Euro Carparts

grivas · 3rd December 2016, 17:04

Having refrained from purchasing anything from Euro Carparts for a considerable time, the reason will become clear in a moment or two, I thought to take advantage of the Black Friday offer and buy several items, I placed order on Sunday 27/11/16 and awaited deliver following a confirmation from them that order was processed.

I then received a text from their courier DHL on 29/11/16 to say that they will be delivering on Wed 30/11/12, yes you know it they did not turn up, they then informed me they will be delivering on Fri 02/12/16, yep you guessed this one too, they did not turn up again, Today spoke to Euro Carparts who phoned DHL up whilst I waited to be told that they will deliver Monday 05/12/16, why on earth should I believe that nonsense.

Well this is a very poor service, and as such I am afraid I will never buy anything from Euro car parts again. Custom lost.

Mickyboy · 3rd December 2016, 19:51

I too have had issues with eurocarparts , I did presume that when my items were ordered that they took the order knowing that the item wasn't in stock.....as when I checked the stock on the day the item was due it showed "out of stock"

They have refunded me and I've avoided them since 😃 Anyway it's not like I'm running out of parts 😃

Mike Noc · 3rd December 2016, 19:58

Quote:

Originally Posted by grivas

Having refrained from purchasing anything from Euro Carparts for a considerable time, the reason will become clear in a moment or two, I thought to take advantage of the Black Friday offer and buy several items, I placed order on Sunday 27/11/16 and awaited deliver following a confirmation from them that order was processed.

I then received a text from their courier DHL on 29/11/16 to say that they will be delivering on Wed 30/11/12, yes you know it they did not turn up, they then informed me they will be delivering on Fri 02/12/16, yep you guessed this one too, they did not turn up again, Today spoke to Euro Carparts who phoned DHL up whilst I waited to be told that they will deliver Monday 05/12/16, why on earth should I believe that nonsense.

Well this is a very poor service, and as such I am afraid I will never buy anything from Euro car parts again. Custom lost.

Unfortunately DHL have been having a few well documented problems with the warp drive packing up on their vans recently, affecting customers living where you do.

EuroCarParts · 3rd December 2016, 20:36

Hi Grivas, MickyBoy,

Sorry to hear of the trouble with deliveries - we had a huge volume over black friday and are pretty proud that every box went out early or on time, and we've not had any increase in delivery issues reported.

Unfortunately once a parcel leaves us our promise is only as good as the courier, and as great as DHL have been, if something goes wrong it reflects badly on us, they too are humans aswell.

If you could PM me your order numbers I'd love to have a look I to it and see if we can do something to help ?!?

Patrick

coab · 3rd December 2016, 20:45

Pat I have only had superb service from yourselves whether injector cleaner, spark plugs, coil packs, oil or even paint lacquer. Yes maybe someone does it £1 cheaper but have to say its easy, free delivery and hassle free.
Pennies aside its just so easy to click and its on its way.

Every company or person can make a mistake and we all speak of experience and it may ruin someones day but for me its easy and if you do see another deal just Pm Pat and his team will help out.

jgriffo · 3rd December 2016, 21:17

I can't really speak for eurocarparts having only ever used them once via click and collect (without any problems) but their sister company Carparts4less are great on delivery.

In the past ive ordered a battery and a couple of 5L bottles of oil (not the lighest of items) and have had them delivered free on their "saver" shipping and have received items in 1-2 working days, can't complain at all about that

tallboy · 3rd December 2016, 22:16

I use the click and collect service frequently. I can check what is in stock and collect from my local branch in Grimsby. Which avoids these delivery headaches. It works well for me.

Rovex · 4th December 2016, 00:47

I've used Euro car Parts a number of times and have always be impressed with their service.

The last time I ordered a tube of body filler for less than four quid. I placed the order at 11.30pm Saturday and to my amazement it arrived at lunchtime on Monday!

MSS · 4th December 2016, 08:41

These delivery delays will always occur a) due to special events resulting in high volume of deliveries and b) if the person des not pay for delivery on a specific day.

Most free delivery options promise to deliver on a non-specific day within around 7 working days.

If delivery by a specific day is important to the buyer, the best option is to a) ensure the items are in stock before ordering and b) pay for the delivery option which guarantees delivery by/on the specific day by which the parts are required.

myfirstrover · 4th December 2016, 10:58

I've found their click and collect service to be excellent , no problems at all .

3rd December 2016, 17:04	#1
grivas I really should get out more....... Rover 75 CDT Club Tourer Join Date: Nov 2006 Location: Milky Way Posts: 2,369 Thanks: 105 Thanked 513 Times in 382 Posts	Euro Carparts Having refrained from purchasing anything from Euro Carparts for a considerable time, the reason will become clear in a moment or two, I thought to take advantage of the Black Friday offer and buy several items, I placed order on Sunday 27/11/16 and awaited deliver following a confirmation from them that order was processed. I then received a text from their courier DHL on 29/11/16 to say that they will be delivering on Wed 30/11/12, yes you know it they did not turn up, they then informed me they will be delivering on Fri 02/12/16, yep you guessed this one too, they did not turn up again, Today spoke to Euro Carparts who phoned DHL up whilst I waited to be told that they will deliver Monday 05/12/16, why on earth should I believe that nonsense. Well this is a very poor service, and as such I am afraid I will never buy anything from Euro car parts again. Custom lost.

