A118c £16.39 + £4.87 p&p - Page 4

jackatesme · 14th December 2018, 18:36

Update,it's in U.K. customs waiting for release.

c-j2 · 14th December 2018, 19:00

I also came home to an RM card for £11 fee for duty issues - of which £8 is handling.

I thought when I purchased that I'd selected all the relevant charges - however from memory I thought that it was shipping and duty, I don't recall the specific phrase 'duty insurance'.

I can't find the order confirmation email, however clicking through to my LITB account it shows the following....

Subtotal (1 item): £ 16.39
Shipping Charges & Insurance: GBP £ 0.99
Grand Total: £ 17.39

Does that 99p suggest that I've paid sufficient that they will refund me? Or have I messed up?
Appreciate only LITB can answer accurately, however appreciate knowing what others' accounts show.

Thought appreciated, Thanks

Best_of_British · 14th December 2018, 19:18

Your invoice is the same as mine, the 99p breaks down to 57p shipping insurance and 43p duty and tax insurance.

I

Sent from my Redmi 4A using Tapatalk

c-j2 · 14th December 2018, 19:58

Quote:

Originally Posted by Best_of_British

Your invoice is the same as mine, the 99p breaks down to 57p shipping insurance and 43p duty and tax insurance.

I

Sent from my Redmi 4A using Tapatalk

Phew! Thanks for confirming.
Hopefully they all get resolved ok.

c-j2 · 14th December 2018, 21:13

Received a very quick albeit standard looking reply - and not 100% clear how it applies to my case.

My fear is I paid the 'duty' that they suggested, but maybe not the 'duty insurance'?

Has anyone in the same boat that has successfully had fees refunded.

Reply from LITB...
Thank you for your inquiry.

Please note that customs duties are not shipping expenses. In fact, some of the packages will be charged this fee. Unfortunately, we have no control over it and cannot predict how much it will be since customs and taxation policies vary widely from country to country. Please feel free to contact your local Customs Office for further information.

If you paid the Duty & Tax insurance when you placed the order and were charged a tax fee, we'll be glad to refund 100% Tax Fee. Please tell us how much tax fee you're charged with a copy of the invoice at that time and we'll refund the amount we promised.

However, please understand that we'll NOT refund any tax fee to you if you haven't paid for the Insurance for Duty & Tax of this order.

We highly recommend that you buy the Insurance for Duty & Tax for your next order to decrease the loss. Your kindly understanding are highly appreciated.

We thank you for your understanding in this matter.

Best_of_British · 14th December 2018, 21:26

Not very clear,. Mine was £16.39 and advertised as free delivery. I ticked the shipping insurance box and tax and customs insurance box, bringing total to £17.39. If I click on order details it gives me breakdown of £16.39 camera + 57p shipping insurance + 43p Customs and Tax insurance. If yours was advertised as £16.39 + 99p shipping it may be different. Not very clear and the price and wording of deal changed a few times at the time we ordered.

Sent from my Redmi 4A using Tapatalk

c-j2 · 14th December 2018, 21:47

Thanks for sharing how your costs were broken down.

I think you are spot on - yours is probably covered and mine (despite paying exactly the same at roughly the same time) maybe not.

I'm sure there were 2 separate small charges when I first clicked through, but maybe it changed when I came to purchase later? And as the overall cost was unchanged I didn't spot.

Might have to take this on the chin - and tell myself that overall it is still a good price.

vacuman · 15th December 2018, 10:58

Quote:

Originally Posted by Best_of_British

Not very clear,. Mine was £16.39 and advertised as free delivery. I ticked the shipping insurance box and tax and customs insurance box, bringing total to £17.39. If I click on order details it gives me breakdown of £16.39 camera + 57p shipping insurance + 43p Customs and Tax insurance. If yours was advertised as £16.39 + 99p shipping it may be different. Not very clear and the price and wording of deal changed a few times at the time we ordered.

Sent from my Redmi 4A using Tapatalk

Mine was also £17.39. The tracking says "Awaiting payment of charges, Item being held, addressee being notified" with yesterdays date so expecting a note through the door today.

Have you (or anyone) actually had anything refunded yet?

