Long Moan......Swimming With Sharks-Dealing With Insurers

planenut · 22nd May 2023, 16:07

My car insurance was with Hastings and a couple of weeks ago I received an email........first opening line "we have renewed your car insurance.....". Great stuff I thought, that's done. Very recently I received another email from them " we have cancelled your car insurance! "

In truth, I don't look too deeply into those insurance company emails, other than thinking of them as I utter expletives knowing they generally have us by the proverbials. On actually now reading those latter ones, I find that the original one I refererred to went to say that "..........but you must make a payment." Apparently, due to card changes the actual payment had failed. I also received the opportunity to speak to the Company to re-arrange insurance. When I tried, after those tedious lists of other options, the departments I needed were not available.

My insurance last year was around £330; the renewal was around £370.

I finally got through to Hastings who would not renew, but I would have to open a new account. Though they had all the necessary details in their system, they would need me to read out all the details, finally leading to a new quote figure of

£780 ! I said "bye"

Ten minutes later with a different Company I had new cover arranged for
.......£275

xsport · 24th May 2023, 14:32

No such thing as loyalty these days. So the best thing is to shop around as soon as you get your renewal,or better 2/3 weeks prior. That is of course , provided your present insurer are not being fair with your price quote. I do know that limited usage 4000k per anum gives a good discount with some insurers. However , did we all get premium policy discounts during covid lockdown ? These companies are all tarred by the same brush ... and QUITE RIGHTLY SO ...

planenut · 24th May 2023, 15:40

Some good suggestions there.

22nd May 2023, 16:07	#1
planenut Regional Secretary Rover 1.8T Tourer Join Date: May 2007 Location: Heathrow Posts: 6,998 Thanks: 1,551 Thanked 2,036 Times in 1,264 Posts	Long Moan......Swimming With Sharks-Dealing With Insurers My car insurance was with Hastings and a couple of weeks ago I received an email........first opening line "we have renewed your car insurance.....". Great stuff I thought, that's done. Very recently I received another email from them " we have cancelled your car insurance! " In truth, I don't look too deeply into those insurance company emails, other than thinking of them as I utter expletives knowing they generally have us by the proverbials. On actually now reading those latter ones, I find that the original one I refererred to went to say that "..........but you must make a payment." Apparently, due to card changes the actual payment had failed. I also received the opportunity to speak to the Company to re-arrange insurance. When I tried, after those tedious lists of other options, the departments I needed were not available. My insurance last year was around £330; the renewal was around £370. I finally got through to Hastings who would not renew, but I would have to open a new account. Though they had all the necessary details in their system, they would need me to read out all the details, finally leading to a new quote figure of £780 ! I said "bye" Ten minutes later with a different Company I had new cover arranged for .......£275

24th May 2023, 14:32	#2
xsport Posted a thing or two rover 75 club se Join Date: Apr 2011 Location: Leicester Posts: 1,741 Thanks: 358 Thanked 419 Times in 310 Posts	No such thing as loyalty these days. So the best thing is to shop around as soon as you get your renewal,or better 2/3 weeks prior. That is of course , provided your present insurer are not being fair with your price quote. I do know that limited usage 4000k per anum gives a good discount with some insurers. However , did we all get premium policy discounts during covid lockdown ? These companies are all tarred by the same brush ... and QUITE RIGHTLY SO ... Last edited by xsport; 24th May 2023 at 14:34..

24th May 2023, 15:40	#3
planenut Regional Secretary Rover 1.8T Tourer Join Date: May 2007 Location: Heathrow Posts: 6,998 Thanks: 1,551 Thanked 2,036 Times in 1,264 Posts	Some good suggestions there.