courier delivery

TheBearUK · 26th April 2012, 19:46

Hi
just wondering if anyone has had a similar experience or can tell me why.
I ordered one of those boxes of 20 triangles from ebay last month, it said 8 to 10 days delivery, i usually order from hong kong for my electrical goods so tend to wait double the delivery time before complaining. this time I went to city link to track the order only to find they claim to have been out twice and also left a card... NO card was left. they have a photo of my door, or so they say, I can get one of those from google street view. and now the goods have been sent back to the seller.
The seeler has given me the option of cancelling the order - the delivery costs (which were free to me at purchase) or pay for him to re-send them. either way I end up paying.
I've looked on the web and this seems to be a common problem with city link, can someone explain where the scam is?

ZedTeeTee · 26th April 2012, 21:48

Quote:

Originally Posted by TheBearUK

Hi
just wondering if anyone has had a similar experience or can tell me why.
I ordered one of those boxes of 20 triangles from ebay last month, it said 8 to 10 days delivery, i usually order from hong kong for my electrical goods so tend to wait double the delivery time before complaining. this time I went to city link to track the order only to find they claim to have been out twice and also left a card... NO card was left. they have a photo of my door, or so they say, I can get one of those from google street view. and now the goods have been sent back to the seller.
The seeler has given me the option of cancelling the order - the delivery costs (which were free to me at purchase) or pay for him to re-send them. either way I end up paying.
I've looked on the web and this seems to be a common problem with city link, can someone explain where the scam is?

Having had the very unpleasant experience of using CityLink for work purposes, and also had them damage a bonnet during delivery (and I mean REALLY damage it) I am not suprised they have let you down.

They are the biggest bunch of useless, feckless, incompetent imbeciles I have ever encountered. They do take photos of doors, but they NEVER leave a card - the photo of the door covers them basically, so they don't spend 5 minutes writing a card. This way they are never in the "wrong", cos they have done all they can and everything else is your fault. They tout the photo of the door thing as being comprehensive, while forgeting the fact the photo of the door means f-all - doesn't prove they knocked, rang or posted a card, just means they took a photo, that's all.

I detest them, they caused me no end of aggro at work for a while.

Even Yodel get my vote before they do.

FLYER · 26th April 2012, 22:04

Quote:

Originally Posted by Mofo

Having had the very unpleasant experience of using CityLink for work purposes, and also had them damage a bonnet during delivery (and I mean REALLY damage it) I am not suprised they have let you down.

They are the biggest bunch of useless, feckless, incompetent imbeciles I have ever encountered. They do take photos of doors, but they NEVER leave a card - the photo of the door covers them basically, so they don't spend 5 minutes writing a card. This way they are never in the "wrong", cos they have done all they can and everything else is your fault. They tout the photo of the door thing as being comprehensive, while forgeting the fact the photo of the door means f-all - doesn't prove they knocked, rang or posted a card, just means they took a photo, that's all.

I detest them, they caused me no end of aggro at work for a while.

Even Yodel get my vote before they do.

comprehensive reply .

Jakg · 26th April 2012, 22:08

CityLink are franchises - and often are totally useless.

I.E. here they are *by far* the worst courier... but in other areas they are brilliant. Luck of the draw

carlpenn · 26th April 2012, 22:14

"The Company" is not at fault, it is the useless lazy idle untrustworthy numpty in the delivery vehicle who is at fault.

i.e I once sent a 300kg Compressor via TNT............ It got "Lost" in Transit. Or to be more precise, one of their Employees took it home, probably flogged it on Ebay.

You cannot "lose" something the size of a Smart Car................

wullie480 · 27th April 2012, 16:30

I have used city link many times & never had any issues with them.
I always make sure everything is well wrapped so no damage occurs.
I used them recently to collect a set of xenons I asked the seller before hand to make sure they were well package so no damage could occur.
To my alarm I was handed 2 beer boxes masking tape together I could feel the lights moving around inside and thought oh no.
To my complete surprise there was no damage maybe just lucky.
As said already luck of the draw here yodels hopeless there good at delivering empty boxes though as the contents appear to disappear.

When I post anything I forward the tracking info with expected delivery date and keep an eye on tracking info just in case.

Rabett_Rover · 27th April 2012, 17:22

I will keep my own view on City Link as a company brief as otherwise the swear filter will be attacked.

Safe to say they are by far the worst courier I have used, bar none. I have sent things in packages capable of surviving nuclear attack and they have still managed to break, damage or wreck what’s inside.

