Barclays

[RPWC]

Does anyone else find the customer service diabolical?

[trikey]

Originally Posted by RPWC

Does anyone else find the customer service diabolical?

Yes, I have been with Barclays for about 20 yrs now, and they are getting worse year on year.

I might just have to switch, trouble is I cant be ar$ed with the hassle.

[planenut]

When I first started work we were all introduced to Barclays, and once married we both stuck with them. Due to Barclays inaction on a business deal we lost our house.

I joined Nationwide about 1980 and have found them outstanding; their online Banking is very secure.

Ask any Banking institution you consider how they will do the change for you, good luck.

[torque2me]

Originally Posted by planenut

When I first started work we were all introduced to Barclays, and once married we both stuck with them. Due to Barclays inaction on a business deal we lost our house.

I joined Nationwide about 1980 and have found them outstanding; their online Banking is very secure.

Ask any Banking institution you consider how they will do the change for you, good luck.

"Nationwide"...… I found them to be totally useless. I paid in a couple of cheques worth about £170 into an account holding £2k approx. I then asked to withdraw £100. Could I show some identification? Well I could but dammed if I would so stated no. In that case Sir I cannot proceed with the transaction. So.….I can pay in any amount into a Nationwide a/c without showing ID but not get my own money out! That's about it sir. o.k. can I close the a/c here and now? Well...….yes! Good, then do it!

All banks (and building Societies perhaps) are the same nowadays so you wont gain changing all the time.

Baaah Humbug!

Kev

[richw]

I also find Barclay's to be pretty terrible.

On the other hand, First Direct, who I also have accounts with, have always been excellent. When I have called with queries, they always answer the phone (no 'press 1 for' nonsense). So I would recommend them, even though in the past I have been less than impressed with HSBC (their parent company).

[RPWC]

Originally Posted by richw

I also find Barclay's to be pretty terrible.

On the other hand, First Direct, who I also have accounts with, have always been excellent. When I have called with queries, they always answer the phone (no 'press 1 for' nonsense). So I would recommend them, even though in the past I have been less than impressed with HSBC (their parent company).

We have banked with Halifax for over 25 years so will be opening an account with them for mum once my p o a arrives.

[another_clean_sheet]

Originally Posted by trikey

Yes, I have been with Barclays for about 20 yrs now, and they are getting worse year on year.

I might just have to switch, trouble is I cant be ar$ed with the hassle.

I was with them for 30+ years before I switched.
With the Current Account Switch Scheme it is no hassle.

[gnu]

With banks loyalty means nothing now, apart from giving the banks a chance to move you to derisory interest rates and poor deals. You’ve got to keep changing to get the best deals, and even then deals are usually limited to a year or so before it is best to move on. I find the whole thing quite tiresome, but as CH said MSE is a good source to find the best deals of the moment.

[RPWC]

I have had to take control of my mum!s bank account as she has mild dementia and has forgotten that you don’t give bank details over the phone. As a result she has been scammed into paying direct debits to bogus insurance policies that she doesn’t need anyway. I recently cancelled a d d but according to Barclays the “agent” controls the payment not the bank. So if I cancel the pay, the scammer can just set it up again for next month and take it again. I am waiting fir my power of attorney document to arrive and then I’m closing the account and transferring it to another to prevent any more scumbags taking her money .

[gnu]

Disgusting, I sympathise. With the Covid thing keeping me WFH more, I’ve been surprised at the number of scam calls. Amazon, BT, your ‘bank account’ etc.