Strange one thats got me, and my insurer baffled

Martin Butler · 2nd April 2022, 08:16

I recently changed my phone and every thing transferred over ok, except my car insurance app, i can bring up my account , yes, but the driving history app keeps coming back as not connected, by their server, yet on my phone it shows as connected, I have a black box/tracker that records every jouney i make and scores me for my driving, and for this i need to have location active, its active on my phone, but their system says its not, I so far have exchanged numerious emails, sent screen shots, showing that on my phone its all set up correctly they have contacted the maker of the app, because they can't work it out, luckily they have not so far restricted my cover, and say they won't be asking me for jouney history whilst this is on going, As more insurance companies are using these black boxes and telematics, has anyone else has this problem?

cat · 2nd April 2022, 16:15

just a thought.
Have you tried uninstalling it from your old phone? it might be linked in someway to the hardware.

Martin Butler · 3rd April 2022, 09:35

Screen is totally smashed can't access anything on it

Martin Butler · 7th April 2022, 05:01

Just had an update, seems my phone is not compatible with their software, and i will have to get a new policy, So i first looked at their on line portal, £540 a rise of £100 i then did a comparison check, best offer for exactly the same cover, with another insurer, £340 needless to say im cancelling my currant insurance and going for the other policy because when i asked about can you match this they said no, the cheapest they could do was £540 so much for customer retention .

stocktake · 7th April 2022, 07:06

How ridiculous, you cannot insure your car because you don't have the correct mobile phone.!!!

Southcoaster · 7th April 2022, 07:45

Quote:

Originally Posted by stocktake

How ridiculous, you cannot insure your car because you don't have the correct mobile phone.!!!

Sounds like a strong reason to change insurer, never mind the savings in cost.

torque2me · 7th April 2022, 07:51

Quote:

Originally Posted by stocktake

How ridiculous, you cannot insure your car because you don't have the correct mobile phone.!!!

The wonders of technology and 'on-line' only scenario's!

Kev

Martin Butler · 7th April 2022, 19:31

And that is exactly what i did, funny thing is after i got off the phone after cancelling the policy , i got an automated message confirming that the policy had been cancelled, then a second minutes later, saying because i had not contacted then ( i did) they have no choice but to cancel the policy , that's Hastings direct for you, can i recommend them,?? What do you think lol ��

2nd April 2022, 08:16	#1
Martin Butler Loves to post Rover 75 saloon Join Date: Sep 2021 Location: St Leonards Posts: 352 Thanks: 46 Thanked 72 Times in 49 Posts	Strange one thats got me, and my insurer baffled I recently changed my phone and every thing transferred over ok, except my car insurance app, i can bring up my account , yes, but the driving history app keeps coming back as not connected, by their server, yet on my phone it shows as connected, I have a black box/tracker that records every jouney i make and scores me for my driving, and for this i need to have location active, its active on my phone, but their system says its not, I so far have exchanged numerious emails, sent screen shots, showing that on my phone its all set up correctly they have contacted the maker of the app, because they can't work it out, luckily they have not so far restricted my cover, and say they won't be asking me for jouney history whilst this is on going, As more insurance companies are using these black boxes and telematics, has anyone else has this problem?

7th April 2022, 07:06	#5
stocktake Vis Whiz Rover 75 2.5 auto Saloon Join Date: Jun 2007 Location: LEEDS Posts: 20,587 Thanks: 2,057 Thanked 3,056 Times in 1,621 Posts	How ridiculous, you cannot insure your car because you don't have the correct mobile phone.!!! __________________ Dave... Lost a few stones and a Gall Bladder and part of a bile duct and all of my dignity in the suppository incident

2nd April 2022, 16:15	#2
cat Avid contributor Rover 75 Tourer Join Date: Jul 2015 Location: Warrington Posts: 115 Thanks: 76 Thanked 35 Times in 32 Posts	just a thought. Have you tried uninstalling it from your old phone? it might be linked in someway to the hardware.

3rd April 2022, 09:35	#3
Martin Butler Loves to post Rover 75 saloon Join Date: Sep 2021 Location: St Leonards Posts: 352 Thanks: 46 Thanked 72 Times in 49 Posts	Screen is totally smashed can't access anything on it

7th April 2022, 05:01	#4
Martin Butler Loves to post Rover 75 saloon Join Date: Sep 2021 Location: St Leonards Posts: 352 Thanks: 46 Thanked 72 Times in 49 Posts	Just had an update, seems my phone is not compatible with their software, and i will have to get a new policy, So i first looked at their on line portal, £540 a rise of £100 i then did a comparison check, best offer for exactly the same cover, with another insurer, £340 needless to say im cancelling my currant insurance and going for the other policy because when i asked about can you match this they said no, the cheapest they could do was £540 so much for customer retention .

7th April 2022, 19:31	#8
Martin Butler Loves to post Rover 75 saloon Join Date: Sep 2021 Location: St Leonards Posts: 352 Thanks: 46 Thanked 72 Times in 49 Posts	And that is exactly what i did, funny thing is after i got off the phone after cancelling the policy , i got an automated message confirming that the policy had been cancelled, then a second minutes later, saying because i had not contacted then ( i did) they have no choice but to cancel the policy , that's Hastings direct for you, can i recommend them,?? What do you think lol ��