One for the IT Techies

Teflon · 16th October 2019, 16:24

Had an issue with our Virgin Media broadband earlier today. Wi-fi went down completely, but wired connections (through the same router) worked fine. Did the usual switch on & off with no improvement, so suspected an issue with the router, however Virgin's status page showed a network fault in our area. Interestingly all over Facebook, folk 'round here were saying no Wi-fi".

Just had a text from Virgin to say "all fixed", and sure enough, Wi-fi is now all good

.

So, what kind of network issue could take out wi-fi without affecting wired connections?

Cliff

Lancpudn · 16th October 2019, 16:36

I had this for months on end with Virgin media

, It got to the point where the wi-fi was constantly dropping out or it was rubbish speed that I'd had a belly full. I've laid ethernet cable & hard wired all the PC's in the house, no more problems.

Then they had the cheek to put the price up on the 1st September, my missus gave them hell over the phone & they dropped the price rise.

Teflon · 16th October 2019, 16:52

This was really odd though. The wi-fi signal from device to router was fine, but it wouldn't connect to the internet. Wired had no issues

I would have thought that provided the router could access the Web (which it evidently could), then any wi-fi issues would be down to the internal network, but it seems not. As soon as Virgin declared the network issue sorted, wi-fi was once again accessing the Web as usual. All very strange.

Cliff

WillyHeckaslike · 17th October 2019, 10:14

My connection is adsl and not fibre and a few times in the past the phone line has gone dead but the internet worked fine. Always as I recall after Openreach had been in a junction box in a nearby street and dislodged one of our cables. There are two cables and the internet apparently can work on only one of them depending on which one but the phone requires both cables to be serviceable.

16th October 2019, 16:24	#1
Teflon This is my second home Lagoon 2.0 V6 75 Conn SE Saloon Join Date: Nov 2006 Location: Chertsey Posts: 5,201 Thanks: 2,825 Thanked 2,920 Times in 1,570 Posts	One for the IT Techies Had an issue with our Virgin Media broadband earlier today. Wi-fi went down completely, but wired connections (through the same router) worked fine. Did the usual switch on & off with no improvement, so suspected an issue with the router, however Virgin's status page showed a network fault in our area. Interestingly all over Facebook, folk 'round here were saying no Wi-fi". Just had a text from Virgin to say "all fixed", and sure enough, Wi-fi is now all good . So, what kind of network issue could take out wi-fi without affecting wired connections? Cliff __________________ No. 4 of 6

16th October 2019, 16:36	#2
Lancpudn This is my second home MG ZS EV Join Date: Oct 2015 Location: Lancashire Posts: 15,562 Thanks: 4,591 Thanked 3,427 Times in 2,565 Posts	I had this for months on end with Virgin media , It got to the point where the wi-fi was constantly dropping out or it was rubbish speed that I'd had a belly full. I've laid ethernet cable & hard wired all the PC's in the house, no more problems. Then they had the cheek to put the price up on the 1st September, my missus gave them hell over the phone & they dropped the price rise. __________________ Blessed are the tea makers. http://www.dailymotion.com/video/x3b...auto-2000_auto

16th October 2019, 16:52	#3
Teflon This is my second home Lagoon 2.0 V6 75 Conn SE Saloon Join Date: Nov 2006 Location: Chertsey Posts: 5,201 Thanks: 2,825 Thanked 2,920 Times in 1,570 Posts	This was really odd though. The wi-fi signal from device to router was fine, but it wouldn't connect to the internet. Wired had no issues I would have thought that provided the router could access the Web (which it evidently could), then any wi-fi issues would be down to the internal network, but it seems not. As soon as Virgin declared the network issue sorted, wi-fi was once again accessing the Web as usual. All very strange. Cliff __________________ No. 4 of 6

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17th October 2019, 10:14	#4
WillyHeckaslike This is my second home Rovers 75 & 25 Join Date: Oct 2010 Location: Wearside Posts: 4,519 Thanks: 543 Thanked 709 Times in 511 Posts	My connection is adsl and not fibre and a few times in the past the phone line has gone dead but the internet worked fine. Always as I recall after Openreach had been in a junction box in a nearby street and dislodged one of our cables. There are two cables and the internet apparently can work on only one of them depending on which one but the phone requires both cables to be serviceable.