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25th April 2019, 21:25 | #1 |
This is my second home
Rover 75 CDT Connoisseur SE Join Date: Nov 2006
Location: Wales
Posts: 12,227
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New camera.... Help/advice required....
Hello,
I've started a new thread about this as I've now chosen and bought a new camera... After much careful consideration, I decided that the Canon 6D mark 2 was the best for me. I did a lot of research and the decision was not taken lightly. Anyway, as weather sealing was a must, I decided that I would get an "L" lens to mount to it. I decided on a 24-70 F4L. It has great reviews and should compliment my new camera well. I did some searching to see what deals were about. It looks like to get brand new in a shop, I wouldn't get much change out of £2000. I found a company, in the UK who would sell this to me for £1600. UK company, next day delivery, good reviews, all seems great. To be doubly safe I was getting what I thought I was, I sent them an email and asked: "Can you confirm if this is a genuine brand new UK model in original Canon packaging?" The reply was: "Yes it is Philip" Based on this, I bought it. It turned up today, as promised. Well packed etc. Seamless so far. I opened the box, all going well. Looked at the camera box and there was a sticker that had been ripped off the front of the box. This annoyed me a bit because I like to keep the original boxes of expensive equipment. I opened the box and the owners manuals were all there, in English including warranty registration cards. The manual was a bit crumpled, which again annoyed me. I put the battery onto charge and put everything back in the box. I was going to play tomorrow. So, as a matter of curiosity, I decided to look on the Canon UK website and checked the serial number. Guess what, it's not a UK official import. Now, what would you do? It has a two year warranty, which being honest, I'm unlikely to need. This two year warranty, so it seems is not with Canon, but with the seller...... I could send it back, but it will cost me another £400 to get a UK product, which actually is probably no different at all. So, please, what would you do? I need advice! The camera is made in Japan, I doubt Canon are going to make poor quality cameras for one region over another, so I am confident it's the same thing I would get from a high street shop over here. Furthermore, if I had gone to Japan or wherever and was planning on buying a new camera and saw it over there for £400 less than the UK, I would have almost definitely bought it, but the issue I have is the fact I was lied to. I imagine if I dispute it it won't be easy.
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