Fuming

[MSS]

Originally Posted by RPWC

I am livid. A customer I have gone to for years was informed a couple of months back that my prices were increasing to £x per hour.I was there yesterday and invoiced her for the work done, 3 hours during which she offered me a cuppa , which I accepted and stopped for about 10 mins. Today I get an email commplaining about the price, saying its more than she pays anyone and I didnt work the 3 hours anyway, I stopped for 10 mins. I have replied politely telling her to deduct from the bill the cost of 10 minutes work and not to ask for my services again. All this and the house is for sale for a 7 figure sum

Be grateful Rich as it could have been worse. She could have tried to charge you for 10 minutes of her company during your tea break!