Quote:
Originally Posted by Yannage
Option 1 is underway  I will be seeing Russ next week to sort out the leaks and I am trying to source a dry (cream!) carpet so that we can replace ours. I've already got dehumidifier bags in there and will be demoulding over the weekend. I absolutely love the car itself so I'm not looking to give it back.
As for the dealer, I sent him several emails with many videos showing the problems asking for him to fund the repairs or we would give the car back. He ignored these. I then sent him a whatsapp asking him to read the emails to which he replied "I have sent this to our complaints department"... there's no way he has a complaints department, he's just a small one man band. I asked how long the process would take and after chasing he's told me 14 days for a reply (sounds absolutely ridiculous if you ask me, he's the sole named director and the one who sold us the car). He's likely just stalling for time till the 30 days expires.
He has asked for us to leave the car with him for 2 days for them to check but I honestly have no trust in him to do that.
In terms of pursuing him for the costs, do I need to get some kind of report from an actual garage or will some kind of invoice from Russ do? Also, will my claim be denied if I don't give him the chance to fix it himself?
If it comes to it I won't begrudge spending a few hundred quid for this car in any case. I'd rather it was done properly. |
I suggest that you write to the dealer again and tell him, in light of all the problems with the car and his attitude, you do not trust him to assess and fix the car properly.
You will need two documents from Big Russ - one an assessment of all the faults, with a quote to fix - 0ne an actual receipt for the work. Point out to the dealer that, in the event of non payment, you will take the matter to small claims court.
Big Russ is an acknowledged expert on these cars and his docs will stand up.
Good luck
Geoff