Navall android DD ... igo issue

theridler · 24th March 2014, 07:44

Hi Does anyone know if I need to do a factory reset. Igo loads and runs OK but keeps shutting down intermittently once I go to full screen... I have igo loaded from SD card rather than hard drive...

coolcat · 24th March 2014, 07:58

Quote:

Originally Posted by theridler

Hi Does anyone know if I need to do a factory reset. Igo loads and runs OK but keeps shutting down intermittently once I go to full screen... I have igo loaded from SD card rather than hard drive...

Hi John,

I would uninstall it and put it back on again.
Not had that happen myself but probably that will sort it out

Radioguy · 24th March 2014, 10:59

Quote:

Originally Posted by theridler

Hi Does anyone know if I need to do a factory reset. Igo loads and runs OK but keeps shutting down intermittently once I go to full screen... I have igo loaded from SD card rather than hard drive...

Sounds Like a Cache Problem

Can you clear the Cache?

Cheers

coolcat · 24th March 2014, 14:23

Quote:

Originally Posted by Radioguy

Sounds Like a Cache Problem

Can you clear the Cache?

Cheers

Good point..... Definitely try that first

Supervinnie40 · 24th March 2014, 15:15

Or both. iGo stores most of the settings in an external file that doesn't get deleted when the app is uninstalled. When you re-install it, most of your settings will still be there.
So you can do both without losing much settings.

theridler · 24th March 2014, 20:02

Ok... how do I clear the cache? Is this through application manager? Then after this uninstall app (again through application manager)??
TIA for your responses peeps - you're almost too quick fro me! I find I've just got home & there's a shed load of info to work thru'! It's great!!

coolcat · 24th March 2014, 20:06

Quote:

Originally Posted by theridler

Ok... how do I clear the cache? Is this through application manager? Then after this uninstall app (again through application manager)??
TIA for your responses peeps - you're almost too quick fro me! I find I've just got home & there's a shed load of info to work thru'! It's great!!

Indeed it is,

Go to Application Manager, find Igo Primo and click on clear cache

The uninstall is in there as well but try the cache first

theridler · 24th March 2014, 21:18

Thanks Jeff for the prompt reply... may not happen till the weekend when I have control of the car!!!!

theridler · 29th March 2014, 18:28

Well tried:
a) clearing cahce - couldn't it was greyed out...
b) uninstall then reinstall programme - still had same issue
c) factory reset - no better, maybe even worse!

Don't know what to try now... maybe I reinstalled wrongly after factory reset... I had trouble accessing IGO SD card...?? Would there be an igo folder on the internal hard drive? If so I may hve installed from that directory instead of sd card???

Anyone got any thoughts?
Regards John

PS I'll try my old version of TOMTom as I need a satnav programme that doesn't shut down when I don't want it to... seemed to shut down as stopped at intersection or lights???

tony_fry · 29th March 2014, 22:44

You must delete the save folder within iGo uninstalling it and reinstalling it will nor make any difference. You have to delete the save folder and then reinstall.

24th March 2014, 07:44	#1
theridler Gets stuck in ZT-T+ CDTi '54 reg Join Date: Oct 2012 Location: Newark Posts: 973 Thanks: 199 Thanked 120 Times in 107 Posts	Navall android DD ... igo issue Hi Does anyone know if I need to do a factory reset. Igo loads and runs OK but keeps shutting down intermittently once I go to full screen... I have igo loaded from SD card rather than hard drive...

24th March 2014, 15:15	#5
Supervinnie40 I really should get out more....... Rover 75 1.8 Club Join Date: Dec 2013 Location: Tilburg (Netherland) Posts: 2,615 Thanks: 572 Thanked 336 Times in 247 Posts	Or both. iGo stores most of the settings in an external file that doesn't get deleted when the app is uninstalled. When you re-install it, most of your settings will still be there. So you can do both without losing much settings. __________________ Proud owner of the Dutch "Golden 75". A much loved Gold White Metallic Rover 75 1.8 na from 2000.

29th March 2014, 22:44	#10
tony_fry I really should get out more....... BMW I3 Join Date: Nov 2006 Location: South East London Posts: 2,224 Thanks: 31 Thanked 77 Times in 61 Posts	You must delete the save folder within iGo uninstalling it and reinstalling it will nor make any difference. You have to delete the save folder and then reinstall. __________________ Regards Tony Membership No 135

24th March 2014, 20:02	#6
theridler Gets stuck in ZT-T+ CDTi '54 reg Join Date: Oct 2012 Location: Newark Posts: 973 Thanks: 199 Thanked 120 Times in 107 Posts	Ok... how do I clear the cache? Is this through application manager? Then after this uninstall app (again through application manager)?? TIA for your responses peeps - you're almost too quick fro me! I find I've just got home & there's a shed load of info to work thru'! It's great!!

24th March 2014, 21:18	#8
theridler Gets stuck in ZT-T+ CDTi '54 reg Join Date: Oct 2012 Location: Newark Posts: 973 Thanks: 199 Thanked 120 Times in 107 Posts	Thanks Jeff for the prompt reply... may not happen till the weekend when I have control of the car!!!!

29th March 2014, 18:28	#9
theridler Gets stuck in ZT-T+ CDTi '54 reg Join Date: Oct 2012 Location: Newark Posts: 973 Thanks: 199 Thanked 120 Times in 107 Posts	Well tried: a) clearing cahce - couldn't it was greyed out... b) uninstall then reinstall programme - still had same issue c) factory reset - no better, maybe even worse! Don't know what to try now... maybe I reinstalled wrongly after factory reset... I had trouble accessing IGO SD card...?? Would there be an igo folder on the internal hard drive? If so I may hve installed from that directory instead of sd card??? Anyone got any thoughts? Regards John PS I'll try my old version of TOMTom as I need a satnav programme that doesn't shut down when I don't want it to... seemed to shut down as stopped at intersection or lights???