[stocktake]

Hi Alan,
It was more the attitude and apathy that got to me.

Mix and match is exactly what I expected the Travel agent to do as there were some marginally better flight times available but this was never investigated even though I suggested it.

I actually booked the package holiday on line with Jet2 last night who are fully covered by ABTA as I have booked the whole package.

It was my intention to book with Hays as you say to help the high street however small, The experience left me somewhat disappointed and as I say, felt I wasted my time.