Sky broadband - any good?

andymc · 28th November 2017, 16:26

We've been with BT for a fair while now, but the prices are getting pretty high - £53 a month for Infinity 2 broadband and unlimited weekend calls. I rang through to query this and was offered the same package for £36 per month. Sky currently offer £30 a month for essentially the same service broadband service, plus a £50 prepaid Mastercard (new one on me, but if it's there I'll take it) - however a package to include evening & weekend calls would be an extra £4 a month. I then rang BT back, to be told that their best offer is now £43 a month and not £36.

So can any Sky customers tell me whether they are any good as a broadband & phone provider? Are their broadband speeds consistent, or is there a lot of variability? Are they good at resolving problems? I don't want to sign up to something for 18 months and then have to endure the frustration of waiting for pages to load, downloads to take forever etc.

Heddy · 28th November 2017, 16:35

No idea regards Sky, always felt they offered more than anyone ever needed. Just moved house and got EE basic broadband, so slow. I'm upgrading to fibre, but having to pay £29/pm (cheapest fibre) Basic was £18-50. seems the faster the speed the more it costs, before you sign up check the minimum promised speed, and check that against what you have now.

another_clean_sheet · 28th November 2017, 16:38

Have you looked at TalkTalk?
For £32.50 I get fibre broadband (38Mps measured), free anytime calls including to mobiles, caller ID, a free mobile SIM card plus another SIM card at an additional £4.45.
Also get call blocking for nuisance calls.

anddyy · 28th November 2017, 16:47

Don't know what there standard broadband is like but we've had sky fibre for 2 years now and it's always at 32mb speed, I've never seen it drop below 30mb and I test it regularly, only had it drop out twice in them 2 years and only for about an hour, which was in the early hours of the morning so most people won't notice it.

Over all I can't fault there fibre, we never use the landline so can't comment, the phone is actually unplugged and sat in a draw, everyone automatically calls the mobile now to so no need for it.

HarryM1BYT · 28th November 2017, 17:08

Plusnet is owned by BT, so pretty much the same service as BT, but much, much cheaper.

£28 pm includes line, unlimited broadband, unlimited number of email addresses, free anytime UK calls and 2000 minutes of mobiles calls. Help desk is Yorkshire based and first language is English. Then you get £50 cashback cheque within a month or so.

I can send you a reference to join them, if you like.

humphshumphs · 28th November 2017, 18:15

Been with Sky for landline, fibre & TV. Overall very happy with the service, and the speed is brilliant - I got 80mb down & 20mb up, so not too bad

I have a discounted price as I threatened to leave and they dropped the price.

johnnybbad · 28th November 2017, 18:51

Been with Sky since leaving BT for about 3 years, always had a constant speed and never had a problem with connection unlike i did with BT

andymc · 28th November 2017, 19:48

Thanks folks. Went with Sky in the end as I was able to negotiate a couple of extras as an existing Sky TV customer, and the reassurance that the download speed is usually pretty reliable. I'll keep the Plusnet option in my back pocket in case things don't work out during the cooling-off period.

30th November 2017, 14:54

Quote:

Originally Posted by andymc

We've been with BT for a fair while now, but the prices are getting pretty high - £53 a month for Infinity 2 broadband and unlimited weekend calls. I rang through to query this and was offered the same package for £36 per month. Sky currently offer £30 a month for essentially the same service broadband service, plus a £50 prepaid Mastercard (new one on me, but if it's there I'll take it) - however a package to include evening & weekend calls would be an extra £4 a month. I then rang BT back, to be told that their best offer is now £43 a month and not £36.

So can any Sky customers tell me whether they are any good as a broadband & phone provider? Are their broadband speeds consistent, or is there a lot of variability? Are they good at resolving problems? I don't want to sign up to something for 18 months and then have to endure the frustration of waiting for pages to load, downloads to take forever etc.

sky is better then talktalk bt now tv only cause it is the only internet that works in otley

zedhed · 1st December 2017, 16:35

We seem to get a lot of buffering when watching tv on catchup and the son is on his x box 1,very annoying.might give em a ring to see what they can do i think.

28th November 2017, 16:26	#1
andymc Posted a thing or two Wedgewood Connie SE / Black Club SE Join Date: Jan 2014 Location: Ballymoney Posts: 1,459 Thanks: 542 Thanked 583 Times in 365 Posts	Sky broadband - any good? We've been with BT for a fair while now, but the prices are getting pretty high - £53 a month for Infinity 2 broadband and unlimited weekend calls. I rang through to query this and was offered the same package for £36 per month. Sky currently offer £30 a month for essentially the same service broadband service, plus a £50 prepaid Mastercard (new one on me, but if it's there I'll take it) - however a package to include evening & weekend calls would be an extra £4 a month. I then rang BT back, to be told that their best offer is now £43 a month and not £36. So can any Sky customers tell me whether they are any good as a broadband & phone provider? Are their broadband speeds consistent, or is there a lot of variability? Are they good at resolving problems? I don't want to sign up to something for 18 months and then have to endure the frustration of waiting for pages to load, downloads to take forever etc. __________________ My blood brother is an immigrant A beautiful immigrant My blood brother's Freddie Mercury A Nigerian mother of three

