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25th October 2020, 18:01 | #11 |
This is my second home
75 model car Join Date: Apr 2011
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I tried to report fraud on the account yesterday and the message was"lots of other customers need our help right now and it may take more than 45 mins to speak to a customer advisor", By which time some theiving tw@ has cleared your account. When you send them a message it goes to India and you get a reply from someone asking how you are,then telling you that the d d is already cancelled, yes I know I cancelled it myself, I want YOU to block all future d d apart from the ones I have mentioned. What good is someone in India who hasn't a clue about British banking other than to be polite?
I am now monitoring the account dally to make sure no one else comes in for a share of cherry pie.
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Cheers. Rich… Last edited by RPWC; 25th October 2020 at 18:41.. |
25th October 2020, 22:33 | #12 |
This is my second home
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Tonight’s reply “hello,,,,, I hope you’re well? I have raised a dispute for the direct debit, you will receive questions through the post, please be answer all correct. Have a lovely rest of day”. No mention of my request to block all future direct debits. I didn’t hold back in my reply. I said every time I send a message I only receive a repl go half of it and no one reads them properly, following up with these scammers could potentially drain the account and the bank would do nothing to stop it and their customers service was atrocious.
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Cheers. Rich… Last edited by RPWC; 26th October 2020 at 08:45.. Reason: Predictive text. |
26th October 2020, 01:31 | #13 | |
This is my second home
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Quote:
As a consequence I had your very problem with one of my banks, I always have at least two as backups. In my case an outfit called Plusnet accessed my account and changed a DD to an inflated amount which was a figment of its imagination. I had fully explained to it as for the reason why and it had agreed to get a so-called manager to review the situation. Yet despite this and without my knowledge it decided to do what it did and it was purely by chance that I noticed its antics. After consulting my bank I became aware that I did not have the control of my account that I thought I had and was advised that just cancelling the DD could be reversed by the outfit/scammer. The only solution was to cancel both the DD and my bank card which was used to set up the DD and to have a new card issued - which is precisely what I did. |
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26th October 2020, 08:39 | #14 |
Posted a thing or two
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I have used Smile Bank (Co-Op) for a good maybe 15 years. Internet only but pared down very simple web site, no silly ridiculous login procedures and haven't had a single hassle all that time.
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26th October 2020, 08:44 | #15 | |
This is my second home
75 model car Join Date: Apr 2011
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Quote:
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Cheers. Rich… |
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26th October 2020, 17:20 | #16 |
This is my second home
75 model car Join Date: Apr 2011
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Another day and guess what? They still have not responded to my request to block all future debits.give up, this is the third time they have fail4ed to respond to my message correctly, if I behaved like this I would have been sacked ages ago. You would think they would at least read the message through and respond with" which part did you not get a response to.?"
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Cheers. Rich… |
26th October 2020, 18:14 | #17 |
the Old Codger
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Barclays Bank
I had a Barclays account for 30 years & I always felt they were ripping me off. I changed to Alliance & Leicester which became Santander & have since realised that Barclays Bank definitely was "ripping me off". I would not recommend them to anybody!!!
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26th October 2020, 19:28 | #18 |
This is my second home
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This Which? report makes interesting reading.
https://www.which.co.uk/money/banking/bank-accounts/best-an!d-worst-banks-a3q5d8c6dj7y Barclays gets 3 out of 5 for customer service. 10 out of the 20 banks listed get 3 out of 5 so they are not alone . And 3 is the lowest score in the list. Tesco bank and RBS are at the bottom so I'm wondering just how bad they are . Six banks get 5/5 so probably worth having a look around. Starling bank (never heard of them until a few days ago when I saw an advert on the telly) gets 5/5 for each of the 3 categories. |
26th October 2020, 19:30 | #19 | |
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Kev Last edited by torque2me; 29th October 2020 at 18:12.. Reason: spelling |
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26th October 2020, 19:37 | #20 | |
Posted a thing or two
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All banks (and building Societies perhaps) are the same nowadays so you wont gain changing all the time. Baaah Humbug! Kev |
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