NTL World

Ken · 5th June 2007, 17:33

Can anyone help me please. I am on NTL broadband which is now Virgin but can find no telephone number for problems with broadband connection. There is a freephone number (or was?) My connection has been dreadful for the past three days with each page taking 3 - 4 seconds to come up. I have done a speed check and its running 200kb all the time.

All I want is the phone number, can anyone help please.

Cheers

Ken

JohnDotCom · 5th June 2007, 18:25

Below is Phone numbers for NTL Customers with Virgin Media.

Service Status

If calling from a BT or other provider lines 0800 561 0061

General enquiries

If calling from a BT or other provider lines 0845 454 1111
If calling from a Virgin Media landline 150 (free)

Faults and technical support

If calling from a BT or other provider lines 0845 454 1111
If calling from a Virgin Media landline 151 (free)

Ken · 5th June 2007, 18:28

Thanks John :lol:

Could I ask for the link as I can't find that page anywhere

I will probably be on the phone most of the evening now

Thanks again John

Ken

Rich · 5th June 2007, 18:34

This one here Ken - http://www.virginmedia.com/contact/contact1.php

JohnFol · 5th June 2007, 18:49

This can be useful

http://www.ntl-isp.ntl.com/ServiceStatus/

Ken · 5th June 2007, 18:51

Thanks gents

Ken · 5th June 2007, 20:04

Turns out its a faulty modem and they are bringing one out to me on Saturday. I am getting a quarter speed out of it at an average of 76kb.

Until then its all sloooow for me

Thanks for the help

Ken

5th June 2007, 17:33	#1
Ken Busy doing nothing! . Join Date: Oct 2006 Location: Hampshire Posts: 6,373 Thanks: 33 Thanked 44 Times in 16 Posts	NTL World Can anyone help me please. I am on NTL broadband which is now Virgin but can find no telephone number for problems with broadband connection. There is a freephone number (or was?) My connection has been dreadful for the past three days with each page taking 3 - 4 seconds to come up. I have done a speed check and its running 200kb all the time. All I want is the phone number, can anyone help please. Cheers Ken

5th June 2007, 18:25	#2
JohnDotCom * Rover 75 FaceLift Tourer CDTi 170BHP Auto ConnSE 2005 Model Starlight Silver Join Date: Nov 2006 Location: Abergele Posts: 28,735 Thanks: 0 Thanked 6 Times in 5 Posts	Below is Phone numbers for NTL Customers with Virgin Media. Service Status If calling from a BT or other provider lines 0800 561 0061 General enquiries If calling from a BT or other provider lines 0845 454 1111 If calling from a Virgin Media landline 150 (free) Faults and technical support If calling from a BT or other provider lines 0845 454 1111 If calling from a Virgin Media landline 151 (free) Last edited by JohnDotCom; 5th June 2007 at 20:42.. Reason: Spelling

5th June 2007, 18:34	#4
Rich Posted a thing or two http://Roadca.ms - Letting you see what they see! Join Date: Nov 2006 Location: Yup Posts: 1,786 Thanks: 0 Thanked 7 Times in 1 Post	This one here Ken - http://www.virginmedia.com/contact/contact1.php __________________ https://VehicleGPS.UK http://www.MotorwayCameras.co.uk

5th June 2007, 18:28	#3
Ken Busy doing nothing! . Join Date: Oct 2006 Location: Hampshire Posts: 6,373 Thanks: 33 Thanked 44 Times in 16 Posts	Thanks John :lol: Could I ask for the link as I can't find that page anywhere I will probably be on the phone most of the evening now Thanks again John Ken

5th June 2007, 18:49	#5
JohnFol Gets stuck in 75 Conn SE - XVWY* Join Date: Nov 2006 Location: Reading Posts: 564 Thanks: 0 Thanked 2 Times in 2 Posts	This can be useful http://www.ntl-isp.ntl.com/ServiceStatus/

5th June 2007, 18:51	#6
Ken Busy doing nothing! . Join Date: Oct 2006 Location: Hampshire Posts: 6,373 Thanks: 33 Thanked 44 Times in 16 Posts	Thanks gents

5th June 2007, 20:04	#7
Ken Busy doing nothing! . Join Date: Oct 2006 Location: Hampshire Posts: 6,373 Thanks: 33 Thanked 44 Times in 16 Posts	Turns out its a faulty modem and they are bringing one out to me on Saturday. I am getting a quarter speed out of it at an average of 76kb. Until then its all sloooow for me Thanks for the help Ken