Sky,tinterweb and phone help needed!

coab · 8th November 2012, 13:39

Hi all, after many moons with Aol internet, BT phone and Sky tv Ive decided to try and get a deal on all 3. Can anyone give me any advise please?
I will have the entertainment and Sky sports option on the Sky package. Its all a muddle to me.

Thanks all.

greendriver · 8th November 2012, 13:45

Talktalk have some good deals at the moment...

Jay160 · 8th November 2012, 13:54

After my dealings with sky i would avoid them like a dose of something

Installed it . no card for a week . then it came . disconnected hd tv

waited in twice for internet to show up ..

many phone calls to sky . never get through

went back to the sales guy in tescos who sort of signed us up.. nothing happered .. when i got through to cancel everything they tried saying noway your in a contract pal

where did i sign ? your salesman didnt get my signiture

asked for there equipment to be collected and installation feee refunded .. refused

flogged there kit on ebay to recover costs

sky tried to claim £180 off me for equipment .. as the sales man messed up and they refused a refund it was squashed .. but what a pain in the backside sky are

bubs · 8th November 2012, 14:25

I've never personally had a problem with Sky, I think their customer "service" is what usually lets them down and i haven't needed to use that as yet. We had Talktalk a few years ago now and their broadband was awful, always slow but nowhere near as bad as Tiscali

SapperGB · 8th November 2012, 15:02

what do you need the internet for? what are you useage habits?

Sky do indeed provide all 3 and assuming you really want their TV service then a bundle is the cheapest and simplest option. however their internet service can be shocking.

My habits are pretty unique, i have the following

BT phone line option 1 - for internt use only using their infinity 2 (i get 75meg) - resulting infantastic internet service

Sky TV - does what it says on the tin

Virgin media telephone for all voice calls.

An expensive way to do things but it works for me.

derekosb · 8th November 2012, 16:27

If you want Sky Sports then your choices are limited if you want all three from one company.

I was Sky for the last 4 years without too much trouble other than frequently dropped internet service for a while.

I have recently converted to Virgin Media for everything as the package worked out about the same cost as with Sky but with benefits.

6 months half price
Tivo box instead of Sky+ (which is much much better)
Cable broadband which is much faster and more reliable than ADSL with Sky.

Now Cable is usually dearer (as they have to buy their TV programming from Sky after all) but the way they structure their deal make it very nearly the same cost.

Virgin give you a second box for free whereas we had to pay £10 a month for a second sky box as Multiroom.

Virgin give you HD free, Sky charge you.

Those two meant it was better to be with Virgin for everything.

A further benefit, if you pay your phone line rental up front at £120 for 12 months that saves another £48.

So far I have been very impressed with Virgin although, as with all these big companies, the customer service experience can be "painful" getting through their call centre menus.

I would check availability in your area and see what they can offer.

Good luck.

Derek

Parker · 8th November 2012, 16:31

I have Sky fibre broadband along with the telephone and all channels, must say Sky have always been extremely efficient the dates they gave for things to happen did albeit at 8:00pm when putting the fibre broadband in. I also have multi room with a wifi sky connector on the sky box so I can get the on demand service in a second room too. Drawback is the cost, I think I pay £80 ish on it all a month that includes two HD boxes one of which is terabyte storage

coab · 8th November 2012, 20:17

Mant thanks all! Will try Virgin media and see if its in my area!

SapperGB · 9th November 2012, 04:52

Quote:

Originally Posted by coab

Mant thanks all! Will try Virgin media and see if its in my area!

Virgin is great, but if customer service is a priority you may be disapointed.

when it works it works well, but get a problem, especially with the broadband then getting it sorted is a total nightmare.

I have been a V.M. customer in the past, without going into detail, my cancellation letter was FIVE A4 pages long, mainly due to explaining the various issues i had with the BB and the shocking C.S.

rovexCDTi · 9th November 2012, 06:57

Sky have average customer service, but the broadband is at the mercy of BT Openreach, like all the other non-fibre services.

The actual broadband service is one of the best for ADSL. Unlimited (REALLY unlimited), quick at all times for me, no problems. I cant say that for BT or Talktalk. Its probably the best value if you use a fair bit of bandwidth.

Sky TV has no rivals. Virgin is the nearest, but still has nothing in comparison and is location dependant. Virgin broadband seems to have nothing but issues. Here in Exeter it is almost completely unfit for purpose.

8th November 2012, 13:39	#1
coab This is my second home 2007 57 GOLF GTi EDITION 30 DSG Join Date: Nov 2011 Location: Newport Shropshire and Coventry. Posts: 5,138 Thanks: 2,424 Thanked 1,452 Times in 852 Posts	Sky,tinterweb and phone help needed! Hi all, after many moons with Aol internet, BT phone and Sky tv Ive decided to try and get a deal on all 3. Can anyone give me any advise please? I will have the entertainment and Sky sports option on the Sky package. Its all a muddle to me. Thanks all.

