|
||
|
23rd May 2020, 14:59 | #1 |
This is my second home
2005 Connoisseur SE 1.8 Turbo,2004 45 1.8 Connoisseur and my beloved 1998 VVC Coupe. Join Date: Nov 2009
Location: Derby.
Posts: 8,748
Thanks: 2,022
Thanked 1,016 Times in 739 Posts
|
Is Smartnav still alive?
I can't connect to the control centre from any of my 3 cars.Anyone else with the sytem able to try please.I emailed their tech support a couple of days ago and so far haven't heard anything
|
23rd May 2020, 15:05 | #2 |
MG ZT Join Date: Jan 2011
Location: Newcastle Upon Tyne
Posts: 20,151
Thanks: 3,565
Thanked 10,837 Times in 5,718 Posts
|
|
23rd May 2020, 15:24 | #3 |
This is my second home
2005 Connoisseur SE 1.8 Turbo,2004 45 1.8 Connoisseur and my beloved 1998 VVC Coupe. Join Date: Nov 2009
Location: Derby.
Posts: 8,748
Thanks: 2,022
Thanked 1,016 Times in 739 Posts
|
I hope that they haven't become a casualty of the lockdown.Could just be that my cars need an update. Bit of a coincidence all 3 though.
|
23rd May 2020, 16:28 | #4 |
I really should get out more.......
P6B, L550, Imp, F56, Commando Join Date: Nov 2006
Location: Aberdeenshire
Posts: 2,886
Thanks: 352
Thanked 677 Times in 440 Posts
|
I disconnected mine a couple of years ago after having problems connecting and after getting in touch by phone with the operator they said my unit was obsolete and I needed to upgrade to a newer version which of course was not cheap.
|
23rd May 2020, 17:14 | #5 |
This is my second home
2005 Connoisseur SE 1.8 Turbo,2004 45 1.8 Connoisseur and my beloved 1998 VVC Coupe. Join Date: Nov 2009
Location: Derby.
Posts: 8,748
Thanks: 2,022
Thanked 1,016 Times in 739 Posts
|
I had the same problem with the system in my 45 back in February but they were able to resolve it by what they described as "Lifting the bars".The most worrying thing is not to have had a reply to my email from tech support this time.So far anyway.
|
23rd May 2020, 18:46 | #6 |
This is my second home
Black V8 Ztt 260SE Join Date: Feb 2009
Location: Birmingham
Posts: 3,833
Thanks: 391
Thanked 242 Times in 195 Posts
|
Used mine just before lockdown no problem contacting customer service
Appears to be Now called. Teletrac Naveman contacted via car button was advise having issues with Webb site at this time
__________________
[SIGPIC][/SIGPIC]member 621http://forums.75-zt.com/images/smilies/oldman.gif www.midlandsnanomeets.co.uk |
23rd May 2020, 20:47 | #7 |
This is my second home
2005 Connoisseur SE 1.8 Turbo,2004 45 1.8 Connoisseur and my beloved 1998 VVC Coupe. Join Date: Nov 2009
Location: Derby.
Posts: 8,748
Thanks: 2,022
Thanked 1,016 Times in 739 Posts
|
Could you check if you can still contact them via the cars button please.
|
23rd May 2020, 21:02 | #8 |
This is my second home
Rover 75 CDTi Connoisseur SE & MG ZT Saloon 190 Join Date: Jun 2007
Location: Coven
Posts: 12,516
Thanks: 526
Thanked 1,877 Times in 885 Posts
|
Just got straight through to the control centre on mine ( I have the small screen not the button ) and told that they are fully staffed and fully operational although operators are working from home and there could be signal issues at times
__________________
www.midlandsnanomeets.co.uk Robs Car Gallery Coven near Wolverhampton WV9 2000 Cowley Built Rover 75 2.0 V6 Club SE/ Atlantic Blue/ Sandstone/Walnut (daily driver) 2003 Land Rover Freelander 1 TD4 HSE Helsinki Blue/Black Leather (swmbo daily driver) |
24th May 2020, 06:02 | #9 |
Loves to post
MG ZT-T+ Join Date: Nov 2010
Location: Milton Keynes
Posts: 419
Thanks: 5
Thanked 109 Times in 57 Posts
|
I use the button to talk to an operator (I don't have a screen) and the system worked fine on Wednesday this week for a trip to hospital.
Bob |
24th May 2020, 18:01 | #10 |
This is my second home
2005 Connoisseur SE 1.8 Turbo,2004 45 1.8 Connoisseur and my beloved 1998 VVC Coupe. Join Date: Nov 2009
Location: Derby.
Posts: 8,748
Thanks: 2,022
Thanked 1,016 Times in 739 Posts
|
Well progress of sorts.After a long ringtone of about 5 minutes I managed to get through to the control centre from the system in my coupe.They apologised for the wait.I explained the ongoing connection difficulty I'm having from the 75 and 45 and the operator has emailed customer services for me.
Rob I noticed you called them up around 10pm when they are likely to be quieter.I'd be interested to know if you get straight through if you call during day. Thanks. |
Thread Tools | |
Display Modes | |
|
|