Autoglass

Teflon · 24th July 2020, 15:06

Just a heads up:

I'm in need of some glass replacement in my wifes Hyundai and approached Autoglass. It now seems that they insist on full payment before sending out the fitter to do the work.

Doesn't seem right to me (maybe I'm old fasioned) so I've cancelled and will be using an independent local provider instead.

Cliff

SCP440 · 25th July 2020, 09:55

My Insurance company insisted I use Autoglass for a new screen in my van last year. The following day it rained and I had water dripping off the mirror. I called them and they sent an engineer who squeezed some goo in the top. No more leaks for a few months probably because it didn't rain much.

3 months later it rained heavily and the drip from the mirror returned, I rang them again and it was now out of warranty apparently.

I took it to a local independent, he removed the screen and found there was hardly any sealant along the top edge and he reckoned I was lucky the screen was still in the van. He took pictures that I forwarded to my insurance company. He Charged me £40. My insurance company refunded me eventually.

I won't be using Autoglass again.

The local fitter reckoned Autoglass had used a Chinese screen and my excess probably covered the cost of the screen and the fitting. This is probably why insurance companies are so keen for us to use them.

24th July 2020, 15:06	#1
Teflon This is my second home Lagoon 2.0 V6 75 Conn SE Saloon Join Date: Nov 2006 Location: Chertsey Posts: 5,203 Thanks: 2,825 Thanked 2,920 Times in 1,570 Posts	Autoglass Just a heads up: I'm in need of some glass replacement in my wifes Hyundai and approached Autoglass. It now seems that they insist on full payment before sending out the fitter to do the work. Doesn't seem right to me (maybe I'm old fasioned) so I've cancelled and will be using an independent local provider instead. Cliff __________________ No. 4 of 6

25th July 2020, 09:55	#2
SCP440 I really should get out more....... MG ZT-T 260 Join Date: Feb 2016 Location: Witney Posts: 2,504 Thanks: 6 Thanked 910 Times in 571 Posts	My Insurance company insisted I use Autoglass for a new screen in my van last year. The following day it rained and I had water dripping off the mirror. I called them and they sent an engineer who squeezed some goo in the top. No more leaks for a few months probably because it didn't rain much. 3 months later it rained heavily and the drip from the mirror returned, I rang them again and it was now out of warranty apparently. I took it to a local independent, he removed the screen and found there was hardly any sealant along the top edge and he reckoned I was lucky the screen was still in the van. He took pictures that I forwarded to my insurance company. He Charged me £40. My insurance company refunded me eventually. I won't be using Autoglass again. The local fitter reckoned Autoglass had used a Chinese screen and my excess probably covered the cost of the screen and the fitting. This is probably why insurance companies are so keen for us to use them.