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5th December 2018, 09:52 | #11 | |
This is my second home
4X4 Join Date: Jul 2010
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Last edited by Gate Keeper; 5th December 2018 at 09:56.. |
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5th December 2018, 10:01 | #12 |
This is my second home
MG ZS EV Join Date: Oct 2015
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Morning Phil, Dear me! those speeds are no better if not worse than the old dial up days.
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5th December 2018, 12:30 | #13 |
This is my second home
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5th December 2018, 13:09 | #14 |
Posted a thing or two
Mazda 6 Join Date: Dec 2013
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Virgin isn't always the answer - we have it at home (full fibre optic cable to the house) and it was brilliant 5 years ago with 150mps+ pretty much all the time but now it's very hit and miss despite being checked by a Virgin Engineer. It occasionally gets to over 100mps but is more usually around 50 and the hub struggles with more than 3 users. The 'solution' apparently is to turn the hub off overnight but to my mind that's not a solution it's a a bodge.
On the other hand at work I have BT broadband which arrives by a copper cable from a nearby telephone pylon - 40mps pretty much all the time, admittedly it is only me using it but even so. It depends a LOT on where you are and how many other people are connected I suspect - which is probably why my home Virgin service has suffered over the years. |
5th December 2018, 14:29 | #15 |
This is my second home
rover 75 saloon.Renault Captur 1.5 diesel. Join Date: Mar 2013
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Just checked my speed,3.5mps. When i first had trouble with my broadband i was asked to upgrade my router,after a while had same problem.So then upgraded to fibre as suggested by bt. Now i find out that the problem is with the copper wire from junction box to the house,as fibre only goes to junction box.
I may not be well informed about the technicalities of broadband but i should imagine that the fibre was already in junction box and all they have done is connect my copper wire. So they have charged me twice to upgrade,but i am still using the faulty copper wire. Bit of a rant i know,but to add, we have just had what the yanks call an outage with our electricity for 2 hrs and i missed bargain hunt.
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5th December 2018, 14:53 | #16 |
Posted a thing or two
Mazda 6 Join Date: Dec 2013
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5th December 2018, 15:54 | #17 | |
This is my second home
Rover 75CDT, Jaguar XF-S 3.0V6, V'xhall Omega V6 Estate, Twintop 1.8VVT, Astra Estate and Corsa 1.2 Join Date: Dec 2007
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I am aware that Openreach owns the network and it is operationally separate from the rest of BT. But, end customers do not have a relationship with Openreach, only with the service provider arms of BT or another service provider that uses the Openreach network e.g. TalkTalk. If an end customer tries to go directly to Openreach, they may be redirected to the service provider, where they should have gone in the first place, or if OR do entertain the call and take some action your Service Provider's systems (i.e. BT Consumer's or TalkTalk's etc.) may get out of alignment in terms of the data relating to your issue, progress towards resolution etc. on their agent/customer facing systems. As for going to the CEO after just one engineer visit, personally I don't think it would ever be justified. All it achieves overall is an increase in the cost of serving customers and ultimately higher prices for us as customers. The principle that I always follow is to de-escalate and aim to achieve resolution at the lowest possible level in any organisation. Unfortunately, the world is full of people who think they must have the answer now and who rant when they do not get what they want straight away. Ask anyone running a service business such as a lawnmower repair shop and you will see what I mean. So it really depends on what sort of person each one of us wants to be. Personally, I would like those individuals attempting to provide a service to me to be happy bunnies and to go home feeling that they have dealt with a nice person. I never fail to get what I want! |
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5th December 2018, 16:10 | #18 | |
This is my second home
Rover 75CDT, Jaguar XF-S 3.0V6, V'xhall Omega V6 Estate, Twintop 1.8VVT, Astra Estate and Corsa 1.2 Join Date: Dec 2007
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This not questioning what you are saying - I am just trying to understand and help, so please bear with me. The current problem is not necessairily the same as your original problem. Unfortunately, dry joints and moisture relted problems with copper calbes are not predictable so one such problem could occur after another. Being upgraded to fiber is not simply a case of connecting your telephone line to a fibre at the cabinet. There is a lot of very complex work that needs to take place in the background. My personal recommendation (as previously) is to call up the BT service desk and if the next visit does not resolve the problem then raise a complain with BT (Consumer). |
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5th December 2018, 17:16 | #19 |
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Think yourselves lucky you don’t live in rural Norfolk.
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Lest we forget..
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5th December 2018, 17:29 | #20 |
This is my second home
Rover 75CDT, Jaguar XF-S 3.0V6, V'xhall Omega V6 Estate, Twintop 1.8VVT, Astra Estate and Corsa 1.2 Join Date: Dec 2007
Location: Suffolk
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