Virus problem

topman · 29th June 2014, 14:00

I seem to have a nasty bit of software on my computer. AVG has put up a detection of 'MalSign.OpenCandy.7AF' howver it can't seem to get rid. It keeps asking to remove then restart however when the computer comes back on it's still there. Does anyone know how to get rid of it?

klarzy · 29th June 2014, 14:10

Quote:

Originally Posted by topman

I seem to have a nasty bit of software on my computer. AVG has put up a detection of 'MalSign.OpenCandy.7AF' howver it can't seem to get rid. It keeps asking to remove then restart however when the computer comes back on it's still there. Does anyone know how to get rid of it?

It seems that AVG has an issue with that one.... try windows defender, free from the microsoft website

humphshumphs · 29th June 2014, 14:18

Search the microsoft website for Security Scanner. It's about a 100mb download (from memory), and run a full scan.

Depending on your OS, windows defender is probably installed already.

chipsceola · 29th June 2014, 16:30

Did a search and found this You Tube how to video, can't vouch for it works, watch and make own decision seems order of the day.

Heddy · 29th June 2014, 16:45

Malware Bytes, free trial download or £19-95 per year. I've just been hit with one that pops up ads at every click, cleared it right off.

topman · 30th June 2014, 19:43

Did scans with;
Windows defender,
Windows security scanner,
AVG
Avast
Malwarebites.
None worked, but starting in safe mode and deleting it did. Thanks for the tip

tdi90 · 2nd July 2014, 08:13

A handy little tool is 'spybot'
Been using it for a few years now with out issue. Not a replacement for anti virus, just a little extra help

maxi_crawf · 2nd July 2014, 20:28

Try Mcafee stinger

SSmith · 2nd July 2014, 21:01

"Malicious Software Removal Tool" from Microsoft worked for me when one of my machines had a virus that none of the other tools I tried could deal with.

http://www.microsoft.com/en-gb/downl...l-details.aspx

polinsteve · 8th July 2014, 19:01

Try turning off system restore and then clearing virus as it is probably re-installing the virus.

29th June 2014, 14:00	#1
topman This is my second home MG ZT-T 190 Join Date: Jun 2009 Location: Lincolnshire Posts: 5,493 Thanks: 372 Thanked 647 Times in 534 Posts	Virus problem I seem to have a nasty bit of software on my computer. AVG has put up a detection of 'MalSign.OpenCandy.7AF' howver it can't seem to get rid. It keeps asking to remove then restart however when the computer comes back on it's still there. Does anyone know how to get rid of it?

29th June 2014, 14:18	#3
humphshumphs I really should get out more....... No longer a Rover Owner Join Date: Jan 2011 Location: As far east as you can go in the UK and not get wet feet. Posts: 2,273 Thanks: 404 Thanked 309 Times in 246 Posts	Search the microsoft website for Security Scanner. It's about a 100mb download (from memory), and run a full scan. Depending on your OS, windows defender is probably installed already. __________________ Richard. No longer a 75 owner as my tourer made it to the moon, and died on it's way back. But 1/4 million miles ain't bad.

29th June 2014, 16:30	#4
chipsceola This is my second home Jaguar XF 3.0D Join Date: Nov 2010 Location: Southampton Posts: 4,364 Thanks: 119 Thanked 509 Times in 426 Posts	Did a search and found this You Tube how to video, can't vouch for it works, watch and make own decision seems order of the day. __________________ Chips

2nd July 2014, 08:13	#7
tdi90 Gets stuck in Nissan Navara Join Date: Oct 2011 Location: Wisbech Posts: 875 Thanks: 130 Thanked 98 Times in 76 Posts	A handy little tool is 'spybot' Been using it for a few years now with out issue. Not a replacement for anti virus, just a little extra help __________________ ZT gone, Range Rover gone. Nissan Navara pick up now

29th June 2014, 16:45	#5
Heddy This is my second home None Join Date: Feb 2013 Location: None Posts: 5,556 Thanks: 465 Thanked 1,161 Times in 924 Posts	Malware Bytes, free trial download or £19-95 per year. I've just been hit with one that pops up ads at every click, cleared it right off.

30th June 2014, 19:43	#6
topman This is my second home MG ZT-T 190 Join Date: Jun 2009 Location: Lincolnshire Posts: 5,493 Thanks: 372 Thanked 647 Times in 534 Posts	Did scans with; Windows defender, Windows security scanner, AVG Avast Malwarebites. None worked, but starting in safe mode and deleting it did. Thanks for the tip

2nd July 2014, 20:28	#8
maxi_crawf Posted a thing or two R75 Saloon Conn CDT SE, MG ZT190+ Join Date: Nov 2006 Location: Kingston-upon-Hull Posts: 1,960 Thanks: 823 Thanked 426 Times in 274 Posts	Try Mcafee stinger

2nd July 2014, 21:01	#9
SSmith Regular poster Rover 75 Tourer Join Date: Jun 2012 Location: Glenrothes Posts: 33 Thanks: 0 Thanked 0 Times in 0 Posts	"Malicious Software Removal Tool" from Microsoft worked for me when one of my machines had a virus that none of the other tools I tried could deal with. http://www.microsoft.com/en-gb/downl...l-details.aspx

8th July 2014, 19:01	#10
polinsteve Gets stuck in 75 Join Date: Mar 2013 Location: UCKFIELD Posts: 502 Thanks: 35 Thanked 122 Times in 85 Posts	Try turning off system restore and then clearing virus as it is probably re-installing the virus.