Missing emails

tourerfogey · 6th November 2008, 11:42

Just found out that I didn't receive an email from 1 of customers (was sent back in Oct) with the result that we didn't carry out their instructions

Why does this happen?
Where do they go?
Can anything be done?

JohnDotCom · 6th November 2008, 11:46

Check the Spam filtering at Server.
Often with BT Internet you find when you go to the Mail Website rather than using just Outlook several Messages are in Spam/Trash box when you should have had them.
Do a regular check is only advice I can give.
Even in Outlook make sure it hasn't gone straight into Junk E-Mail.

JamesP · 6th November 2008, 18:25

Quote:

Originally Posted by tourerfogey

Can anything be done?

If they are regular customers you could insist they request a read receipt. That way you will know they sent it.

tourerfogey · 6th November 2008, 18:46

Quote:

Originally Posted by JamesP

If they are regular customers you could insist they request a read receipt. That way you will know they sent it.

In this instance i have absolutely no doubt whatsoever that the email was sent

6th November 2008, 11:42	#1
tourerfogey Banned Join Date: Nov 2006 Posts: 2 Thanks: 0 Thanked 1 Time in 1 Post	Missing emails Just found out that I didn't receive an email from 1 of customers (was sent back in Oct) with the result that we didn't carry out their instructions Why does this happen? Where do they go? Can anything be done?

6th November 2008, 11:46	#2
JohnDotCom * Rover 75 FaceLift Tourer CDTi 170BHP Auto ConnSE 2005 Model Starlight Silver Join Date: Nov 2006 Location: Abergele Posts: 28,735 Thanks: 0 Thanked 6 Times in 5 Posts	Check the Spam filtering at Server. Often with BT Internet you find when you go to the Mail Website rather than using just Outlook several Messages are in Spam/Trash box when you should have had them. Do a regular check is only advice I can give. Even in Outlook make sure it hasn't gone straight into Junk E-Mail.