The 75 and ZT Owners Club Forums - View Single Post

Number 6 · 30th December 2018, 18:57

I experienced the WORST customer service today at a shop in leeds...I don't want to mention the name of the shop because I'm not sure how I'm going to proceed. Last night I bought something from this shop. I paid cash for it. I took it home and found out it didn't work. So today, less than 24 hours later I took it back to the shop and asked if I could get a refund. The girl in the shop told me “NO” even though I still had the receipt. I asked if I could get a replacement instead then. Again this person told me "NO." I asked to talk to a manager now as I'm really not happy and I explained that I had just bought the item, had got it home and it didn't work. The manager just smiled and told me to my face that I was "OUT OF LUCK." 😡😡😡
No refund.
No FREE replacement. Grrrrrrrrr. .
I''ll tell you what...I am NEVER buying another Lotto Ticket from there again

30th December 2018, 18:57	#1
Number 6 This is my second home Rover 75 tourer Club CD/Limo Tints Join Date: Nov 2008 Location: Meneac Posts: 6,759 Thanks: 5,007 Thanked 1,609 Times in 869 Posts	Right its rant time!!!!! 😡😡😡 I experienced the WORST customer service today at a shop in leeds...I don't want to mention the name of the shop because I'm not sure how I'm going to proceed. Last night I bought something from this shop. I paid cash for it. I took it home and found out it didn't work. So today, less than 24 hours later I took it back to the shop and asked if I could get a refund. The girl in the shop told me “NO” even though I still had the receipt. I asked if I could get a replacement instead then. Again this person told me "NO." I asked to talk to a manager now as I'm really not happy and I explained that I had just bought the item, had got it home and it didn't work. The manager just smiled and told me to my face that I was "OUT OF LUCK." 😡😡😡 No refund. No FREE replacement. Grrrrrrrrr. . I''ll tell you what...I am NEVER buying another Lotto Ticket from there again __________________ ] "I started out with nothing, and Ive still got most of it left!"