Yeah! Just got a reply from ASDA and they're going to re-instate my number.
"Thanks for your email about your handset not working. I’m sorry you’re having issues with this however, I am glad you have brought this to my attention so we can investigate your query.
I’ve looked on to your account and I can see your handset has been restricted due to no chargeable service used within 180 days. The reason this has happened is because if a mobile number is not kept active is starts to go down the route of being disconnected. The first step is restriction, which stops all outgoing services. The second step would be to suspend the number, which would remove all credit on the account and stop all services. The third and final stop would be to full disconnect the number for it to be out up for recycling.
I’m pleased to let you know that because your number is only restricted I can re-activate this for you and re-instate all your services. Once re-activated it can take up 24 hours for all services to be back on the network. What I will need you to do is turn off your handset, remove your battery for a few minutes then restart your handset.
To prevent this happening again you will need to use a chargeable service before every 180 days. You can either use a call, a text or open a data connection.
ust to remind you our rates are 8p per minute, 4p per text and 5p per MB of data. You can check your balance at any time by texting ‘BAL’ to 2732 or ring 2732. Both these services are free.
Thanks for taking the time to contact me. I trust the information I have provided resolves your issue. If you need any further help, please don’t hesitate to contact me.
Kind regards
James Morrison
Asda Mobile"