DO NOT USE THEM!!!

lady zed · 27th April 2012, 21:08

Quote:

Originally Posted by TheBearUK

Hi
just wondering if anyone has had a similar experience or can tell me why.
I ordered one of those boxes of 20 triangles from ebay last month, it said 8 to 10 days delivery, i usually order from hong kong for my electrical goods so tend to wait double the delivery time before complaining. this time I went to city link to track the order only to find they claim to have been out twice and also left a card... NO card was left. they have a photo of my door, or so they say, I can get one of those from google street view. and now the goods have been sent back to the seller.
The seeler has given me the option of cancelling the order - the delivery costs (which were free to me at purchase) or pay for him to re-send them. either way I end up paying.
I've looked on the web and this seems to be a common problem with city link, can someone explain where the scam is?

So......let me get this straight. IF you cancel you still have to pay the delivery costs. IF you have them resend you have to pay the delivery costs?

If you cancel I don't see how you can be forced to pay? And as far as I believe the goods are the responsibility of the seller until you take delivery, which you haven't. It's a case of one word against another, a photo of a door is exactly that, a photo of a door, it's not proof they put a card through, nor is there any proof they tried twice.

Personally I'd cancel and have the seller take it up with city link for compensation of his costs. Its' NOT your responsibility.

capese21 · 27th April 2012, 22:56

Quote:

Even Yodel get my vote before they do.

Goodness they must be bad

ZedTeeTee · 27th April 2012, 23:13

Quote:

Originally Posted by capese21

Goodness they must be bad

You have no idea.

My personal record was rebooking them 7 times for the same collection.

Which they couldn't find on 3 occasions, didn't have the paperwork (?) on 2, totally ignored the request on one and finally told the client they were DELIVERING a sofa (I work for a company dealing only with schools and nurseries etc with our own unique product) and wouldn't be able to get it through the door so were heading back to base.

You couldn't make it up.

26th April 2012, 19:46	#1
TheBearUK Avid contributor MG ZT+ Join Date: Mar 2012 Location: Blyth Posts: 111 Thanks: 0 Thanked 0 Times in 0 Posts	courier delivery Hi just wondering if anyone has had a similar experience or can tell me why. I ordered one of those boxes of 20 triangles from ebay last month, it said 8 to 10 days delivery, i usually order from hong kong for my electrical goods so tend to wait double the delivery time before complaining. this time I went to city link to track the order only to find they claim to have been out twice and also left a card... NO card was left. they have a photo of my door, or so they say, I can get one of those from google street view. and now the goods have been sent back to the seller. The seeler has given me the option of cancelling the order - the delivery costs (which were free to me at purchase) or pay for him to re-send them. either way I end up paying. I've looked on the web and this seems to be a common problem with city link, can someone explain where the scam is?

26th April 2012, 22:14	#5
carlpenn This is my second home 2000 Wedgey Blue 2.5V6 Beauty Join Date: Jul 2007 Location: Bilston Posts: 4,486 Thanks: 36 Thanked 29 Times in 16 Posts	"The Company" is not at fault, it is the useless lazy idle untrustworthy numpty in the delivery vehicle who is at fault. i.e I once sent a 300kg Compressor via TNT............ It got "Lost" in Transit. Or to be more precise, one of their Employees took it home, probably flogged it on Ebay. You cannot "lose" something the size of a Smart Car................ __________________ 2.5V6 Auto: Work carried out so far: Crankcase Breather Pipe replaced, O/S CV Joint replaced, Starter Motor Repair Kit Fitted, Front Suspension Overhauled.

26th April 2012, 22:08	#4
Jakg This is my second home N/A Join Date: Feb 2010 Location: Suffolk Posts: 6,867 Thanks: 0 Thanked 397 Times in 302 Posts	CityLink are franchises - and often are totally useless. I.E. here they are by far the worst courier... but in other areas they are brilliant. Luck of the draw

27th April 2012, 16:30	#6
wullie480 This is my second home 1 Join Date: Dec 2010 Location: Banned Posts: 5,195 Thanks: 528 Thanked 1,022 Times in 786 Posts	I have used city link many times & never had any issues with them. I always make sure everything is well wrapped so no damage occurs. I used them recently to collect a set of xenons I asked the seller before hand to make sure they were well package so no damage could occur. To my alarm I was handed 2 beer boxes masking tape together I could feel the lights moving around inside and thought oh no. To my complete surprise there was no damage maybe just lucky. As said already luck of the draw here yodels hopeless there good at delivering empty boxes though as the contents appear to disappear. When I post anything I forward the tracking info with expected delivery date and keep an eye on tracking info just in case.

27th April 2012, 17:22	#7
Rabett_Rover This is my second home Rover 75 Join Date: Nov 2006 Location: - Posts: 5,895 Thanks: 0 Thanked 7 Times in 7 Posts	I will keep my own view on City Link as a company brief as otherwise the swear filter will be attacked. Safe to say they are by far the worst courier I have used, bar none. I have sent things in packages capable of surviving nuclear attack and they have still managed to break, damage or wreck what’s inside. DO NOT USE THEM!!!