Quote:
Originally Posted by Yannage
Option 1 is underway  I will be seeing Russ next week to sort out the leaks and I am trying to source a dry (cream!) carpet so that we can replace ours. I've already got dehumidifier bags in there and will be demoulding over the weekend. I absolutely love the car itself so I'm not looking to give it back.
As for the dealer, I sent him several emails with many videos showing the problems asking for him to fund the repairs or we would give the car back. He ignored these. I then sent him a whatsapp asking him to read the emails to which he replied "I have sent this to our complaints department"... there's no way he has a complaints department, he's just a small one man band. I asked how long the process would take and after chasing he's told me 14 days for a reply (sounds absolutely ridiculous if you ask me, he's the sole named director and the one who sold us the car). He's likely just stalling for time till the 30 days expires.
He has asked for us to leave the car with him for 2 days for them to check but I honestly have no trust in him to do that.
In terms of pursuing him for the costs, do I need to get some kind of report from an actual garage or will some kind of invoice from Russ do? Also, will my claim be denied if I don't give him the chance to fix it himself?
If it comes to it I won't begrudge spending a few hundred quid for this car in any case. I'd rather it was done properly. |
The dealer certainly sounds like an Arthur Daley type... I would certainly be looking at trading standards as well.
I would certainly be expected a large chunk off the purchase price. The leak(s) are probably the easier bits to sort the rest is down to your time available.
Changing a carpet is not a bad job to do having done mine following guidance on here, just lots of bits to unbolt - I allowed myself a weekend, but that was mainly due to working outside so it was short days and not great weather, otherwise cutting back on cups of tea you could probably do it in a day - do the sums for garage rates!
If you get a chance as well, try and get an early carpet from a Mk1 as these are much better quality (I changed mine to a Mk1 whilst I had it out).