Editing my post to add that I've just had the RM white card asking for £11.12 which I have now paid via PayPal. I have raised a LITB ticket and sent images of the RM card and a screenshot of my paid invoice. Fingers crossed..

ceedy · 15th December 2018, 11:56

had this std reply ...to my ticket ...

We sincerely apologize for the inconvenience.

The charges that you see are taxes that have been levied by the customs agency of the country you are residing in; and therefore, we do not receive any part of this money. We are unable to estimate customs duties during your ordering process as duties vary per country and they are not always enforced.

The good news is that you paid for the Insurance for Duty & Tax of this order. As long as you'd like to pay the tax to receive the order, we'll refund FULL Tax Fee to you according to the insurance plan.

IMPORTANT: Please pay the tax first and reply to us with a copy of the payment receipt. Upon receipt, we will proceed to process your refund.

We thank you for your understanding and look forward to your reply.

Sincerely,
Anshul
lightinthebox.com Customer Service

C.

Not yet sure which is Tax ? just the 3.12 and won't get the handling fee back ?

So could be not quite such a good deal as from china no warranty probably, as I got my Almost same model for amazon for just over 30 but with warranties etc .

Dallas · 15th December 2018, 14:35

I received my RM fee card this morning with a £11.12 charge, oh well! we cant win them all.

Shame really, as the previous deal my two camera's came via RM with no charge, but this one got stung.

I would imagine we will lose the £8.00 RM fee and receive just £3.12 as duty/tax refund, dam.

We could always ignore the parcel for 21 days and let RM send them back to sender, if these units are DOA, we will lose the £8.00 RM fee for sure.

14th December 2018, 18:36	#31
jackatesme This is my second home rover 75 saloon.Renault Captur 1.5 diesel. Join Date: Mar 2013 Location: rhymney Posts: 3,661 Thanks: 2,269 Thanked 1,242 Times in 702 Posts	Update,it's in U.K. customs waiting for release. __________________ - John B signing out Maralyn was born 9th Sept 2004 14.44.48. 103,597 of 112,381 (75s) 3,021 of 4,744 Connie SE 239 of 1.685 Platinum Gold. "Maralyn": Platinum Blonde,Troublesome,Unpredictable.

14th December 2018, 21:13	#35
c-j2 Regular poster MG ZT-T Diesel Join Date: Jun 2017 Location: Oxford Posts: 78 Thanks: 13 Thanked 11 Times in 11 Posts	Received a very quick albeit standard looking reply - and not 100% clear how it applies to my case. My fear is I paid the 'duty' that they suggested, but maybe not the 'duty insurance'? Has anyone in the same boat that has successfully had fees refunded. Reply from LITB... Thank you for your inquiry. Please note that customs duties are not shipping expenses. In fact, some of the packages will be charged this fee. Unfortunately, we have no control over it and cannot predict how much it will be since customs and taxation policies vary widely from country to country. Please feel free to contact your local Customs Office for further information. If you paid the Duty & Tax insurance when you placed the order and were charged a tax fee, we'll be glad to refund 100% Tax Fee. Please tell us how much tax fee you're charged with a copy of the invoice at that time and we'll refund the amount we promised. However, please understand that we'll NOT refund any tax fee to you if you haven't paid for the Insurance for Duty & Tax of this order. We highly recommend that you buy the Insurance for Duty & Tax for your next order to decrease the loss. Your kindly understanding are highly appreciated. We thank you for your understanding in this matter. Last edited by c-j2; 15th December 2018 at 15:38.. Reason: Italics

