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3rd May 2017, 19:59 | #11 |
This is my second home
75 Contemporary SE Mk II 2004 Man. Sal. CDTi 135ps, FBH on red diesel, WinCE6 DD Join Date: May 2010
Location: Leeds
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Plusnet - owned by BT, but independent. They frequently offer some exceptional 12 month packages. We have line, unlimited BB, free UK anytime, free to mobiles upto 2000 minutes a month all for <£27 a month with a £50 cashback.
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Harry How To's and items I offer for free, or just to cover the cost of my expenses... http://www.the75andztclub.co.uk/foru...40#post1764540 Fix a poor handbrake; DIY ABS diagnostic unit; Loan of the spanner needed to change the CDT belts; free OBD diagnostics +MAF; Correct Bosch MAF cheap; DVB-T install in an ex-hi-line system; DD install with a HK amp; FBH servicing. I've taken a vow of poverty. To annoy me, send money. |
3rd June 2017, 22:42 | #12 |
This is my second home
Rover 75CDT, Jaguar XF-S 3.0V6, V'xhall Omega V6 Estate, Twintop 1.8VVT, Astra Estate and Corsa 1.2 Join Date: Dec 2007
Location: Suffolk
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Any update Jim?
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4th June 2017, 07:57 | #13 |
This is my second home
Rover 75 Saloon & Tourer Join Date: Sep 2012
Location: Lincoln
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did you Email [email protected] or telephone 020 7356 4931 (Direct) Switchboard 020 7356 5000 Fax 0207 356 6650
macafee2 |
4th June 2017, 08:03 | #14 | |
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Rover 75 Saloon Join Date: Jun 2013
Location: Oswestry
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Quote:
I have moved all of my services from BT to Plusnet due to BT not being able to give me additional SIM cards or a discounted broadband price due to a system error for more than 6 months, all because I was originally on an employee package, couldn't organise a P*** up in a brewery! Always saying it's not our department! (Rant over) Gareth |
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5th June 2017, 06:58 | #15 | |
This is my second home
Rover 75CDT, Jaguar XF-S 3.0V6, V'xhall Omega V6 Estate, Twintop 1.8VVT, Astra Estate and Corsa 1.2 Join Date: Dec 2007
Location: Suffolk
Posts: 7,085
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Quote:
Also, I would have thought that employee packages were reduced price or free of charge anyway. Is that not the case with BT? |
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5th June 2017, 07:18 | #16 | |
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Rover 75 Saloon Join Date: Jun 2013
Location: Oswestry
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Quote:
I didn't suffer any losses on the SIM cards as I just wanted to consolidate the families SIM cards to get a better deal. Gareth. |
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5th June 2017, 07:40 | #17 |
This is my second home
75 model car Join Date: Apr 2011
Location: Newcastle upon Tyne
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We are with EE, they are useless too, every month the bill is more than we are supposed to pay. Possibly because the landline is used to call mobiles too much, but the broadband is diabolical, we are going to change shortly.
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Cheers. Rich… |
5th June 2017, 13:34 | #18 |
Posted a thing or two
Honda Insight Hybrid Join Date: May 2015
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BT?
Question was are BT worst company. Absolutely not. By far and away the worst set up for customer service etc has to be Scottish Power. They have been propping up the customer service satisfaction surveys for yonks. From personal and other family members experience they are simply the pits. I would of course give the details but I'd have to have the day off work to detail them. My suggestion though for any bad service situations - get the Chief Executives email address and mail them . This site is brilliant to track them down:
http://www.ceoemail.com/ I've used it with BT and boy did that get things moving, CEO's do not like direct customer contact and they get off their butts pretty quick when they get one. Scottish Power are in a different league though as they simply ignore them. However I found that repeatedly bombarding the entire Board of Directors did get a result. I was paid some £300 in compensation through their sheer and utter incompetance. Moral - go straight to the top if you don't get satisfaction |
5th June 2017, 13:44 | #19 |
Loves to post
Rover 75 Saloons Conn SE 2.0L V6 (2001) & Conn 2.0L CDTi (2003) Join Date: Dec 2011
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I spent more than 12 hrs over several months ringing BT to solve an internet connectivity problem (was mis-sold BT Infinity package as an upgrade, we were 3.8 kms from nearest box; >3kms it won't work properly). They sent out 8 different engineers over as many weeks, each one arrived out with no knowledge of previous engineer's visit or the problem. Eventually e-mailed the CEO of BT who directed this to Head of Customer Service who got it sorted and got some credit on our bill. We had been loyal BT customers for many years but when my plan finished I transferred to Talk Talk, 50% cheaper plan and no hassle.
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5th June 2017, 18:21 | #20 | |
This is my second home
Rover 75 Saloon & Tourer Join Date: Sep 2012
Location: Lincoln
Posts: 14,926
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Quote:
lol Iain Livingstone one of BT's previous CEO'S did not like staff contacting him and was quite off with one of them. I emailed Gavin Patterson over the weekend and I wait a reply. macafee2 |
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