Sky customer service (lack of!) - Page 4

coolcat · 2nd January 2014, 15:47

Quote:

Originally Posted by tareim

Torrents :P

Shhh, Mums the word

HarryM1BYT · 2nd January 2014, 16:21

Quote:

Originally Posted by w44nty

I shall have to enquire about it as well.

If I want to download a movie in HD it takes hours,how much quicker is it,my telephone lines are fed to my bungalow by overhead wires will that make a difference

You really need to see what your current speed is, to see how much of a difference it will make. Over head lines are more susceptible to noise than underground ones, the longer the run, the more susceptible.

We are 1/2 mile from the exchange, have a mix of underground /over head and get 20Mb speeds, but connection speed is not the end of the story - It also depends upon the contention and the back bone. Its no good having a good fast link to the exchange, if it slows up at the exchange and from the exchange to the data source.

We normally get 15Mb on tests, but sometimes it can fall to 5Mb when things are busy. Try this - http://www.broadbandspeedchecker.co.uk/?&again

Or better this - http://www.speedtest.net/

persuer · 2nd January 2014, 17:39

Well in my line of business I hear all the horror stories from Bt,Sky and talk talk customers but I am sure other companies hear about us lol.

Sometimes when you call customer services in any company you will sometimes get the one person who has no intention of helping you if that's the case just ask to disconnect, believe me the next lot WILL try to help you.

I have had internet services from a couple of companies but personally I know who I prefer regarding speeds ect... and that is not because I work for them.

SapperGB · 2nd January 2014, 18:22

It seems that sky are correct in their denial of the offer

This screenshot has come from sky, it says that as an existing customer you are entitled to a free wifi booster - the other parts of the offer are for new customers

As for Infinity speeds and how long it takes to download a HD movie - 7 minutes was my last download - please note the screenshot has been set so no file names are viewable, but I can assure you this is a yet to be released movie. - The elapsed time is the movie running time and NOT the download time (work that out by GB divided by MB/s).

And a Speedtest (ping is rather nice)

Forgot to add - am waiting for the 300Meg trial

Alan_G · 2nd January 2014, 19:38

One word - retentions. I phone virgin once a year and tell them I am leaving. I get put through to retentions and offered a better deal. Just managed to get my mum and dad upgraded to wireless router for free with a faster connection and a lower monthly payment!

arodriguez · 2nd January 2014, 19:57

Quote:

Originally Posted by Alan_G

One word - retentions. I phone virgin once a year and tell them I am leaving. I get put through to retentions and offered a better deal. Just managed to get my mum and dad upgraded to wireless router for free with a faster connection and a lower monthly payment!

What he said. Just threaten to leave and ask for cancellations. Those guys have the real power to offer you the deals. It's the same with the mobile phone companies. If they won't play ball then by all means leave and sign up with Talk Talk or some other provider. I've heard nothing but criticism for Sky Broadband.

I'm with Sky for TV and HD but use Talk Talk for unlimited phone (inc Europe) and basic broadband (8Mb) which is fine. They do fibre too but I don't need the bandwidth.

Typhoon190 · 2nd January 2014, 20:00

Quote:

Originally Posted by w44nty

I have been with Sky for years,it is their biggest downfall ,looking after exsisting customers.

I rang last year and told them I wished to cancel my contract because I said I could not afford it as I was a pensioner,within seconds I was offered 6 months half price.

Try it you have nothing to lose

Best advice as above. If you can live without it for a week or two, they'll be all over you with offers. There are no perks for being a loyal customer.

Gren 24 · 2nd January 2014, 20:15

Quote:

Originally Posted by humphshumphs

Thanks for the link.... but as an existing customer, I get charged £20 a month (not the £10 shown) and a £50 activation fee to top it off.

Might be time for another phone call and see if someone else knows the deals lol

What I did was.

When they said no deals I said would you please put me through to some one that deals with me cancelling all my sky services with you. they put me on hold for a few seconds then this other chap came on ask what was wrong so told him.He said he would check then said I could have the deal I wanted.

Worth a try

Good luck and hope you get it sorted.

all the best for the new year

humphshumphs · 2nd January 2014, 20:24

Quote:

Originally Posted by Gren 24

What I did was.

When they said no deals I said would you please put me through to some one that deals with me cancelling all my sky services with you. they put me on hold for a few seconds then this other chap came on ask what was wrong so told him.He said he would check then said I could have the deal I wanted.

Worth a try

Good luck and hope you get it sorted.

all the best for the new year

Sounds a plan

Will give them a call and see what happens tomorrow.

topman · 3rd January 2014, 09:41

I think I must be the only person for it not to work. Tried it, 'yes sir when would you like to leave?'

Both times

Just tried the speed test; dwnload 3.35 upload 0.39. Not brilliant is it?

2nd January 2014, 17:39	#33
persuer Posted a thing or two Rover 75 Contemporary SE CDTI Join Date: Sep 2010 Location: Coseley Posts: 1,053 Thanks: 165 Thanked 193 Times in 145 Posts	Well in my line of business I hear all the horror stories from Bt,Sky and talk talk customers but I am sure other companies hear about us lol. Sometimes when you call customer services in any company you will sometimes get the one person who has no intention of helping you if that's the case just ask to disconnect, believe me the next lot WILL try to help you. I have had internet services from a couple of companies but personally I know who I prefer regarding speeds ect... and that is not because I work for them. __________________ http://i1245.photobucket.com/albums/...ps3c920ec3.png http://www.midlandsnanomeets.co.uk/ You can lead a fool to wisdom but you can't make him think.

2nd January 2014, 18:22	#34
SapperGB Posted a thing or two 2005 190 ZT-T SE Join Date: Dec 2010 Location: Dagenham Posts: 1,242 Thanks: 2 Thanked 10 Times in 9 Posts	It seems that sky are correct in their denial of the offer This screenshot has come from sky, it says that as an existing customer you are entitled to a free wifi booster - the other parts of the offer are for new customers As for Infinity speeds and how long it takes to download a HD movie - 7 minutes was my last download - please note the screenshot has been set so no file names are viewable, but I can assure you this is a yet to be released movie. - The elapsed time is the movie running time and NOT the download time (work that out by GB divided by MB/s). And a Speedtest (ping is rather nice) Forgot to add - am waiting for the 300Meg trial __________________ http://i101.photobucket.com/albums/m...GB/t4light.jpg

2nd January 2014, 19:38	#35
Alan_G Posted a thing or two MG3 Join Date: Mar 2012 Location: Falkirk Posts: 1,507 Thanks: 242 Thanked 153 Times in 123 Posts	One word - retentions. I phone virgin once a year and tell them I am leaving. I get put through to retentions and offered a better deal. Just managed to get my mum and dad upgraded to wireless router for free with a faster connection and a lower monthly payment! __________________ http://i149.photobucket.com/albums/s...5signature.jpg

3rd January 2014, 09:41	#40
topman This is my second home MG ZT-T 190 Join Date: Jun 2009 Location: Lincolnshire Posts: 5,493 Thanks: 372 Thanked 647 Times in 534 Posts	I think I must be the only person for it not to work. Tried it, 'yes sir when would you like to leave?' Both times Just tried the speed test; dwnload 3.35 upload 0.39. Not brilliant is it?