15th December 2018, 11:56	#39
ceedy This is my second home All Trophy Blue ,ZT260#50 , ZT CDTI Auto, ZR105+ and 1.8T Firefrost spoiling the Set . Join Date: Nov 2006 Location: Nr Sherborne But in Somerset.. Posts: 6,077 Thanks: 916 Thanked 1,214 Times in 768 Posts	had this std reply ...to my ticket ... We sincerely apologize for the inconvenience. The charges that you see are taxes that have been levied by the customs agency of the country you are residing in; and therefore, we do not receive any part of this money. We are unable to estimate customs duties during your ordering process as duties vary per country and they are not always enforced. The good news is that you paid for the Insurance for Duty & Tax of this order. As long as you'd like to pay the tax to receive the order, we'll refund FULL Tax Fee to you according to the insurance plan. IMPORTANT: Please pay the tax first and reply to us with a copy of the payment receipt. Upon receipt, we will proceed to process your refund. We thank you for your understanding and look forward to your reply. Sincerely, Anshul lightinthebox.com Customer Service C. Not yet sure which is Tax ? just the 3.12 and won't get the handling fee back ? So could be not quite such a good deal as from china no warranty probably, as I got my Almost same model for amazon for just over 30 but with warranties etc . __________________ The Three Bloo's Wifey's Zr105, MY CDTI & 260 #50 and Number One sons 1.8T in Firefrost When I were a lad Zero to 142 in 10.25 secs at the Pod on my Blown Norton. 210 Kart Champ in 70's Last edited by ceedy; 15th December 2018 at 12:00..

14th December 2018, 19:00	#32
c-j2 Regular poster MG ZT-T Diesel Join Date: Jun 2017 Location: Oxford Posts: 78 Thanks: 13 Thanked 11 Times in 11 Posts	I also came home to an RM card for £11 fee for duty issues - of which £8 is handling. I thought when I purchased that I'd selected all the relevant charges - however from memory I thought that it was shipping and duty, I don't recall the specific phrase 'duty insurance'. I can't find the order confirmation email, however clicking through to my LITB account it shows the following.... Subtotal (1 item): £ 16.39 Shipping Charges & Insurance: GBP £ 0.99 Grand Total: £ 17.39 Does that 99p suggest that I've paid sufficient that they will refund me? Or have I messed up? Appreciate only LITB can answer accurately, however appreciate knowing what others' accounts show. Thought appreciated, Thanks

14th December 2018, 19:18	#33
Best_of_British Gets stuck in Rover 75 Tourer & Arden Green Project Join Date: Jul 2012 Location: Ormskirk Posts: 932 Thanks: 159 Thanked 200 Times in 155 Posts	Your invoice is the same as mine, the 99p breaks down to 57p shipping insurance and 43p duty and tax insurance. I Sent from my Redmi 4A using Tapatalk

14th December 2018, 21:26	#36
Best_of_British Gets stuck in Rover 75 Tourer & Arden Green Project Join Date: Jul 2012 Location: Ormskirk Posts: 932 Thanks: 159 Thanked 200 Times in 155 Posts	Not very clear,. Mine was £16.39 and advertised as free delivery. I ticked the shipping insurance box and tax and customs insurance box, bringing total to £17.39. If I click on order details it gives me breakdown of £16.39 camera + 57p shipping insurance + 43p Customs and Tax insurance. If yours was advertised as £16.39 + 99p shipping it may be different. Not very clear and the price and wording of deal changed a few times at the time we ordered. Sent from my Redmi 4A using Tapatalk

14th December 2018, 21:47	#37
c-j2 Regular poster MG ZT-T Diesel Join Date: Jun 2017 Location: Oxford Posts: 78 Thanks: 13 Thanked 11 Times in 11 Posts	Thanks for sharing how your costs were broken down. I think you are spot on - yours is probably covered and mine (despite paying exactly the same at roughly the same time) maybe not. I'm sure there were 2 separate small charges when I first clicked through, but maybe it changed when I came to purchase later? And as the overall cost was unchanged I didn't spot. Might have to take this on the chin - and tell myself that overall it is still a good price.

15th December 2018, 14:35	#40
Dallas This is my second home 1979 Capri 1.6L, 1982 Capri 1.6L, 2016 Dacia Stepway Join Date: Jun 2009 Location: Dorset Posts: 8,595 Thanks: 3,496 Thanked 3,397 Times in 2,218 Posts	I received my RM fee card this morning with a £11.12 charge, oh well! we cant win them all. Shame really, as the previous deal my two camera's came via RM with no charge, but this one got stung. I would imagine we will lose the £8.00 RM fee and receive just £3.12 as duty/tax refund, dam. We could always ignore the parcel for 21 days and let RM send them back to sender, if these units are DOA, we will lose the £8.00 RM fee for sure.