Help Please

KernowRover · 7th December 2017, 13:25

Good Afternoon All,
Just recently I have been constantly getting the following error messages on my Navall Star:
1: unfortunately, google play services has stopped.
2: unfortunately the process com.google.process.gaaps has stopped.
How do I go about sorting this problem please?
Many thanks
Tom.

Radioguy · 8th December 2017, 15:04

Quote:

Originally Posted by KernowRover

Good Afternoon All,
Just recently I have been constantly getting the following error messages on my Navall Star:
1: unfortunately, google play services has stopped.
2: unfortunately the process com.google.process.gaaps has stopped.
How do I go about sorting this problem please?
Many thanks
Tom.

Hi Tom
That is almost certainly a CACHE issue
Do a reset or disconnect from Car battery overnight

Once you have google play working I would connect and download a CACHE Clearing APP For Car Head Units
regards
Sean

KernowRover · 9th December 2017, 10:07

Hi Sean

Front panel reset didn't help so now trying a battery reset.

Tom.

Sjonnie · 9th December 2017, 14:25

You might consider re-installing the firmware. I have had to do that on the NavAll 1 and that always cures the Google play services error and the "process xxx stopped" error.

PS. I stopped connecting the unit to Google services (or any other online service) and that seems to work to keep the unit working.

HTH

KernowRover · 9th December 2017, 15:13

Six hours with the battery disconnected, reconnected now nothing works.

No sound from radio or music none of the front panel switches work
Where do I go from here?
Regards
Tom.

KernowRover · 10th December 2017, 08:24

Strange thing modern technology, switched on this morning same result as yesterday google error still present, no sound, front panel switches not working.
All of a sudden sat nav starts working and Kate is giving me instructions and now everything appears to be working again, with the exception of the google error.

Tom.

Terryf · 10th December 2017, 08:30

Have you recently changed your google password, I usually get this when I do.
I remember everything else but always forget the car.

KernowRover · 10th December 2017, 09:20

No I haven't changed my password.

jubbarelly · 10th December 2017, 17:12

You need to update google play services on the device to the latest version. No battery disconnect will fix the issue.

Clearing the cache for google play services in apps will temp resolve the issue.

Settings >
Apps >
All apps >
Google play services >
Tap on clear cache >
Tap on Manage space >
Tap on clear all data.

Also try clearing the Google Services Framework cache.

7th December 2017, 13:25	#1
KernowRover Posted a thing or two Rover 75 Saloon, 2.5 V6 Join Date: Feb 2013 Location: Bude, Cornwall Posts: 1,207 Thanks: 239 Thanked 79 Times in 67 Posts	Help Please Good Afternoon All, Just recently I have been constantly getting the following error messages on my Navall Star: 1: unfortunately, google play services has stopped. 2: unfortunately the process com.google.process.gaaps has stopped. How do I go about sorting this problem please? Many thanks Tom. __________________ KernowRover Avid 75 Fan The Walnut Bling King. http://i1255.photobucket.com/albums/...ps0wrx8vrj.jpg

9th December 2017, 10:07	#3
KernowRover Posted a thing or two Rover 75 Saloon, 2.5 V6 Join Date: Feb 2013 Location: Bude, Cornwall Posts: 1,207 Thanks: 239 Thanked 79 Times in 67 Posts	Hi Sean Front panel reset didn't help so now trying a battery reset. Tom. __________________ KernowRover Avid 75 Fan The Walnut Bling King. http://i1255.photobucket.com/albums/...ps0wrx8vrj.jpg

9th December 2017, 15:13	#5
KernowRover Posted a thing or two Rover 75 Saloon, 2.5 V6 Join Date: Feb 2013 Location: Bude, Cornwall Posts: 1,207 Thanks: 239 Thanked 79 Times in 67 Posts	Six hours with the battery disconnected, reconnected now nothing works. No sound from radio or music none of the front panel switches work Where do I go from here? Regards Tom. __________________ KernowRover Avid 75 Fan The Walnut Bling King. http://i1255.photobucket.com/albums/...ps0wrx8vrj.jpg

10th December 2017, 08:24	#6
KernowRover Posted a thing or two Rover 75 Saloon, 2.5 V6 Join Date: Feb 2013 Location: Bude, Cornwall Posts: 1,207 Thanks: 239 Thanked 79 Times in 67 Posts	Strange thing modern technology, switched on this morning same result as yesterday google error still present, no sound, front panel switches not working. All of a sudden sat nav starts working and Kate is giving me instructions and now everything appears to be working again, with the exception of the google error. Tom. __________________ KernowRover Avid 75 Fan The Walnut Bling King. http://i1255.photobucket.com/albums/...ps0wrx8vrj.jpg

10th December 2017, 09:20	#8
KernowRover Posted a thing or two Rover 75 Saloon, 2.5 V6 Join Date: Feb 2013 Location: Bude, Cornwall Posts: 1,207 Thanks: 239 Thanked 79 Times in 67 Posts	No I haven't changed my password. __________________ KernowRover Avid 75 Fan The Walnut Bling King. http://i1255.photobucket.com/albums/...ps0wrx8vrj.jpg

10th December 2017, 08:30	#7
Terryf Gets stuck in Rover 75 Saloon BRG Join Date: Jun 2007 Location: Retford Posts: 573 Thanks: 119 Thanked 142 Times in 69 Posts	Have you recently changed your google password, I usually get this when I do. I remember everything else but always forget the car.

10th December 2017, 17:12	#9
jubbarelly I really should get out more....... MG ZT 180 SE Poseidon, Peugeot 508 GT Sport Tourer Join Date: Oct 2012 Location: Wolverhampton Posts: 2,509 Thanks: 232 Thanked 266 Times in 185 Posts	You need to update google play services on the device to the latest version. No battery disconnect will fix the issue. Clearing the cache for google play services in apps will temp resolve the issue. Settings > Apps > All apps > Google play services > Tap on clear cache > Tap on Manage space > Tap on clear all data. Also try clearing the Google Services Framework cache.