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2nd April 2020, 15:10 | #1 |
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Rant
who on earth is delivering my sub frame?
email from dealer says UK PALLET SERVICE, no such company phone call to dealer I'm told, Kimes, not according to them another phone call to dealer I'm told, pallet line, not according to them another email from dealer says pallet line, not according to them really, you cant tell me who is delivering my sub frame or who has picked it up, really? macafee2 |
2nd April 2020, 15:12 | #2 |
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Ask them for a tracking number.
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2nd April 2020, 15:41 | #3 |
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Just hope its not hermes......aka frank spencer deliveries!
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2nd April 2020, 15:56 | #4 |
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2nd April 2020, 15:57 | #5 |
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2nd April 2020, 16:24 | #6 | |
Posted a thing or two
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Quote:
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2nd April 2020, 17:15 | #7 |
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It will be delivered via two or three different pallet moving companies, to keep the cost down companies use overnight pallet express services which mean it could be collected by anyone who has a spare pallet space, dropped at a central hub, then the process repeats depending on how far the delivery is due to go.
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Lest we forget..
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2nd April 2020, 17:18 | #8 |
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At last, TPN, https://thepalletnetworkltd.co.uk/ have it. I even now have a tracking number. Not sure if they then pass to another company but at least I now know.
Apparently the warehouse of the retailer just stick UK PALLET SERVICE as the carrier as policy, which I find staggeringly stupid but then to have so much difficulty to find out who the retailer has used, is incompetence. You probably get the feeling that I'm a tad into customer service, part of my last role with Openreach and yes, I'm passionate about good customer service. It is achievable but there needs to be the will to achieve it. rant over macafee2 |
2nd April 2020, 20:08 | #9 |
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Ian, I think given the circumstances the country is enduring, the dispatchers at Rimmer Bros are doing their job under some duress.
Most garages are closing, or severely curtailing their services, and I would think the courier companies are very stretched at the moment. It's unusual for the chaps in the stores at Rimmers to drop the ball, however these are extraordinary times, and perhaps we should cut people a little slack. Brian |
2nd April 2020, 20:22 | #10 | |
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Spot on..
Quote:
Drop drivers or Mr White van man to give them a proper name are working hard. I was Mr White van man and I delivered to Via-Tech in South Shields 6 days a week, I once had a breakdown on the A66 and waited for a few hours, the recovery truck had to carry my van and load to Via-Tech to unload. I got home at 10.30PM from a 6AM start, it's the delivery drivers that are keeping the retail world going right now, I salute each and every one of them. |
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