Thread: BT problem.
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Old 7th December 2018, 13:38   #45
Gate Keeper
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Quote:
Originally Posted by jackatesme View Post
To calm everyone down,this not the 1st time i have experienced a problem.
It has happened about 4/5 times over the 2 years.
Whenever the weather is wet i get problems. The 1st time i was advised to upgrade my router,the second time i was advised to upgrade to fibre which i did,each time costing more money.
The last engineer told me that the problem is with copper wire,so the upgrades have had no effect on the problem,so were pointless.
I have enquired about Virgin Media,but they are not operating in my area.
Last night i sent an e-mail ( begging letter ) to B.T. CEO. Awaiting response.
So it’s not the router, it’s not the fibre upgrade and it’s not the copper wire. You described how worse it is in wet weather. John, you have shown much patience and endurance over the 2 years it’s been faulty. Hopefully the CEO is going to get to the root of the problem. He claims he likes to deal with email complaints from customers direct. Whatever his response is, its certainly time you had satisfaction and closure.
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