nice to know that good service and good price can go hand in hand. Last edited by BigAde; 9th November 2018 at 19:31..

9th November 2018, 19:42	#3
75driver Posted a thing or two Rover 75 saloon, manual. Rover 75 Tourer, Auto. Join Date: Jan 2013 Location: Newry Posts: 1,781 Thanks: 574 Thanked 443 Times in 371 Posts	Nice one. Always good to hear of a supplier living up to their warranty promises. Excellent customer service I’d say. Sent from my iPhone using Tapatalk __________________ 2006 75 Contemporary SE diesel manual (#1) 2003 75T Connoisseur SE diesel auto (For Comfort) 2005 75 Connoisseur SE diesel auto (Marmite duotone ) 2006 75 Connoisseur SE diesel auto (The last one?) 2009 E220 (For a change) 2018 L200 (For Big & Heavy Things) 1976 W114 250 Manual (For Sundays)

9th November 2018, 19:55	#4
roverbarmy This is my second home Roverless + 1.7D Sportage Join Date: Aug 2014 Location: East Norfolk Posts: 7,050 Thanks: 729 Thanked 2,021 Times in 1,449 Posts	We used to use Varta batteries on our fleet vehicles and they used to outlast the vehicles in many cases! We fitted them to anything from company cars to 40 tonne artics. We only had one faulty one (which had a dodgy cell) and it was replaced free of charge. +1 on Varta batteries. __________________ Oil in my veins!

9th November 2018, 20:20	#6
DMGRS Discount MG Rover Spares Rover 75 CDTi, 2x MG ZS180 Join Date: Jun 2011 Location: Hythe, Southampton Posts: 11,320 Thanks: 456 Thanked 3,377 Times in 2,027 Posts	Picked up a battery for the Phaeton from them last year - excellent service. __________________ Your trusted MG Rover specialist! Tel: 02380 001133 / Email: [email protected] We now have a 'chat' function on our site for even quicker replies. Give it a try! Remember - discount code FORUM5 for 5% off

9th November 2018, 22:27	#7
VVC-Geeza This is my second home 2005 Connoisseur SE 1.8 Turbo,2004 45 1.8 Connoisseur and my beloved 1998 VVC Coupe. Join Date: Nov 2009 Location: Derby. Posts: 8,761 Thanks: 2,022 Thanked 1,016 Times in 739 Posts	Worth taking your old battery to a scrappy licensed to take them.I got £8 for mine from the 75 and £7 for the one from the 45.All helps if you are having to pay for a replacement __________________

9th November 2018, 19:30	#2
MSS This is my second home Rover 75CDT, Jaguar XF-S 3.0V6, V'xhall Omega V6 Estate, Twintop 1.8VVT, Astra Estate and Corsa 1.2 Join Date: Dec 2007 Location: Suffolk Posts: 7,085 Thanks: 283 Thanked 624 Times in 440 Posts	Thank you for posting such a positive story.

10th November 2018, 00:06	#8
Arctic Give to Learn Freelander 2 Join Date: Aug 2010 Location: West Midlands Posts: 18,716 Thanks: 1,155 Thanked 6,407 Times in 3,874 Posts	I have Varta E44 on both my cars as you say good batteries link below check out the prices from the other makes they sell too. Excellent result after four years use so good on them to stick to the 5yr warranty. https://www.tayna.co.uk/car-batteries/types/096/ __________________ Arctic Givology Learn to Give Everything is Achievable ad altiora tendo. Check out our Nano meet dates http://www.midlandsnanomeets.co.uk/ http://www.the75andztclub.co.uk/index.php?thepage=howto " You do the work , we supply the expertise "

10th November 2018, 11:48	#9
spongeh Loves to post MG ZT-T+ 180 Sport Auto Join Date: May 2016 Location: Wyrley Posts: 290 Thanks: 34 Thanked 117 Times in 72 Posts	I have Bosch or Varta on everything we own and most have been bought from Tayna. Excellent service for excellent batteries and a great price ... can't ask for more really __________________ https://badges.fuelly.com/images/sma...uk/1095349.png http://badges.fuelly.com/images/smallsig-uk/106569.png

10th November 2018, 17:01	#10
vacuman Gets stuck in MG ZT-T Join Date: Feb 2017 Location: St Albans Posts: 855 Thanks: 69 Thanked 236 Times in 172 Posts	Already the cost of having to supply a replacement battery (which they can probably reclaim anyway) has been well rewarded by all this positive publicity. Doing the 'right thing' is so easy that you do wonder why some firms risk reputation by trying to wriggle out of their liabilities. __________________ • This vehicle was the 8,186th ZT-T to run off the production line, out of 8,249 • This vehicle was the 1,723rd ZT-T 190 + to be made out of 1,756 • This vehicle was the 149th ZT-T in Mica Blue (Ignition) (code: JGY) to be made out of 160 Mica Blue (Ignition) ZT-Ts