Ray did they not supply the slave cylinder then? As mentioned, sounds like it has definitely gone. What make was it?
If they supplied it then I'd argue it is down to them - whether they bought it as a complete kit or a separate part is not your concern.
Now it has bought the farm it is well worth complaining to their HQ, and threatening them with Watchdog and any other complaints platform you can think of.
Good luck with it.
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