Attention please to Navall 2 Buyers .........

Radioguy · 18th June 2014, 00:27

I just wanted to explain in public about the delays on the new Navall 2 shipments. We have had a few teething issues

First ,
the Factory sent the Looms with some Pins Inverted , We tested the Units and found the issue. these are custom looms to make these units as close to plug and play as possible. So , we had to return the looms and have them modified to be correct. I can only say that had they NOT discovered it , it would have made installing and troubleshooting VERY Difficult.

Then there was an Update (You may have seen the saved RDS AM and much more etc) that we opted to have done there, at the factory, before sending to the UK (or other Countries). I felt that since this was our first update on this unit that , if there WAS to be issue that it better be an issue with the Units on the ground there rather than 6000 miles away in the UK !

Next I split the shipments into 3 parts because bringing in too many at one time can cause delays and issues at the Import and the export , this based on past experience ! The issue that we are having now is SPACE constraints by the courier. We are on a waiting list to fly with this weeks shipment which was SUPPOSED to have left last Thursday , to arrive this coming Thursday

We have just received 1 shipment (1/2 delivered on Friday last week and 1/2 yesterday afternoon) We, in one day, managed to turn all of them back out and post them. So those that have them coming , have received tracking.

We are awaiting the 2nd shipment to fly and booking space for the 3rd one now to go next week .

We were NOT sent the promised External Microphones (the built in is there too) on the Last shipment so they are being sent separately and will be posted out to those that want them

While i am not surprised at these things , I do know, again by experience that there are always challenges at the beginning with new products and the technology is changing so very quickly.

I hope that you will bear with us because I will also add that these units are proving out to be better more versatile and better supported than any unit I have ever dealt with.

Keeping you all abreast

I remain

Sean (AKA RadioGuy)

18th June 2014, 00:27	#1
Radioguy Banned None Join Date: Feb 2010 Location: Here on the Forum Posts: 5,352 Thanks: 632 Thanked 822 Times in 573 Posts	Attention please to Navall 2 Buyers ......... I just wanted to explain in public about the delays on the new Navall 2 shipments. We have had a few teething issues First , the Factory sent the Looms with some Pins Inverted , We tested the Units and found the issue. these are custom looms to make these units as close to plug and play as possible. So , we had to return the looms and have them modified to be correct. I can only say that had they NOT discovered it , it would have made installing and troubleshooting VERY Difficult. Then there was an Update (You may have seen the saved RDS AM and much more etc) that we opted to have done there, at the factory, before sending to the UK (or other Countries). I felt that since this was our first update on this unit that , if there WAS to be issue that it better be an issue with the Units on the ground there rather than 6000 miles away in the UK ! Next I split the shipments into 3 parts because bringing in too many at one time can cause delays and issues at the Import and the export , this based on past experience ! The issue that we are having now is SPACE constraints by the courier. We are on a waiting list to fly with this weeks shipment which was SUPPOSED to have left last Thursday , to arrive this coming Thursday We have just received 1 shipment (1/2 delivered on Friday last week and 1/2 yesterday afternoon) We, in one day, managed to turn all of them back out and post them. So those that have them coming , have received tracking. We are awaiting the 2nd shipment to fly and booking space for the 3rd one now to go next week . We were NOT sent the promised External Microphones (the built in is there too) on the Last shipment so they are being sent separately and will be posted out to those that want them While i am not surprised at these things , I do know, again by experience that there are always challenges at the beginning with new products and the technology is changing so very quickly. I hope that you will bear with us because I will also add that these units are proving out to be better more versatile and better supported than any unit I have ever dealt with. Keeping you all abreast I remain Sean (AKA RadioGuy) Last edited by Radioguy; 18th June 2014 at 13:45..