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Old 28th September 2021, 10:03   #1
lathbury
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Smile WiFi authentification.

Hello, I recently upgraded my Sky broadband to fibre optics, now my wifes two Kindles will not connect to the internet, saying "Authentification problem", all my other devices work okay, and ideas please?. Thanks, John.
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Old 28th September 2021, 12:27   #2
stocktake
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Found this on one of the sky forums.


Sky Community forum.

This message was authored by cookiemonsteruk Apr 2021 10:30 PM
@AngelaA122

Some mobile devices only connect to the 2.4ghz wifi band. To seperate the freqs :-



Log onto router and go to wifi

Go to 5ghz and untick synchronise 2.4 and 5

Click on 5ghz ssid and add -5 at the end

Save

Now you have 2 ssids. Log onto the old one (now 2.4) with your kindle


All done at your own risk obviously
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