28th November 2017, 17:08	#5
HarryM1BYT This is my second home 75 Contemporary SE Mk II 2004 Man. Sal. CDTi 135ps, FBH on red diesel, WinCE6 DD Join Date: May 2010 Location: Leeds Posts: 17,273 Thanks: 2,160 Thanked 2,061 Times in 1,586 Posts	Plusnet is owned by BT, so pretty much the same service as BT, but much, much cheaper. £28 pm includes line, unlimited broadband, unlimited number of email addresses, free anytime UK calls and 2000 minutes of mobiles calls. Help desk is Yorkshire based and first language is English. Then you get £50 cashback cheque within a month or so. I can send you a reference to join them, if you like. __________________ Harry How To's and items I offer for free, or just to cover the cost of my expenses... http://www.the75andztclub.co.uk/foru...40#post1764540 Fix a poor handbrake; DIY ABS diagnostic unit; Loan of the spanner needed to change the CDT belts; free OBD diagnostics +MAF; Correct Bosch MAF cheap; DVB-T install in an ex-hi-line system; DD install with a HK amp; FBH servicing. I've taken a vow of poverty. To annoy me, send money.

28th November 2017, 18:15	#6
humphshumphs I really should get out more....... No longer a Rover Owner Join Date: Jan 2011 Location: As far east as you can go in the UK and not get wet feet. Posts: 2,273 Thanks: 404 Thanked 309 Times in 246 Posts	Been with Sky for landline, fibre & TV. Overall very happy with the service, and the speed is brilliant - I got 80mb down & 20mb up, so not too bad I have a discounted price as I threatened to leave and they dropped the price. __________________ Richard. No longer a 75 owner as my tourer made it to the moon, and died on it's way back. But 1/4 million miles ain't bad.

28th November 2017, 19:48	#8
andymc Posted a thing or two Wedgewood Connie SE / Black Club SE Join Date: Jan 2014 Location: Ballymoney Posts: 1,459 Thanks: 542 Thanked 583 Times in 365 Posts	Thanks folks. Went with Sky in the end as I was able to negotiate a couple of extras as an existing Sky TV customer, and the reassurance that the download speed is usually pretty reliable. I'll keep the Plusnet option in my back pocket in case things don't work out during the cooling-off period. __________________ My blood brother is an immigrant A beautiful immigrant My blood brother's Freddie Mercury A Nigerian mother of three

28th November 2017, 16:35	#2
Heddy This is my second home None Join Date: Feb 2013 Location: None Posts: 5,556 Thanks: 465 Thanked 1,161 Times in 924 Posts	No idea regards Sky, always felt they offered more than anyone ever needed. Just moved house and got EE basic broadband, so slow. I'm upgrading to fibre, but having to pay £29/pm (cheapest fibre) Basic was £18-50. seems the faster the speed the more it costs, before you sign up check the minimum promised speed, and check that against what you have now.

28th November 2017, 16:38	#3
another_clean_sheet Posted a thing or two Rover 75 CDTI Tourer Join Date: Nov 2014 Location: Great Bardfield, nr Braintree Posts: 1,414 Thanks: 303 Thanked 436 Times in 317 Posts	Have you looked at TalkTalk? For £32.50 I get fibre broadband (38Mps measured), free anytime calls including to mobiles, caller ID, a free mobile SIM card plus another SIM card at an additional £4.45. Also get call blocking for nuisance calls.

28th November 2017, 16:47	#4
anddyy Avid contributor mg zt 180+ Join Date: May 2015 Location: blackpool Posts: 182 Thanks: 15 Thanked 38 Times in 34 Posts	Don't know what there standard broadband is like but we've had sky fibre for 2 years now and it's always at 32mb speed, I've never seen it drop below 30mb and I test it regularly, only had it drop out twice in them 2 years and only for about an hour, which was in the early hours of the morning so most people won't notice it. Over all I can't fault there fibre, we never use the landline so can't comment, the phone is actually unplugged and sat in a draw, everyone automatically calls the mobile now to so no need for it.

28th November 2017, 18:51	#7
johnnybbad Loves to post mgzt Join Date: Sep 2013 Location: Connahs Quay Posts: 361 Thanks: 89 Thanked 102 Times in 74 Posts	Been with Sky since leaving BT for about 3 years, always had a constant speed and never had a problem with connection unlike i did with BT

1st December 2017, 16:35	#10
zedhed Posted a thing or two zt saloon turbo Join Date: Sep 2015 Location: Tipton Posts: 1,461 Thanks: 1 Thanked 167 Times in 132 Posts	We seem to get a lot of buffering when watching tv on catchup and the son is on his x box 1,very annoying.might give em a ring to see what they can do i think.