Sat nav stopped working

Harmie · 17th January 2016, 20:37

Hi all, I recently installed a navall 3 everything was working fine until yesterday when the satnav froze/stopped working mid journey. I had to press the reset button to unfreeze the unit and now the satnav doesn't work it keeps telling me to insert the igo data card which is already inserted. I have tried taking the card out and reinserting it but I still get the same message.

Can anyone help me with a resolution please.

Grateful as always Pete

tdi90 · 18th January 2016, 02:14

Try a factory reset or disconnecting the power supply for a wee while. You may need to re install the Igo app after that.

Kennyeth · 18th January 2016, 05:32

Quote:

Originally Posted by Harmie

Hi all, I recently installed a navall 3 everything was working fine until yesterday when the satnav froze/stopped working mid journey. I had to press the reset button to unfreeze the unit and now the satnav doesn't work it keeps telling me to insert the igo data card which is already inserted. I have tried taking the card out and reinserting it but I still get the same message.

Can anyone help me with a resolution please.

Grateful as always Pete

It sounds like your data for iGo has failed for some reason.
I would take the card out and install the iGo again (I hope you had it backed up)
Ken.

Harmie · 18th January 2016, 14:18

Quote:

Originally Posted by Kennyeth

It sounds like your data for iGo has failed for some reason.
I would take the card out and install the iGo again (I hope you had it backed up)
Ken.

Erm no I haven't backed anything up I only received the unit from Sean in November and only recently installed it in the car. The igo icon is still displayed and I get the same message "insert card etc" I have even tried installing from the apps installer the unit then asks me to select the location ie the sd card drive and it responds with no file found. It seems to me the sd is corrupt as it is not being read.

Sean / Jeff if you are reading this can you help please.

Gratefully, Pete

Kennyeth · 18th January 2016, 14:23

Quote:

Originally Posted by Harmie

Erm no I haven't backed anything up I only received the unit from Sean in November and only recently installed it in the car. The igo icon is still displayed and I get the same message "insert card etc" I have even tried installing from the apps installer the unit then asks me to select the location ie the sd card drive and it responds with no file found. It seems to me the sd is corrupt as it is not being read.

Sean / Jeff if you are reading this can you help please.

Gratefully, Pete

I`m sure Jef will be here soon. Have you tried taking the card out to give it a wipe with a cloth.
Cannot think of anything else for you.
Ken.

Harmie · 18th January 2016, 14:31

Quote:

Originally Posted by Kennyeth

I`m sure Jef will be here soon. Have you tried taking the card out to give it a wipe with a cloth.
Cannot think of anything else for you.
Ken.

Yes tried that am in the car at the moment, on the drive, still nothing even followed a YouTube video directing me to the TF card this is where it says no ask file under this directory so I give up as I don't know where else to look I even have the printed idiot guide on my lap

coolcat · 18th January 2016, 17:23

Can you go to the file app on the unit and see what files are present on the micro SD card?
Let us know what (if anything) is showing on the card and we will go from there.

Harmie · 18th January 2016, 20:27

Quote:

Originally Posted by coolcat

Can you go to the file app on the unit and see what files are present on the micro SD card?
Let us know what (if anything) is showing on the card and we will go from there.

It's not showing anything at all on the card

coolcat · 18th January 2016, 21:20

Quote:

Originally Posted by Harmie

It's not showing anything at all on the card

If you remove the card and then re load it does the unit detect the card removal and re insertion ?

If yes then the reader is functioning and it looks like a corrupt card, if no then it could be a fault with the card reader.

Harmie · 19th January 2016, 11:23

Quote:

Originally Posted by coolcat

If you remove the card and then re load it does the unit detect the card removal and re insertion ?

If yes then the reader is functioning and it looks like a corrupt card, if no then it could be a fault with the card reader.

Have done that and the system doesn't report card removal or insertion the unit just instructs me to insert the igo card even though it is already inserted. I have even removed and reinserted when prompted yet the card is still not recognised.
Regards Peter

17th January 2016, 20:37	#1
Harmie Regular poster Rover 75 saloon Join Date: Sep 2015 Location: Boston, Lincolnshire Posts: 61 Thanks: 37 Thanked 3 Times in 3 Posts	Sat nav stopped working Hi all, I recently installed a navall 3 everything was working fine until yesterday when the satnav froze/stopped working mid journey. I had to press the reset button to unfreeze the unit and now the satnav doesn't work it keeps telling me to insert the igo data card which is already inserted. I have tried taking the card out and reinserting it but I still get the same message. Can anyone help me with a resolution please. Grateful as always Pete __________________ When the power of love overcomes the love of power the world will find peace. Jimi Hendrix

18th January 2016, 02:14	#2
tdi90 Gets stuck in Nissan Navara Join Date: Oct 2011 Location: Wisbech Posts: 875 Thanks: 130 Thanked 98 Times in 76 Posts	Try a factory reset or disconnecting the power supply for a wee while. You may need to re install the Igo app after that. __________________ ZT gone, Range Rover gone. Nissan Navara pick up now

18th January 2016, 17:23	#7
coolcat This is my second home Audi Q3 TDI S-Line Quattro Join Date: Jul 2007 Location: Clacton On Sea/On the boat somewhere Posts: 51,211 Thanks: 9,890 Thanked 12,235 Times in 8,232 Posts	Can you go to the file app on the unit and see what files are present on the micro SD card? Let us know what (if anything) is showing on the card and we will go from there. __________________ Jeff.