Rant

macafee2 · 2nd April 2020, 15:10

who on earth is delivering my sub frame?

email from dealer says UK PALLET SERVICE, no such company
phone call to dealer I'm told, Kimes, not according to them
another phone call to dealer I'm told, pallet line, not according to them
another email from dealer says pallet line, not according to them

really, you cant tell me who is delivering my sub frame or who has picked it up, really?

macafee2

steve-45 · 2nd April 2020, 15:12

Ask them for a tracking number.

macafee2 · 2nd April 2020, 15:56

Quote:

Originally Posted by steve-45

Ask them for a tracking number.

there isn't one

macafee2

mirage110 · 2nd April 2020, 15:41

Just hope its not hermes......aka frank spencer deliveries!

macafee2 · 2nd April 2020, 15:57

Quote:

Originally Posted by mirage110

Just hope its not hermes......aka frank spencer deliveries!

we use them a lot, only lost one or 2 low value parcels.

macafee2

bl52krz · 2nd April 2020, 20:28

Nothing wrong with the company, it’s the individual driver. Our Hermes driver is fantastic, and very obliging. Known him for yonks.

Nick Greg · 3rd April 2020, 08:36

Quote:

Originally Posted by bl52krz

Nothing wrong with the company, it’s the individual driver. Our Hermes driver is fantastic, and very obliging. Known him for yonks.

That I have found to be very true. At work, brilliant. At home, appalling.

rab60bit · 2nd April 2020, 16:24

Quote:

Originally Posted by macafee2

who on earth is delivering my sub frame?

email from dealer says UK PALLET SERVICE, no such company
phone call to dealer I'm told, Kimes, not according to them
another phone call to dealer I'm told, pallet line, not according to them
another email from dealer says pallet line, not according to them

really, you cant tell me who is delivering my sub frame or who has picked it up, really?

macafee2

Pallets are just rather big parcels requiring a bit of special handling. Only your supplier can provide the carrier details - PalletLine are a National service so maybe there are two delivery/shipping notes involved (i.e. PalletLine may have sub-contracted the consignment). Go back to your supplier and get them to chase down the shipping details again and ask them for their carriers name etc. and their local office details - and then if you're still not happy, start your own tracking process by speaking to them directly.

macafee2 · 2nd April 2020, 17:18

At last, TPN, https://thepalletnetworkltd.co.uk/ have it. I even now have a tracking number. Not sure if they then pass to another company but at least I now know.
Apparently the warehouse of the retailer just stick UK PALLET SERVICE as the carrier as policy, which I find staggeringly stupid but then to have so much difficulty to find out who the retailer has used, is incompetence.
You probably get the feeling that I'm a tad into customer service, part of my last role with Openreach and yes, I'm passionate about good customer service. It is achievable but there needs to be the will to achieve it.

rant over

macafee2

marinabrian · 2nd April 2020, 20:08

Ian, I think given the circumstances the country is enduring, the dispatchers at Rimmer Bros are doing their job under some duress.

Most garages are closing, or severely curtailing their services, and I would think the courier companies are very stretched at the moment.

It's unusual for the chaps in the stores at Rimmers to drop the ball, however these are extraordinary times, and perhaps we should cut people a little slack.

Brian

2nd April 2020, 15:10	#1
macafee2 This is my second home Rover 75 Saloon & Tourer Join Date: Sep 2012 Location: Lincoln Posts: 14,928 Thanks: 1,630 Thanked 3,032 Times in 2,181 Posts	Rant who on earth is delivering my sub frame? email from dealer says UK PALLET SERVICE, no such company phone call to dealer I'm told, Kimes, not according to them another phone call to dealer I'm told, pallet line, not according to them another email from dealer says pallet line, not according to them really, you cant tell me who is delivering my sub frame or who has picked it up, really? macafee2

2nd April 2020, 20:28	#6
bl52krz This is my second home Rover 75 cdt club + Rover 2.5 KV6 Conni SE Join Date: May 2008 Location: Birmingham Posts: 11,394 Thanks: 6,587 Thanked 2,262 Times in 1,729 Posts	Nothing wrong with the company, it’s the individual driver. Our Hermes driver is fantastic, and very obliging. Known him for yonks. __________________ Great Barr, Birmingham.

2nd April 2020, 15:12	#2
steve-45 This is my second home Rover 75 Saloon CDTi Join Date: Oct 2015 Location: Belvedere Posts: 4,076 Thanks: 108 Thanked 1,089 Times in 774 Posts	Ask them for a tracking number.

2nd April 2020, 15:41	#4
mirage110 Regular poster mg zt diesel, mg ztt 190se Join Date: Apr 2015 Location: leicester Posts: 65 Thanks: 49 Thanked 12 Times in 7 Posts	Just hope its not hermes......aka frank spencer deliveries!

2nd April 2020, 17:18	#9
macafee2 This is my second home Rover 75 Saloon & Tourer Join Date: Sep 2012 Location: Lincoln Posts: 14,928 Thanks: 1,630 Thanked 3,032 Times in 2,181 Posts	At last, TPN, https://thepalletnetworkltd.co.uk/ have it. I even now have a tracking number. Not sure if they then pass to another company but at least I now know. Apparently the warehouse of the retailer just stick UK PALLET SERVICE as the carrier as policy, which I find staggeringly stupid but then to have so much difficulty to find out who the retailer has used, is incompetence. You probably get the feeling that I'm a tad into customer service, part of my last role with Openreach and yes, I'm passionate about good customer service. It is achievable but there needs to be the will to achieve it. rant over macafee2

2nd April 2020, 20:08	#10
marinabrian MG ZT Join Date: Jan 2011 Location: Newcastle Upon Tyne Posts: 20,151 Thanks: 3,565 Thanked 10,837 Times in 5,718 Posts	Ian, I think given the circumstances the country is enduring, the dispatchers at Rimmer Bros are doing their job under some duress. Most garages are closing, or severely curtailing their services, and I would think the courier companies are very stretched at the moment. It's unusual for the chaps in the stores at Rimmers to drop the ball, however these are extraordinary times, and perhaps we should cut people a little slack. Brian