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Old 12th June 2020, 11:51   #31
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5. Upper arm bolt access holes (this is what you'd see if you were the fuel tank) (LH side of car is on the right).

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Old 12th June 2020, 15:10   #32
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Thanks all for the replies, advice and technical support. Much appreciated.

Response from DMGR's at this stage is that I've potentially been sent a faulty bolt, so it seems that there is no intention to remove these from sale as yet.

I've ordered what I expected to receive in the first place, the genuine items from Rimmer Bros. I have no intention of struggling with this any more than I now need to. The replacement fasteners will be removed and returned.

My posts are for information to prevent others from suffering the same struggles when taking on this job. I hope that DMGR's will reconsider supplying these.

Last edited by Typhoon190; 13th June 2020 at 20:06..
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Old 12th June 2020, 16:14   #33
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Your post is appreciated, I’m sure lots of us echo your thoughts. I buy a fair amount of spares from DMGRS (just got a £283.10 delivery), not only for myself but Swedish members too, and many others in Sweden who order from DMGRS have perhaps read my positive recommendations.

I’m sure that Mat (never hear from the other guy) will listen and act positively as no business can thrive with a reputation for supplying sub-standard parts.

Thanks again to you, and other posters for alerting us to this issue.

Regards

Ps Mat over to you ...
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Old 12th June 2020, 16:41   #34
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As above thanks for the information- I bought a few from DMGRS for spares - never used them, never will now :-(

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Old 12th June 2020, 17:01   #35
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Quote:
Originally Posted by Typhoon190 View Post
Thanks all for the replies, advice and technical support. Much appreciated.

Response from DMGR's at this stage is that I've potentially been sent a faulty bolt, so it seems that there is not intention to remove these from sale.

I've ordered what I expected to receive in the first place, the genuine items from Rimmer Bros. I have no intention of struggling with this any more than I now need to. The replacement fasteners will be removed and returned.

My posts are for information to prevent others from suffering the same struggles when taking on this job. I hope that DMGR's will reconsider supplying these.
Well well a faulty bolt eh? who would have known it

Ben you and I know that simply is nonsense, and I'm surprised at the lack of a post from DMGRS on this thread.

After all it's over nine months since this was drawn to their attention following Simon's original concerns about the shank length being incorrect, which also revealed the 8.8 tensile specification error.

I look forward to hearing the official response.

Brian
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Old 12th June 2020, 18:42   #36
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I wonder how many bolts have been sold and survived the installation process , and are now running in an overstressed condition ?
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Old 12th June 2020, 23:22   #37
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Quote:
Originally Posted by Typhoon190 View Post
Thanks all for the replies, advice and technical support. Much appreciated.

Quote:
Response from DMGR's at this stage is that I've potentially been sent a faulty bolt, so it seems that there is not intention to remove these from sale
.

I've ordered what I expected to receive in the first place, the genuine items from Rimmer Bros. I have no intention of struggling with this any more than I now need to. The replacement fasteners will be removed and returned.

Quote:
My posts are for information to prevent others from suffering the same struggles when taking on this job. I hope that DMGR's will reconsider supplying these.
Hi Ben.
The above is something you would not want to hear at all, from a part that is wrong and can be dangerous as we know this is not the first time these bolts have been highlighted personally if I was running the parts company they would have been taken from the list as soon as I had the first report.

Matt & Scott whom ever is the main person of DMGRS should step in immediately and remove these from their stock.
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Old 13th June 2020, 08:35   #38
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In all fairness, I personally have not made them aware of this thread though perhaps someone else has.

It certainly needs their attention in my opinion, for their sake as well.

I may be wrong, but I believe DMGR's may have assessed these by applying only a torsional load to the head, i.e holding the bolt in a vice. As Brian stated in his post above, the bolt comes under a tensile force which does not appear to have been considered when offering these.
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Old 13th June 2020, 08:46   #39
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Quote:
Originally Posted by Typhoon190 View Post
In all fairness, I personally have not made them aware of this thread though perhaps someone else has.

It certainly needs their attention in my opinion, for their sake as well.

I may be wrong, but I believe DMGR's may have assessed these by applying only a torsional load to the head, i.e holding the bolt in a vice. As Brian stated in his post above, the bolt comes under a tensile force which does not appear to have been considered when offering these.
I dropped Mat a line yesterday so I hope he'll answer soon. As I said I use DMGRS a fair bit, not only because of the convenience of getting most spares from the same place but their postage rates. While there are cheaper spares on eBay (which Arctic regularly posts, thanks) few deliver to Sweden and when they do postage is often more than the article. And the few times I've had issues with items eg the upper arms, Mat has alway replied quickly and positively so I'm hoping for a DMGRS recall on these bolts. (I haven't ordered any).

Hopefully
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Old 13th June 2020, 08:58   #40
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Quote:
Originally Posted by vitesse View Post
I dropped Mat a line yesterday so I hope he'll answer soon. As I said I use DMGRS a fair bit, not only because of the convenience of getting most spares from the same place but their postage rates. While there are cheaper spares on eBay (which Arctic regularly posts, thanks) few deliver to Sweden and when they do postage is often more than the article. And the few times I've had issues with items eg the upper arms, Mat has alway replied quickly and positively so I'm hoping for a DMGRS recall on these bolts. (I haven't ordered any).

Hopefully
Absolutely.I want to support people like Matt who have supported the brand with spares. I've not really had an issue with his customer service. Information is key here. He has looked to supply a more cost effective alternative, but in this case it simply isn't.

I have just received the genuine replacements.




Last edited by Typhoon190; 13th June 2020 at 09:00..
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