Clutch sound

rayrahman · 19th November 2019, 22:02

Hi

Hopefully someone can give me some sound advice please 🤞

My clutch went in May 2018 @ 78k miles, had it replaced at Mr Clutch in Acton (West London)

Came out at £485 for clutch kit and slave cylinder, I was sold this with their 2yr 20,000 mile warranty (or so I was told)

As of a few days ago a strange whirling sound has appeared but only when changing gear or depressing the clutch pedal, took this back to Mr Clutch this morning hoping it would be a simple (under warranty repair) however after them listening they are saying that the fault is not covered by the 20k mike warranty as the slave cylinder was separate to the clutch kit they supplied at the time of repair.

They are saying it does sound like the thrust bearing but this is a complete part attached to the slave cylinder... I have no clue TBH

Having looked a ECP, eBay, rimmers and DMGRS all of these sell “clutch kits” as a 3pc and include the slave within its packages.

I have read through the post-repair warranty info which is attached and also only published on their website (I asked to see it in the garage but I was told that they do not have a copy of it for me to view)
I covertly set my iPhone to voice record in the garage as I had a feeling that a warranty repair would not be the way it would go, so the conversation can be referred back to should I need to.

Stipulates “complete clutch kits” are covered by the warranty and then further down “all other parts supplied” carry only the manufacturers warranty.

Where do you think I stand here? They wanted to strip it down but the minimum charge to do that, investigate and put back together was at least £300. That is not including the defective part...

Is this a case that anyone else would complain via their head office or trading standards? Or would I be fighting a losing battle here?

Thank you in advance

Sent from my iPhone using Tapatalk

19th November 2019, 22:02	#1
rayrahman Regular poster MG ZT Join Date: Aug 2017 Location: London Posts: 51 Thanks: 11 Thanked 15 Times in 7 Posts	Clutch sound Hi Hopefully someone can give me some sound advice please 🤞 My clutch went in May 2018 @ 78k miles, had it replaced at Mr Clutch in Acton (West London) Came out at £485 for clutch kit and slave cylinder, I was sold this with their 2yr 20,000 mile warranty (or so I was told) As of a few days ago a strange whirling sound has appeared but only when changing gear or depressing the clutch pedal, took this back to Mr Clutch this morning hoping it would be a simple (under warranty repair) however after them listening they are saying that the fault is not covered by the 20k mike warranty as the slave cylinder was separate to the clutch kit they supplied at the time of repair. They are saying it does sound like the thrust bearing but this is a complete part attached to the slave cylinder... I have no clue TBH Having looked a ECP, eBay, rimmers and DMGRS all of these sell “clutch kits” as a 3pc and include the slave within its packages. I have read through the post-repair warranty info which is attached and also only published on their website (I asked to see it in the garage but I was told that they do not have a copy of it for me to view) I covertly set my iPhone to voice record in the garage as I had a feeling that a warranty repair would not be the way it would go, so the conversation can be referred back to should I need to. Stipulates “complete clutch kits” are covered by the warranty and then further down “all other parts supplied” carry only the manufacturers warranty. Where do you think I stand here? They wanted to strip it down but the minimum charge to do that, investigate and put back together was at least £300. That is not including the defective part... Is this a case that anyone else would complain via their head office or trading standards? Or would I be fighting a losing battle here? Thank you in advance Sent from my iPhone using Tapatalk