BT. Could they be Britains Worst Company ? - Page 3

murphyv310 · 19th June 2017, 08:42

Jim was last logged in on the 23rd May. He's either on holiday or has no internet!!!!

Jim Jamieson · 20th June 2017, 21:58

Sorry been quite busy at home this past few weeks but I have been "visiting" the forum.

I finally did get things resolved with BT but what a process, it left me drained with the time I spent on the phone with them.
BT had to open a new email account then take over my PC (with my permission) to get things running properly.

It turned out I had never logged in since BT went paperless as I had not set up the account.

The largest cost on my BT bill is phone calls with quite a few to Malta so we need to cut down a bit with these.

Oddly enough using the mobile phone works out cheaper with the package the missus has with both our phones on the same account. Who would have thought it mobile cheaper than the old landline.

Onwards and upwards !

DerekS · 20th June 2017, 23:28

Quote:

Originally Posted by Jim Jamieson

Sorry been quite busy at home this past few weeks but I have been "visiting" the forum.

The largest cost on my BT bill is phone calls with quite a few to Malta so we need to cut down a bit with these.

Oddly enough using the mobile phone works out cheaper with the package the missus has with both our phones on the same account. Who would have thought it mobile cheaper than the old landline.

Onwards and upwards !

I can recommend the 'access number' system for overseas phone calls .
Try Storytelecom.com . Malta is a local charge number... 0845.XXXXX.. so is free if 0845 is included in your phone package . 'Other similar systems are available ' .

Les4048 · 21st June 2017, 04:41

Quote:

Originally Posted by Jim Jamieson

Sorry been quite busy at home this past few weeks but I have been "visiting" the forum.

I finally did get things resolved with BT but what a process, it left me drained with the time I spent on the phone with them.
BT had to open a new email account then take over my PC (with my permission) to get things running properly.

It turned out I had never logged in since BT went paperless as I had not set up the account.

The largest cost on my BT bill is phone calls with quite a few to Malta so we need to cut down a bit with these.

Oddly enough using the mobile phone works out cheaper with the package the missus has with both our phones on the same account. Who would have thought it mobile cheaper than the old landline.

Onwards and upwards !

So are you saying it's not the fault of BT but it's your own fault for not logging into the account, wonder how many would be so honest in admitting that. As I stated in a previous reply there is nothing wrong with BT

Jim Jamieson · 21st June 2017, 22:24

Well I suppose you could say it was my own fault but this does not alter in any way the shoddy service from BT.

Fact was I waited for a call on three consecutive nights as promised by BT Also would you like to wait on a call being answered for so long you prepare your evening meal and eat it before the call is answered.

I think not.

19th June 2017, 08:42	#21
murphyv310 This is my second home Hyundai i10 998cc Join Date: Mar 2012 Location: Kilmarnock Posts: 6,602 Thanks: 2,088 Thanked 2,298 Times in 1,349 Posts	Jim was last logged in on the 23rd May. He's either on holiday or has no internet!!!! __________________ Cheers from Trevor MM0KJJ

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

20th June 2017, 21:58	#22
Jim Jamieson This is my second home Rover less ! Join Date: Jun 2011 Location: Tarbolton Posts: 3,442 Thanks: 393 Thanked 888 Times in 542 Posts	Sorry been quite busy at home this past few weeks but I have been "visiting" the forum. I finally did get things resolved with BT but what a process, it left me drained with the time I spent on the phone with them. BT had to open a new email account then take over my PC (with my permission) to get things running properly. It turned out I had never logged in since BT went paperless as I had not set up the account. The largest cost on my BT bill is phone calls with quite a few to Malta so we need to cut down a bit with these. Oddly enough using the mobile phone works out cheaper with the package the missus has with both our phones on the same account. Who would have thought it mobile cheaper than the old landline. Onwards and upwards !

21st June 2017, 22:24	#25
Jim Jamieson This is my second home Rover less ! Join Date: Jun 2011 Location: Tarbolton Posts: 3,442 Thanks: 393 Thanked 888 Times in 542 Posts	Well I suppose you could say it was my own fault but this does not alter in any way the shoddy service from BT. Fact was I waited for a call on three consecutive nights as promised by BT Also would you like to wait on a call being answered for so long you prepare your evening meal and eat it before the call is answered. I think not.