How to contact DMGRS - Page 3

Avulon · 28th March 2019, 11:00

Quote:

Originally Posted by bendrick

...

Just can't be bothered, especially after checking out Bendrick's posts on the thread from last July...

MSS · 28th March 2019, 12:27

I agree and would also add that it depends on the nature of the business. If you are shifting 99p plastic toys by the hundreds each day, answering the phone to take queries or provide order updates is probably not going to be sustainable as a business model. On the other hand, if you are shifting a handful or even large volumes of £100 orders then the customers' expectations will be different.

At the end of the day, you should only find a seller's behaviour unacceptable on one occasion. After that, vote with your feet (or credit card). If you do not, then you find it OK to live with the seller's bahaviour.

bendrick · 28th March 2019, 13:59

Twenty minutes later .... you give up! Not only private businesses, Public sector agencies very prone to this form of "get lost" technique..

Hands up all those who think the above never happens... Hmmm... that many...

In closing, over the past few years, had a number of dealings with Mat.... Diamond geezer in my books...[/QUOTE]

I don't recall advising anyone to pull over on a motorway to answer a phone call.

I fully agree with you that to do so would be a very poor decision.

DMGRS · 28th March 2019, 15:18

I believe I've been in touch and sorted this issue - our Spam filter being a little over-zealous

The usual culprits for the pitchfork race out in force, I see! Hello villagers

Supply of RGG104962 and 972 is a little slow at the moment as XPart are out of stock - we do have them available, but have to order them in through a 3rd party which has taken slightly longer than expected in this instance.
My apologies to the OP for the slow delivery.

For future reference to anyone reading this, our Spam filter does sometimes get the better of us - we've turned it down a notch (again) today, but if in doubt you can PM on here, email [email protected] / [email protected] / find us on our Facebook page, Discount MG Rover Spares, or direct message me via Facebook (Mat Price).

DMGRS · 28th March 2019, 15:28

Quote:

Originally Posted by Avulon

Just can't be bothered, especially after checking out Bendrick's posts on the thread from last July...

Still having nightmares about the absolutely incomprehensible guff from that thread - you have to laugh, or you'll cry...

Thankfully he seems to be on a 'calm day' and makes some fair points, albeit points I've addressed previously.

cbr1100xx · 28th March 2019, 15:57

Matt , just a suggestion... Would it not be helpful to everyone if you put a note on your website , or order confirmation that you don't have a phone number.
Surely better for everyone if it was made clear.

DMGRS · 28th March 2019, 16:38

Quote:

Originally Posted by cbr1100xx

Matt , just a suggestion... Would it not be helpful to everyone if you put a note on your website , or order confirmation that you don't have a phone number.

Surely better for everyone if it was made clear.

An excellent idea

I’ll include that in the order confirmation notes too.

28th March 2019, 15:18	#24
DMGRS Discount MG Rover Spares Rover 75 CDTi, 2x MG ZS180 Join Date: Jun 2011 Location: Hythe, Southampton Posts: 11,320 Thanks: 456 Thanked 3,377 Times in 2,027 Posts	I believe I've been in touch and sorted this issue - our Spam filter being a little over-zealous The usual culprits for the pitchfork race out in force, I see! Hello villagers Supply of RGG104962 and 972 is a little slow at the moment as XPart are out of stock - we do have them available, but have to order them in through a 3rd party which has taken slightly longer than expected in this instance. My apologies to the OP for the slow delivery. For future reference to anyone reading this, our Spam filter does sometimes get the better of us - we've turned it down a notch (again) today, but if in doubt you can PM on here, email [email protected] / [email protected] / find us on our Facebook page, Discount MG Rover Spares, or direct message me via Facebook (Mat Price). __________________ Your trusted MG Rover specialist! Tel: 02380 001133 / Email: [email protected] We now have a 'chat' function on our site for even quicker replies. Give it a try! Remember - discount code FORUM5 for 5% off Last edited by DMGRS; 28th March 2019 at 15:26..

28th March 2019, 15:57	#26
cbr1100xx Gets stuck in VW touareg Join Date: Mar 2015 Location: dunsop bridge Posts: 870 Thanks: 225 Thanked 414 Times in 235 Posts	Matt , just a suggestion... Would it not be helpful to everyone if you put a note on your website , or order confirmation that you don't have a phone number. Surely better for everyone if it was made clear. __________________ WE WERE BOTH BORN ON THE 4th of JULY CAR DIED 15/11/2022---I'M STILL GOING (JUST)

28th March 2019, 12:27	#22
MSS This is my second home Rover 75CDT, Jaguar XF-S 3.0V6, V'xhall Omega V6 Estate, Twintop 1.8VVT, Astra Estate and Corsa 1.2 Join Date: Dec 2007 Location: Suffolk Posts: 7,085 Thanks: 283 Thanked 624 Times in 440 Posts	I agree and would also add that it depends on the nature of the business. If you are shifting 99p plastic toys by the hundreds each day, answering the phone to take queries or provide order updates is probably not going to be sustainable as a business model. On the other hand, if you are shifting a handful or even large volumes of £100 orders then the customers' expectations will be different. At the end of the day, you should only find a seller's behaviour unacceptable on one occasion. After that, vote with your feet (or credit card). If you do not, then you find it OK to live with the seller's bahaviour.

28th March 2019, 13:59	#23
bendrick Gets stuck in Ex CDT Auto Join Date: Oct 2017 Location: Barry Posts: 655 Thanks: 76 Thanked 266 Times in 155 Posts	Twenty minutes later .... you give up! Not only private businesses, Public sector agencies very prone to this form of "get lost" technique.. Hands up all those who think the above never happens... Hmmm... that many... In closing, over the past few years, had a number of dealings with Mat.... Diamond geezer in my books...[/QUOTE] I don't recall advising anyone to pull over on a motorway to answer a phone call. I fully agree with you that to do so would be a very poor decision.