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Old 6th December 2018, 17:27   #31
jackatesme
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I think my next step is to get in touch with the CEO.
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Old 6th December 2018, 18:35   #32
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I think my next step is to get in touch with the CEO.
Do it ASAP John, as Gavin Patterson the current CEO of BT is stepping down at the end this month. If you check my post in the thread you will find his direct email address. All the best with that.
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Old 6th December 2018, 20:33   #33
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I hope you people are not with O2 for your mobile contracts - the poor CEO would be losing the will to live!


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Old 6th December 2018, 20:49   #34
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I hope you people are not with O2 for your mobile contracts - the poor CEO would be losing the will to live!


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Old 7th December 2018, 00:47   #35
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I hope you people are not with O2 for your mobile contracts - the poor CEO would be losing the will to live!


I don't think any of us are suggesting the moment your broadband slows down or drops out you should contact the CEO. If its a persistent problem and they are failing to solve it, then should we just keep paying the bill and accept a bad service?


As previously stated, going to the top at Virgin worked well for me.

Also when I worked for Sainsburys and they owed me money for overtime for about 3 months, promising to pay it in the following wage packet, and failing, I emailed the CEO. Had the money owed to me, in cash, within 24hrs. Area HR got a kicking, who gave the store HR a kicking. Strangely enough, despite previously being quite widespread within store on a monthly basis, peoples wages stopped getting messed up after that... Christmas profits scam.
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Old 7th December 2018, 01:02   #36
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I don't think any of us are suggesting the moment your broadband slows down or drops out you should contact the CEO. If its a persistent problem and they are failing to solve it, then should we just keep paying the bill and accept a bad service?

...........


Yours is a very mature attitude and one that I fully support.

However, if you read some of the earlier posts, they are suggesting exactly what you are not.

In fact, from what the OP has written, he has only had one engineer visit that fixed the problem but it has reappeared.

There appears to be general lack of understanding of how sophisticated our telecomms service providers are terms of gathering, reporting and analysing faults in order to detect patterns and take remedial actions.

Telecomms is the most heavily regulated of any British industry or service sector and the service providers are required to report to the regulator Ofcom details of their service performance, faults etc. on a regular basis, with fines being imposed for unsatisfactory performance.

People thinking that service faults or complaints get brushed under the carpet if not highlighted to the CEO are showing a complete lack of understanding of the industry and how it operates.

We should be celebrating and supporting instead of criticising one of the few industries where we are still world leaders. Except of course hairdressing and coffee consumption.
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Old 7th December 2018, 01:06   #37
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Just checked my on-line Bank Statement.

Over the past three months, my BT standing order has gone up about ten quid each month!

How come. The use has not increased that much if at all, plus we appear to have lost the "leave a message" facility on our Landline. really fed up with it!

I now strongly suspect the only real cure is to ... SWITCH!

Recommendations please.

Merry Christmas.. Bah Bullseyes...
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Old 7th December 2018, 01:15   #38
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Just checked my on-line Bank Statement.

Over the past three months, my BT standing order has gone up about ten quid each month!

How come. The use has not increased that much if at all, plus we appear to have lost the "leave a message" facility on our Landline. really fed up with it!

I now strongly suspect the only real cure is to ... SWITCH!

Recommendations please.

Merry Christmas.. Bah Bullseyes...

Why not check your bills for the past few months online and all will be revealed about your charges - there is a full breakdown of usage and charges on each bill!
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Old 7th December 2018, 01:43   #39
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Why not check your bills for the past few months online and all will be revealed about your charges - there is a full breakdown of usage and charges on each bill!
Yes could do that but BT in their wisdom do not make that easy like most other ways they handle their business. Poor show all round. Still annoyed so think I'll switch anyway.
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Old 7th December 2018, 09:38   #40
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People thinking that service faults or complaints get brushed under the carpet if not highlighted to the CEO are showing a complete lack of understanding of the industry and how it operates.

1 am not the slightest bit interested in how the industry operates. All I want is a decent service, like the ones that are advertised.
By the way you never did answer the question as to how costs increase because we may choose to contact the CEO?
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