|
||
|
28th January 2014, 12:53 | #1 |
Loves to post
None at the moment Join Date: Jul 2011
Location: Ayr
Posts: 372
Thanks: 0
Thanked 10 Times in 8 Posts
|
I shouldn't have to accept reconditioned should i
I just got an tex from 02 saying that my phone can't be repaired and they they're sending a reconditioned one up for me pick up at the local shop. Mine didn't have a mark on it, and told them i didn't want recon, i want a new one as that's what a warranty's for ie if they can't fix, they replace with new....am i wrong
|
28th January 2014, 13:01 | #2 |
I really should get out more.......
No longer a Rover Owner Join Date: Jan 2011
Location: As far east as you can go in the UK and not get wet feet.
Posts: 2,273
Thanks: 404
Thanked 309 Times in 246 Posts
|
I think it depends on the terms of the warranty. (I know with computer printers, a couple of companies state that you get a manufacturer refurbished as a replacement, but whenever I have done that, you would never know it wasn't new.)
If it has been refurbished to as new, then I don't think I would worry, but if not, then I wouldn't accept it.
__________________
Richard. No longer a 75 owner as my tourer made it to the moon, and died on it's way back. But 1/4 million miles ain't bad. |
28th January 2014, 13:06 | #3 | |
Posted a thing or two
MG ZT, Nissan Patrol, Volkswagen Touareg, Vauxhall Frontera Join Date: Jan 2014
Location: Billericay Essex
Posts: 1,024
Thanks: 401
Thanked 174 Times in 138 Posts
|
Quote:
Contact your local authority and speak to trading standards department who are there to assist in these matters. Mobile phone companies are notorious in circumventing consumer rights. |
|
28th January 2014, 13:09 | #4 |
Loves to post
None at the moment Join Date: Jul 2011
Location: Ayr
Posts: 372
Thanks: 0
Thanked 10 Times in 8 Posts
|
If it's like for like ie "as new" as mine was (got photos to prove and said that to them) then i suppose fair enough, but if not...as you say, trading standards will get a call
|
28th January 2014, 13:25 | #5 |
Posted a thing or two
MG ZT, Nissan Patrol, Volkswagen Touareg, Vauxhall Frontera Join Date: Jan 2014
Location: Billericay Essex
Posts: 1,024
Thanks: 401
Thanked 174 Times in 138 Posts
|
That's right but was yours "as new" or "new"? If purchased new then it would be reasonable to expect the replacement to be the same. Whilst a reconditioned unit may be ok and it may be acceptable to you, the fact remains that it is not "new" and in itself may not have the same manufacturers warranty of that of a new one. Also be aware of the difference between reconditioned and refurbished.
|
28th January 2014, 13:28 | #6 |
Loves to post
None at the moment Join Date: Jul 2011
Location: Ayr
Posts: 372
Thanks: 0
Thanked 10 Times in 8 Posts
|
It was new, bought from them a year ago, and been in a rubber and screen protector from it left then, like i say, i've got close ups and told them...see what comes back and take it from there
Meant to say, HTC have a 2yr warranty so have 1 left Last edited by Stu9; 28th January 2014 at 13:35.. |
28th January 2014, 14:23 | #7 |
Posted a thing or two
Rover 75 Saloon Join Date: Nov 2013
Location: Fife
Posts: 1,595
Thanks: 88
Thanked 269 Times in 235 Posts
|
I believe they are perfectly within their rights to offer recon after a year of use
|
28th January 2014, 14:33 | #8 |
Loves to post
None at the moment Join Date: Jul 2011
Location: Ayr
Posts: 372
Thanks: 0
Thanked 10 Times in 8 Posts
|
Ok, but to look and work with it, you wouldn't think so, it's as new...like i say, see what comes back
|
28th January 2014, 15:22 | #9 |
Posted a thing or two
MG ZT, Nissan Patrol, Volkswagen Touareg, Vauxhall Frontera Join Date: Jan 2014
Location: Billericay Essex
Posts: 1,024
Thanks: 401
Thanked 174 Times in 138 Posts
|
But is it just within or beyond the year.
|
28th January 2014, 15:23 | #10 | |
Posted a thing or two
2005 190 ZT-T SE Join Date: Dec 2010
Location: Dagenham
Posts: 1,242
Thanks: 2
Thanked 10 Times in 9 Posts
|
Quote:
Bought a year ago? are you sure they still manufacture that model? a year is a lifetime in mobile phone world
__________________
http://i101.photobucket.com/albums/m...GB/t4light.jpg |
|
|
|