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19th September 2018, 20:20 | #61 | |
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MK2 MGZS x3, MGF's, MGTF's, MGZR's, MGZT's, Rover 45, Rover 25 commerce, etc etc Join Date: Nov 2012
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Quote:
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19th September 2018, 21:05 | #62 | |
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Quote:
It would appear on the face of things that Dawn raised concerns about the standard of repairs carried out to the engine in "Bones", only to be fobbed off, things like the excessive steam being due to the weather, oh it's the expansion cap, etc etc etc. It's never a nice thing to have your workmanship called into question, however sometimes it's possible to get it wrong, and having seen the repair in question myself, it's nothing I would have been happy to sign off if I'd been doing the job. I'm not going to go into specifics, but could do so quite easily as I am definitely no stranger to doing this job, and I'm more than aware of the shortcomings in this particular case. Sometimes it is better to learn from your mistakes, and the approach you're taking in this instance isn't the right one Brian |
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20th September 2018, 02:17 | #63 |
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MK2 MGZS x3, MGF's, MGTF's, MGZR's, MGZT's, Rover 45, Rover 25 commerce, etc etc Join Date: Nov 2012
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If Dawn had requested for us to do it again under warranty because she had been advised it was my work / parts then I would have done, I had alot of calls with dawn aswell as messages trying to get to the bottom of her random coolant loss, I honour my warranty & proof of that was a trip to the Netherlands earlier this year at my own expense to do a head gasket replacement under warranty. I am happy for Dawn to come down & discuss this with me so I can understand where we went wrong & apologise for any upset caused. It upsets me to see disappointed customers & although no one has a 100% feedback rate I do try hard to ensure everyone is happy.
Dawn hasn't contacted me to complain about anything other than what she's publicly posted here so how can I sort it if she didn't complain back then? and as for the mot test I don't test them, a local garage does & I only quoted to repair the failure list and I did quote on 'if' it's this causing the emissions etc. if she felt the test was incorrect and told me this I would have given her the details to complain about the test station direct with DVSA. I am happy to discuss with Dawn but it's unfair to do so publicly when she didn't complain directly to me about any of this previous to the comments on this post. |
20th September 2018, 11:34 | #64 |
I really should get out more.......
MG ZT 180+ auto Join Date: May 2016
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A very eloquent post. However considering the scathing, threatening pm I recieved from you last night I think I will pass on discussing what went wrong thanks. If you owe me an apology for anything its the pm not the engine.
The original poster is now happy so I suggest this thread be closed and that be an end to it. |
20th September 2018, 11:42 | #65 | |
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Rover 75 Join Date: Nov 2010
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Well said Dawn, I think 99.9% of members will know what to do when they have K series issues.
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