I've been trying to ring the company 03330240123 for hours but always get a system is busy message! Grrrrrrrrrrrrrrrrrrrrrrrrr!
Update I had a query about my protected no claim discount. They finally rang me and said it couldn't be protected after a policy had started. I cancelled the policy ( £50+ charge !) Still cheaper to get an alternative quote and pay the fees. I was trying to transfer my no claims from my 05 Connie (now sold) to the Cowley car. (£25+) charge yesterday!!! So £75 in charges in two days!!! Complaint procedure is ongoing (but we all know where it is actually going!!!) The Connie was with quote me happy but they wouldn't transfer the cover from the Connie to the Cowley car! They didn't want to cover it at all. New cover with Halifax Insurance, no added excesses apart from £100 standard, legal cover and protected no claims for near enough £200 all in. result!