8th November 2012, 13:45	#2
greendriver This is my second home MG ZTT 180 in Poseidon Join Date: Feb 2011 Location: Croydon Posts: 3,745 Thanks: 44 Thanked 86 Times in 75 Posts	Talktalk have some good deals at the moment... __________________ *None of my troubles are Rover*

8th November 2012, 13:54	#3
Jay160 Gets stuck in ZT160T RioRed "Lucifer" Join Date: Feb 2012 Location: Nottingham Posts: 749 Thanks: 0 Thanked 2 Times in 2 Posts	After my dealings with sky i would avoid them like a dose of something Installed it . no card for a week . then it came . disconnected hd tv waited in twice for internet to show up .. many phone calls to sky . never get through went back to the sales guy in tescos who sort of signed us up.. nothing happered .. when i got through to cancel everything they tried saying noway your in a contract pal where did i sign ? your salesman didnt get my signiture asked for there equipment to be collected and installation feee refunded .. refused flogged there kit on ebay to recover costs sky tried to claim £180 off me for equipment .. as the sales man messed up and they refused a refund it was squashed .. but what a pain in the backside sky are __________________ [SIGPIC][/SIGPIC] Mods done so far: 18in Black Inovit Redlines Upgraded 190 Brakes(not yet as they sent 160 brakes) Calipers painted Black Auto Boot Lift Handbrake Mod LEDS changed to blue Inside Vanity Visors Added Red Silicone Turbo Pipes Coolant Pipes being changed Silicone slowly Turbo Feed Moved from T-Piece Alloy Inlet Manifold ..Being Done Dvd Player http://www.the75andztclub.co.uk/foru...d.php?t=120739

8th November 2012, 16:27	#6
derekosb Occasional interested visitor Kia SOUL EV Join Date: Aug 2008 Location: Glasgow Posts: 4,251 Thanks: 35 Thanked 27 Times in 14 Posts	If you want Sky Sports then your choices are limited if you want all three from one company. I was Sky for the last 4 years without too much trouble other than frequently dropped internet service for a while. I have recently converted to Virgin Media for everything as the package worked out about the same cost as with Sky but with benefits. 6 months half price Tivo box instead of Sky+ (which is much much better) Cable broadband which is much faster and more reliable than ADSL with Sky. Now Cable is usually dearer (as they have to buy their TV programming from Sky after all) but the way they structure their deal make it very nearly the same cost. Virgin give you a second box for free whereas we had to pay £10 a month for a second sky box as Multiroom. Virgin give you HD free, Sky charge you. Those two meant it was better to be with Virgin for everything. A further benefit, if you pay your phone line rental up front at £120 for 12 months that saves another £48. So far I have been very impressed with Virgin although, as with all these big companies, the customer service experience can be "painful" getting through their call centre menus. I would check availability in your area and see what they can offer. Good luck. Derek __________________ Vauxhall Ampera Scottish Members Guestmap here. Just click on your location to add a marker.

8th November 2012, 16:31	#7
Parker This is my second home Jaguar XJ 3.0 V6 Auto (X350) & Hyundai Tuscon 2020 Join Date: Oct 2008 Location: Bridgend Posts: 10,342 Thanks: 69 Thanked 559 Times in 356 Posts	I have Sky fibre broadband along with the telephone and all channels, must say Sky have always been extremely efficient the dates they gave for things to happen did albeit at 8:00pm when putting the fibre broadband in. I also have multi room with a wifi sky connector on the sky box so I can get the on demand service in a second room too. Drawback is the cost, I think I pay £80 ish on it all a month that includes two HD boxes one of which is terabyte storage __________________ http://www.the75andztclub.co.uk/foru...a585a72d1c.jpg "The only thing to do with good advice is pass it on. It is never any use to oneself" SOME VERY USEFUL LINKS SIMPLE DOOR MIRROR REPAIR FITTING CROFT DOOR FINISHERS FORUM RULES CLUB SHOP Last edited by Parker; 8th November 2012 at 16:34..

8th November 2012, 14:25	#4
bubs Posted a thing or two ROVER 75 Join Date: Oct 2012 Location: Canvey Island, Essex Posts: 1,651 Thanks: 43 Thanked 163 Times in 134 Posts	I've never personally had a problem with Sky, I think their customer "service" is what usually lets them down and i haven't needed to use that as yet. We had Talktalk a few years ago now and their broadband was awful, always slow but nowhere near as bad as Tiscali

8th November 2012, 15:02	#5
SapperGB Posted a thing or two 2005 190 ZT-T SE Join Date: Dec 2010 Location: Dagenham Posts: 1,242 Thanks: 2 Thanked 10 Times in 9 Posts	what do you need the internet for? what are you useage habits? Sky do indeed provide all 3 and assuming you really want their TV service then a bundle is the cheapest and simplest option. however their internet service can be shocking. My habits are pretty unique, i have the following BT phone line option 1 - for internt use only using their infinity 2 (i get 75meg) - resulting infantastic internet service Sky TV - does what it says on the tin Virgin media telephone for all voice calls. An expensive way to do things but it works for me.

8th November 2012, 20:17	#8
coab This is my second home 2007 57 GOLF GTi EDITION 30 DSG Join Date: Nov 2011 Location: Newport Shropshire and Coventry. Posts: 5,138 Thanks: 2,424 Thanked 1,452 Times in 852 Posts	Mant thanks all! Will try Virgin media and see if its in my area!

9th November 2012, 06:57	#10
rovexCDTi This is my second home MG ZT+ 135 Join Date: Jan 2011 Location: Exeter Posts: 3,626 Thanks: 9 Thanked 42 Times in 26 Posts	Sky have average customer service, but the broadband is at the mercy of BT Openreach, like all the other non-fibre services. The actual broadband service is one of the best for ADSL. Unlimited (REALLY unlimited), quick at all times for me, no problems. I cant say that for BT or Talktalk. Its probably the best value if you use a fair bit of bandwidth. Sky TV has no rivals. Virgin is the nearest, but still has nothing in comparison and is location dependant. Virgin broadband seems to have nothing but issues. Here in Exeter it is almost completely unfit for purpose. __________________ [SIGPIC][/SIGPIC]