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Old 19th January 2020, 10:19   #11
SCP440
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We usually use Travel agents but have also arranged it all ourselves. On one occasion we booked through a travel agent. The Hotel was nothing like it was supposed to be. The room we were supposed to be staying in didn't even look like it had been cleaned, we complained and I was given several sets of keys and I was told I could choose. As we had been traveling all day we choose the best of a bad bunch. The following day after a disgusting breakfast I rung the travel agent and explained how bad the hotel was. They arranged to move us and the hotel they moved us to was amazing, one of the best in town.

Could I have done this if I had arranged the booking myself? Maybe but it was a lot easier getting some one else arrange it and when we returned home we had a letter of apology and a voucher for £500 to be used against our next booking.
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Old 27th January 2020, 19:07   #12
Old Mally
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My D in L is the Manager at a local independent travel agent.
It does matter who you see, how busy they are, and if it's nearly time to go home.
The Manager should handle attitudes, some do, some don't, or it may be the managers day off.
Advantages of an agent, less mistakes. They do make mistakes, but they also sort you out if you are stuck in Japan with a missed connection.
Greater knowledge of destinations, again if you get the right agent.
Her agency will book pretty much anything, train,coach, plane, or a combination of.
Many old people use them, some just call for a chat.
They also have cheap private airport transfers. I pay £70 return taxi. £45 return Travel agents own licenced vehicles.
I use both methods, but If spending a lot of money I'd go through an agent.
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