3rd December 2016, 19:51	#2
Mickyboy SERVICING AND DEALER DIAGNOSTICS MG ZT CDTI 135 + & MGZT CDTI AUTO 160 & ROVER 75 TOURER CDTI 160 TROPHY YELLOW Join Date: Aug 2013 Location: Hernebay Posts: 4,331 Thanks: 818 Thanked 2,414 Times in 1,141 Posts	I too have had issues with eurocarparts , I did presume that when my items were ordered that they took the order knowing that the item wasn't in stock.....as when I checked the stock on the day the item was due it showed "out of stock" They have refunded me and I've avoided them since 😃 Anyway it's not like I'm running out of parts 😃 __________________ [SIGPIC][/SIGPIC] T4 Owner Jobs done : new UBP, Spy hole mod, Rear hub(wheel bearing),plenum cleaned and emptied, Inline thermostat fitted,Full service, In car Digital tv/DVD Bluetooth Satnav etc, Replaced UBP, Restored headlights,Fixed airbag connection.replaced HP pump,replaced rear light seals,changed intercooler O rings. Jobs to do: ,replace drivers lock,.[/SIZE]

3rd December 2016, 20:36	#4
EuroCarParts Premium Trader European Join Date: Jul 2011 Location: Wembley Posts: 586 Thanks: 32 Thanked 101 Times in 48 Posts	Hi Grivas, MickyBoy, Sorry to hear of the trouble with deliveries - we had a huge volume over black friday and are pretty proud that every box went out early or on time, and we've not had any increase in delivery issues reported. Unfortunately once a parcel leaves us our promise is only as good as the courier, and as great as DHL have been, if something goes wrong it reflects badly on us, they too are humans aswell. If you could PM me your order numbers I'd love to have a look I to it and see if we can do something to help ?!? Patrick __________________

3rd December 2016, 20:45	#5
coab This is my second home 2007 57 GOLF GTi EDITION 30 DSG Join Date: Nov 2011 Location: Newport Shropshire and Coventry. Posts: 5,137 Thanks: 2,424 Thanked 1,452 Times in 852 Posts	Pat I have only had superb service from yourselves whether injector cleaner, spark plugs, coil packs, oil or even paint lacquer. Yes maybe someone does it £1 cheaper but have to say its easy, free delivery and hassle free. Pennies aside its just so easy to click and its on its way. Every company or person can make a mistake and we all speak of experience and it may ruin someones day but for me its easy and if you do see another deal just Pm Pat and his team will help out. Last edited by coab; 4th December 2016 at 08:12..

3rd December 2016, 21:17	#6
jgriffo Avid contributor Rover 75 CDT connoisseur SE Auto Join Date: Mar 2014 Location: Keighley Posts: 218 Thanks: 25 Thanked 31 Times in 20 Posts	I can't really speak for eurocarparts having only ever used them once via click and collect (without any problems) but their sister company Carparts4less are great on delivery. In the past ive ordered a battery and a couple of 5L bottles of oil (not the lighest of items) and have had them delivered free on their "saver" shipping and have received items in 1-2 working days, can't complain at all about that __________________ 2003 (53) Rover 75 Connoisseur SE CDT Auto Gone but not forgotten:- 2002 (02) Rover 75 Tourer Connoisseur CDT 1997 Rover 400 (414i) 1996 Rover 200 (216 SLi) 1977 Leyland Cars Mini 1000 (Exported)

3rd December 2016, 22:16	#7
tallboy Regular poster Rover 75 Join Date: Oct 2014 Location: Immingham Posts: 61 Thanks: 2 Thanked 18 Times in 15 Posts	I use the click and collect service frequently. I can check what is in stock and collect from my local branch in Grimsby. Which avoids these delivery headaches. It works well for me.

4th December 2016, 00:47	#8
Rovex Regular poster ZT-T+ CDTi Join Date: Oct 2010 Location: England Posts: 91 Thanks: 7 Thanked 4 Times in 3 Posts	I've used Euro car Parts a number of times and have always be impressed with their service. The last time I ordered a tube of body filler for less than four quid. I placed the order at 11.30pm Saturday and to my amazement it arrived at lunchtime on Monday! Last edited by Rovex; 4th December 2016 at 00:48.. Reason: typo

4th December 2016, 08:41	#9
MSS This is my second home Rover 75CDT, Jaguar XF-S 3.0V6, V'xhall Omega V6 Estate, Twintop 1.8VVT, Astra Estate and Corsa 1.2 Join Date: Dec 2007 Location: Suffolk Posts: 7,083 Thanks: 283 Thanked 624 Times in 440 Posts	These delivery delays will always occur a) due to special events resulting in high volume of deliveries and b) if the person des not pay for delivery on a specific day. Most free delivery options promise to deliver on a non-specific day within around 7 working days. If delivery by a specific day is important to the buyer, the best option is to a) ensure the items are in stock before ordering and b) pay for the delivery option which guarantees delivery by/on the specific day by which the parts are required. Last edited by MSS; 4th December 2016 at 08:45..

4th December 2016, 10:58	#10
myfirstrover Posted a thing or two Rover 75 2.0 cdi Join Date: Mar 2011 Location: Newcastle upon Tyne Posts: 1,896 Thanks: 401 Thanked 448 Times in 303 Posts	I've found their click and collect service to be excellent , no problems at all .