Well got a response from my e-mail to bt,not from CEO but a subordinate thanking me for getting in touch.They will send a broadband specialist to me Monday.
Been all afternoon trying to put up this post.
"no internet connection","your internet is not private" "hub manager problem"
flashing red and orange on router and even loosing connection when router showing blue (O.K.)
Hooray there at last!
__________________
- John B signing out
Maralyn was born 9th Sept 2004 14.44.48.
103,597 of 112,381 (75s)
3,021 of 4,744 Connie SE
239 of 1.685 Platinum Gold.
"Maralyn": Platinum Blonde,Troublesome,Unpredictable. 
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