If Dawn had requested for us to do it again under warranty because she had been advised it was my work / parts then I would have done, I had alot of calls with dawn aswell as messages trying to get to the bottom of her random coolant loss, I honour my warranty & proof of that was a trip to the Netherlands earlier this year at my own expense to do a head gasket replacement under warranty. I am happy for Dawn to come down & discuss this with me so I can understand where we went wrong & apologise for any upset caused. It upsets me to see disappointed customers & although no one has a 100% feedback rate I do try hard to ensure everyone is happy.
Dawn hasn't contacted me to complain about anything other than what she's publicly posted here so how can I sort it if she didn't complain back then? and as for the mot test I don't test them, a local garage does & I only quoted to repair the failure list and I did quote on 'if' it's this causing the emissions etc. if she felt the test was incorrect and told me this I would have given her the details to complain about the test station direct with DVSA.
I am happy to discuss with Dawn but it's unfair to do so publicly when she didn't complain directly to me about any of this previous to the comments on this post.
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